Customers that are accepted under these arrangements will not be requested to pay a deposit.

Monthly billing and Monthly Payment Plan (MPP), arrangements are not available on lines until the final spread connection instalment is paid.

Customers who terminate service before the final instalment has been paid will be liable for the remaining costs.

BT Basic customers can spread the cost of the standard single line connection charge by paying an initial charge of £26.00, followed by four further payments of £26.00 payable quarterly. This makes a total payment of £130.00

NB Takeover applies when a Customer occupies a premises and a line used by a previous Customer is already in place at the premises, has a Dial Tone, (or soft dial tone) , and where no changes to internal or external wiring are required. It does not apply for number changes or other administrative changes on a line at a customer's existing premises. In these circumstances charges will apply.

The full connection fee will be charged for customers requesting new service unless and until a site survey, conducted by a BT engineer, confirms that wiring already exists and is fit for purpose and no additional work is required. Following this confirmation, any full connection charge already raised will be credited back to the customer on their next bill. If the wiring is not suitable and further works are required the full connection fee will be charged and time related charges may also apply see Section15 Part 8.

	Connection Charge
	Exc VAT	Inc VAT
	£	£
Conversion of hard-wired master socket to Linebox and Regularisation of illicit master socket:
Per line - normal	25.00	30.00
Per line - where there is someone in the household who is disabled as defined by the Disability Discrimination Act i.e. someone with a physical or mental impairment which has a substantial and long-term adverse effect on their ability to carry out normal day to day activities	0.00	0.00
Each additional line on same installation converted at same time as first line	26.25	31.50

PSTN Conversion Charges From Isdn2/2e

The table below details the rates for customers who have Highway or ISDN service but wish to cease the current service and take up PSTN.

Where customers convert to PSTN service, the minimum period is 12 months unless stated otherwise above.

A mover in this instance is defined as a BT customer who ceases PSTN service when moving premises, and at the same time requests a reprovide of PSTN only at new premises where ISDN2 exists. Any BT customer who does not request a PSTN reprovide at the time of ceasing service will be required to pay the relevant charge to convert the ISDN2 installation at the new premises to PSTN.

Rental Per Quarter (Excluding Telephone)

	Business
	Exc VAT	Inc VAT
	£ (pq)	£ (pq)
Business PSTN Line (12 month Minimum Period)	54.15	64.98
Business PSTN line 24 Month Minimum Period (not available on Payphone lines)	51.00	61.20
BT Business Line Divert (12 month Minimum Period) - Not Available for New Supply	54.15	64.98

Concessionary Rental for Payphone Lines Provided in Business Premises in Circumstances as Shown in Part 3 of This Section.

1.BT, may, at its discretion and by invitation only, apply the line rental charges at a special discounted rate as set out in paragraph 2 below provided that the Customer enters into a new contract for PSTN line(s) with a Minimum Period of 24 months.

2. The PSTN line rental charges are:

(a) £51.13 per quarter (inc VAT),or

(b) £47.53 per quarter (inc VAT)

per(c) line. Customers will be notified at the time of entering into the contract which of the above charges applies.£45.00 per quarter (inc VAT) * (see note 1 below)

3.Atper line. Customers will be notified at the endtime of entering into the Minimumcontract Period,which of the above charges for applies.the PSTN line(s) will revert to the standard line charges applicable for the PSTN Line (12 month Minimum Period) (as set out in the table above)

4.BT?s3.At standardthe publishedend termsof andthe conditionsMinimum apply includingPeriod, earlythe termination charges if Customers terminate the contract beforefor the endPSTN ofline(s) willthe Minimumrevert Period.to the standard line charges applicable for the PSTN Line (12 month Minimum Period) (as set out in the table above)

54.BT.?s Chargesstandard publishedand termsconditions areand subjectconditions toapply including changeearly astermination detailedcharges if Customers terminate the contract before the end of the Minimumin BT?s standard published terms and conditionsPeriod.

5. Charges and conditions are subject to change as detailed in BT?s standard published terms and conditions.Payment Processing Fee

ANote payment1: processing fee is payable on each account for customers who do not settle their accounts by Monthly Payment Plan or variable Direct Debit - see Section Part sub part .

