The charges shown in this Section relate to provision of service in normal circumstances and based on work being carried out during normal working hours on a Working Day (Mon-Fri 08:00 - 17:00, excluding public/bank holidays).

If in BT's opinion or by special Customer request, the provision of service can only be supported using non-standard methods, materials or equipment, then charges additional to, or instead of those described in this Section may be made, dependent on the exact situation and/or special Customer requirements. If appropriate, a survey of the work will be carried out and a quote for provision will be given. Examples of the circumstances where special charges may be applied and the basis for such charges are shown below.

a) Where for reasons of safety, security or Customer preference BT carries out work on new or existing Embark Networks outside of BT's normal working hours, BT will apply Timescale rates - see Section 15).

b) Charges for infrastructure over and above standard requirements are given in Section 45 Part 1 These charges include work on internal trunking & traywork; breaking through walls; additional poles, ducts and cables; radio charges and miscellaneous non-standard or specially requested items.

c) If service is required at a Non-Served premises. See Section 1 Part 5.

d) Embark is a network service. Digital Access Lines and, where requested, Centex Access Lines terminate at a Network Termination Point (NTP) at or as near as possible to the entry point of the building. Additional work for any neccessary jumpering between that NTP and the site distribution frame will be subject to charges as outlined in Section 6.

Featureline Corporate/ Embark Conversion Charge

Featureline Corporate/ Embark is an additional service which is provided only by BT which is not compatible with lines provided by other providers or standard PSTN lines, therefore BT must remove the additional features and convert these lines to a standard PSTN line prior to transfer or migration.

Where a customer terminates the Featureline Corporate/ Embark service, and either:

a) Transfers their line to another provider or

b) Converts their line to a PSTN line with BT

BT will apply a charge as set out in the Conversion Charge section of this Price List ( see the "Conversion Charges" tables - for each product, under Pricing Information).