i) The applicable terms and conditions forare as follows:-

(a) Business Broadband Voice; - and (b) BT HostedBusiness VoIPBroadband Customers.Voice terms and conditions;

(b) are the BT Hosted Business Broadband Voice (VoIP)VoIP - BT Business Broadband Voice terms and conditions; which can be found at www.bt.com. and

(c) BT IP Trunk - BT Business Services (BT IP Trunk) terms and conditions

All of the above terms and conditions are available at http://www2.bt.com/static/i/btretail/panretail/terms/index.html

The applicable terms and conditions for BT Hosted VOiPVoIP (enhanced) can also be found on www.bt.com.

ii) Full details of the services and equipment required can be found in the BT Business Broadband Voice, BT Office Communicator and BT Hosted VoIP userguides at www.bt.com/businessbroadbandvoice

Business Broadband Voice Plus Fair usage policy: Business Broadband Voice Plus is subject to a fair use policy limit for all UK Local and National geographic calls of 1,500 minutes in any one calendar month.

If any of the fair use policy limits stated above are exceeded, BT reserves the right, at its option to either:-

• apply Business Broadband Voice charges to all UK Local and National geographic call minutes which exceeds the limit stated above;
• suspend the Customer's ability to make all outgoing calls using BT Business Broadband Voice Plus until the following calendar month;
• regrade the Customer's service from Business Broadband Voice Plus to standard Business Broadband Voice; or
• terminate the Service.

If any of the above apply, BT will contact the Customer and give 28 days notice of such action being taken

Standard Business Broadband Voice Capped Calls Fair usage policy: Standard Business Broadband Voice has its own fair usage policy.Customers' are entitled to an average duration of four hours of calls per day of Capped Calls (for each call type for which there is a Capped Call price) from any one BT Broadband line or BT Hosted VOIPVoIP line to any one number throughout each calendar month. Usage beyond this level will be subsequently charged at the pence per minute price, with no cap applicable, unless, in addition, if the average number of calls made per day per calendar month to the number is 16 or greater. The average call duration per day per calendar month is calculated by dividing the total duration of Capped Calls made to any one number in any calendar month by the number of days in that calendar month. The average number of calls made to any one number per day per calendar month is calculated by dividing the total number of Capped Calls made to any one number in any calendar month by the number of days in that calendar month.