BT does not guarantee that these products will be available to all customers. Customers should check availability of service with their Customer Service Centre before ordering.

This service is not available on PSTN split line voice service.

Featureline and Featureline Compact are only available to business customers.

Featureline and Featureline Compact are nationally available on BT's System X and AXE 10 Digital Local Exchanges although there are some areas that it is not available. Some customers may require a change of number to have all their lines within a Featureline or Featureline Compact group.

The Featurelines and Featureline Compact lines within a single site or sites constitute a Business Group. A maximum of 60 lines can be served at one site (Business Group). Where Local Link is provided the Business Group can be split across a maximum of five sites providing they are served from the same part of the BT local exchange as advised by BT. In order to link Featureline or Featureline Compact sites a change of telephone number may be required as all the numbers must reside on the same part of an exchange. All sites must be rented from BT by the same customer.

Sites prior to 31 July 1995 within 200 metres of each other already linked by Featureline services constituting a Business Group will retain those services. The following rules will be applied to these sites.

(i) Featureline Local Link connection or rental charge will not be incurred where new lines are provided at such sites.

(ii) Customers requiring new sites to be added to an existing site will in all cases be required to pay Featureline Local Link charges at all existing and new sites forming part of the Featureline Local Link service.

(iii) Customers will continue to pay Featureline Local Link connection and rental charges, at both existing and new sites, when any of the sites move and the customer desires the sites to remain linked.