Rental charges are billed quarterly in advance, call charges are billed monthly or quarterly in arrears.

Hosted IPT - Cisco service is only available where a customer orders a minimum of 100 Standard, ML or Executive Line Appearances.

Total Care is included in the rental charges, where BT aims to fix within 24 hours of the fault being recorded.

Line Appearances do not include Voicemail.

A Standard Line Appearance connects to Cisco phone types 790x, 793x (specific models are specified in the product description) or per line terminations on Analogue Telephony Adapters, VG202, 204, 224.

A Multi-Line (ML) Line Appearance connects to Cisco phone type 794x, 796x (specific models are specified in the product description). These Multi-Line appearance phones can be provided as single line appearance, or in shared line configurations, where a line appears across many phones. Alternatively some line appearance buttons can be configured with speed dial numbers. These models have larger displays making them well suited to use with the BT Hosted IPT User Self-Care Web Access facility.

An Executive Line Appearance connects to Cisco phone type 797x, and 7985 (specific models are specified in the product description). These Multi-Line appearance phones can be provided as single line appearance or in shared line configurations, such as manager / secretary, where a line appears across two phones, and with intercom. Alternatively some line appearance buttons can have speed dial numbers configured.

Line Appearances on non-Cisco SIP phones are charged at the Executive Line Appearance rate.

A Line Appearance assigned to a nomadic user in order to allow them to log-on and make and receive calls to their personal telephone number on an adopted IP Phone.

Where a Mobility User wishes to add another line to their mobility profile the Auxiliary Line Appearance charges below apply.

Mobility User Line Appearances do not include Voicemail, if required this will need to be ordered separately (see below).

These charges are in addition to any Standard, ML or Executive Line Appearance charges.

Auxiliary Line Appearances do not include Voicemail.

These charges are in addition to any Standard, ML Executive Line or Mobility Line Appearance charges, one of which will apply depending on phone model for the first or Primary line appearance on any phone. Auxiliary Line appearance charges apply to the configuration and maintenance of additional line appearances to the Primary Standard, ML, Executive or Mobility Line appearance.

Where a phone (or Mobility User profile) is configured with additional line appearances on a second or subsequent line button, then Auxiliary Line Appearances need to be ordered.

Hosted IPT - Cisco Voicemail

Hosted IPT - Cisco Adds, Moves & Changes

Adds, Moves and Changes apply after initial provision. Adds are treated as provisions. Moves and Changes refer to reconfiguration of initially provided features or the activation of features available but not chosen at initial configuration. There are numerous options which are grouped into Type A or Type B changes. These are available in detailed Product Descriptions.

The standard user interface is via IP Phone (the user interaction being via the LCD display and keypad) and is free of charge. Customer level Administrator Web based interface is provided per customer and is accessed via BTs GS Portal. The following charges apply to user interfaces. Users besides the Phone interface may optionally chose a Web based User Login. Administrators responsible for Users at a location or wide domain may be allocated with Web based Location Administrators or Web based Customer wide or Division wide accesses.

Call charge rates for calls terminating outside of the customers network are charged as per BT Premier Value Band A. (See Business Customer Options, BT Commitment - BT Customer Commitment) with the exception that all local and national calls will be charged at the g21 chargeband rate. OnNet calls between the customer's sites will be carried over the customer data network without charge.

Where customers have opted to deploy Hosted IPT - Cisco services in conjunction with Featurenet services to realise a single dual technology (TDM/IP) voice network, calls that originate from a customers Hosted IPT - Cisco site and terminate on a Featurenet site in the same customer network are to be considered OnNet and are carried without charge.

Hosted IPT - Cisco call commitments are assessed against a customer's quarterly call spend on any call type made via the customer's Hosted IPT - Cisco service. Any shortfall is charged in full to a single account. This single account can be nominated by the customer.