(a) Where the line is included in the following packages:

• i) BT Business Complete or Early Termination Charges
• Ifii) theBT customer terminates the contract for a Business PSTNOne linePlan/inclusive/Traditional/Traditional beforeInclusive /One thePlan endPlus/One ofPlan thePlus MinimumInclusive Period, the following early termination charges will apply:

IfSpend the contract is terminated within 12 months,on thethat customerline will paybe BTEligible andthe fullContributory. rental(This meansfor thatthe remainder of the 12line monthwill period.be eligible for any discounts or benefits of the package and the spend on the line will contribute to the committed spend of the package.)

(b) Where the line is included in the following packages:

• i) BT Customer Commitment2. Contracts with a 24 Month Minimum Period
• ii) BT Businessi) Where the Contract Planis terminated within the first 12 months of the Minimum Period, the Customer will pay BT the full rental due for the first 12 months of the Minimum Period and [Price] of the rental that would otherwise have been payable for the remainder of the Minimum Period at the rental applicable on the date of termination (exclusive of VAT).
• iiiii) BT WherePremier the Contract valueis terminated after the first 12 months of the Minimum Period, the Customer will pay BT 20% of the rental that would otherwise have been payable for the remainder of the Minimum Period at the rental applicable on the date of termination (exclusive of VAT).
• iiiiv) At BT the end of the Minimum Period, the business PSTN rental charges will revert to the standard charges for contracts with Accumulatea 12 month Minimum Period, applicable at that time.

If(c) Otherthe contractthan forspecified the PSTN rental is terminated within the 12 month Minimumin Period(a) andthe customer(b) willabove, pay BT the full PSTN line rentalmay fornot bethe remainderincluded ofin anythe 12other monthcalls period.and/or lines discounts package benefit and will not count towards any committed spend of such a package.

4.Payment ForProcessing Contracts on both 12 month and 24 month Minimum Period and BT Business Line Divert:Fee

i) VATA willpayment notprocessing befee appliedis payableto these terminationon charges,each unlessaccount otherwisefor stated.customers who do not settle their accounts by Monthly Payment Plan or variable Direct Debit - see Section 15 Part 12 sub part 3.

ii) Termination charges where a Customer is moving a PSTN Business Line do not apply to existing customers moving to a new location within the same building.Under these circumstances a shift and visit charge would apply unless installation takeover is applicable. Please See Part 12 of this Section. iii) Termination charges will not apply where the customer wishes to upgrade service at a site from PSTN to ISDN2e, ISDN30e, Featureline, Featureline Compact, Featureline Corporate, Featurenet Embark, Featureline to ISDN2e and ISDN30, or a 'converged' proposition involving BT PSTN lines, ISDN lines or Featurelines, under a new contract of at least the equivalent remaining Minimum Period.iv) Termination charges will not apply where a customer wishes to cease an installation and relocate to another site and BT PSTN, ISDN2e, ISDN30e, Featureline, Featureline Compact, Featureline Corporate or Featurenet Embark is taken at that site (with normal connection or takeover charges) under a new contract with at least the minimum term of service on the ceasing line i.e 12 or 24 months). The charge will not be applied irrespective of when during the initial term of service that the relocation takes place.v) Termination charges apply irrespective of whether the business PSTN line was provided as new or was taken over. vi) For BT Business Line Divert only - early termination charges will not apply where the customer moves to an ordinary Business PSTN line, however the PSTN customer will be held to the remainder of the 12 month Minimum Period. If the customer seeks to terminate within the remainder of the 12 month Minimum Period, early termination charges apply. Early Termination Charges

If the customer terminates the contract for a Business PSTN line before the end of the Minimum Period, the The following appliesearly totermination bothcharges Businesswill and Residential linesapply:

1. Contracts with a 12 Month Minimum Period

If the contract is terminated within 12 months, the customer will pay BT the full rental for the remainder of the 12 month period. 1) Order Cancellation Charge

Charges will be raised where a Customer cancels a Contract or the provision of a line before Service is provided, the charges are as follows: (a). [Price] charge per cancellation call (this charge is VAT exempt); and(b). BT's reasonable costs incurred in getting ready to provide the Service.This charge will apply to new provisions, takeovers and conversions.2) CHANGES. Contracts with a 24 Month Minimum Period

Minor changes in officei) recordsWhere tothe customer'Contracts name or address without change of premisesis -terminated nowithin charge.the first 12 months of the Minimum Period, the Customer will pay BT the full rental due for the first 12 months of the Minimum Period and 20% of the rental that would otherwise have been payable for the remainder of the Minimum Period at the rental applicable on the date of termination (exclusive of VAT).

Theii) chargeWhere appliesthe perContract exchangeis lineterminated orafter groupthe firstof exchange12 linesmonths (auxiliaryof working) and the ChargesMinimum forPeriod, alterationsthe areCustomer cumulative.will pay BT 20% of the rental that would otherwise have been payable for the remainder of the Minimum Period at the rental applicable on the date of termination (exclusive of VAT).

Theiii) chargeAt forthe changeend of numberthe isMinimum additionalPeriod to any takeover charge, and is limited to number changes within the localbusiness exchangePSTN arearental only.charges Aswill reverta general principle when a removing customerto asksthe standardfor his/hercharges oldfor telephonecontracts numberwith to be provided at his/her new address, a Change12 ofmonth NumberMinimum chargePeriod, isapplicable madeat. Thethat only exception is where the time.old number is to be provided on a new exchange line at the new address, in which case no Change of Number charge is made.

3. BT Business Line Divert

If the contract for the PSTN rental is terminated within the 12 month Minimum Period the customer will pay BT the full PSTN line rental for the remainder of the 12 month period.

4. For Contracts on both 12 month and 24 month Minimum Period and BT Business Line Divert:

i) VAT will not be applied to these termination charges, unless otherwise stated.

ii) Termination charges where a Customer is moving a PSTN Business Line do not apply to existing customers moving to a new location within the same building.

Under these circumstances a shift and visit charge would apply unless installation takeover is applicable. Please See Part 12 of this Section.

iii) Termination charges will not apply where the customer wishes to upgrade service at a site from PSTN to ISDN2e, ISDN30e, Featureline, Featureline Compact, Featureline Corporate, Featurenet Embark, Featureline to ISDN2e and ISDN30, or a 'converged' proposition involving BT PSTN lines, ISDN lines or Featurelines, under a new contract of at least the equivalent remaining Minimum Period.

iv) Termination charges will not apply where a customer wishes to cease an installation and relocate to another site and BT PSTN, ISDN2e, ISDN30e, Featureline, Featureline Compact, Featureline Corporate or Featurenet Embark is taken at that site (with normal connection or takeover charges) under a new contract with at least the minimum term of service on the ceasing line i.e 12 or 24 months). The charge will not be applied irrespective of when during the initial term of service that the relocation takes place.

v) Termination charges apply irrespective of whether the business PSTN line was provided as new or was taken over.

vi) For BT Business Line Divert only - early termination charges will not apply where the customer moves to an ordinary Business PSTN line, however the PSTN customer will be held to the remainder of the 12 month Minimum Period. If the customer seeks to terminate within the remainder of the 12 month Minimum Period, early termination charges apply.

BUSINESS AND RESIDENTIAL

The following applies to both Business and Residential lines

1) Order Cancellation Charge

Charges will be raised where a Customer cancels a Contract or the provision of a line before Service is provided, the charges are as follows:

(a). £15.00 charge per cancellation call (this charge is VAT exempt); and

(b). BT's reasonable costs incurred in getting ready to provide the Service.

This charge will apply to new provisions, takeovers and conversions.

2) CHANGES

Minor changes in office records to customer's name or address without change of premises - no charge.

The charge applies per exchange line or group of exchange lines (auxiliary working) and the Charges for alterations are cumulative.

The charge for change of number is additional to any takeover charge, and is limited to number changes within the local exchange area only. As a general principle when a removing customer asks for his/her old telephone number to be provided at his/her new address, a Change of Number charge is made. The only exception is where the old number is to be provided on a new exchange line at the new address, in which case no Change of Number charge is made.