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Section 56:Business Customer Options

Part 12:BT Business Plan & BT Business Plan (CR)


Subpart 1:BT Business Plan

Terms and Conditions

  • (1)BT's Standard Terms & Conditions for Business Service and the Terms and Conditions for Business Broadband Voice Service as appropriate, will continue to apply to the Customer and its nominated Subsidiaries or holding company, as amended by the Standard Conditions for the relevant BT Business Plan option. For `BT Business Plan (Customer Based) with BT Mobile and `BT Business Plan (Customer Based) with BT Mobile and Reward' option, BT's Conditions for BT Mobile Services or BT's Conditions for BT Business Mobile Services also apply.
  • (2)Customers must apply to join the BT Business Plan pricing package. The pricing package will commence from the Operational Service Date specified by BT, and the applicable BT Business Plan PST call prices will be applied from that date.
  • (3)Customers applying for BT Business Plan must provide BT with the Inventory which contains details of the eligible PST, Broadband and Mobile lines to be included in the package, and inform BT of any changes throughout the duration of the Contract Period.
  • (4)Customers are required to commit to a Committed Call Spend amount (for the Site or Customer Based option) for their:
  • (a) PST Call Spend at the BT Business Plan prices and,
  • (b) BBV Call Spend where they are contracting for the BT Business Plan (Customer Based) option: (excluding Customer Based contracts, BT Business Plan Lite, and BT Business Plan Tiers 250, 500 & 750) and
  • (c) BT Mobile Call Spend where they are contracting for `BT Business Plan (Customer Based) with BT Mobile and Reward' option, which will be charged at the BT Mobile prices specified in the Customer's BT Mobile Services or BT Business Mobile Services Contract: and
  • (d) BT Mobile Spend where they are contracting for BT Business Plan (Customer Based) with Mobile at the BT Mobile prices specified in the Customer's BT Mobile services or BT Business Mobile Services Contract.
  • (5)All lines and Sites included in the BT Business Plan package will have all other PST call pricing packages ceased from the Operational Service Date of the BT Business Plan package, with the exception of those packages shown in the Eligibility section above.
  • (6)Customers moving from a BT Choices package will not face any reconciliation charges for moving from that package to the BT Business Plan package. Reconciliation charges may apply to Customers moving from an existing BT Commitment product to the BT Business Plan package. All reconciliation charges which are below £10.00 will be waived off by BT.
  • (7)For Contracts for the Customer Based Option that are dated before 1st July 2012, if the Customer reaches the Total Contributory Call Spend part way through the Contract Period of the package and then ceases the package, the Customer will receive any End of Contract Period Credit after cessation. In this case the Spend Measurement Date for the calculation of any End of Contract Period Credit will be the date of cessation and the Contract Period will be the period that the contract was in force. For `BT Business Plan (Customer Based) with BT Mobile and `BT Business Plan (Customer Based) with BT Mobile and Reward' option, calculation of the Total Contributory Call Spend is subject to the special rules specified under the Pricing Information part of this section of the Price List entry.
  • (8)Customers are entitled to an average of four hours calling per day of Capped Calls (for each call type for which there is a Capped Call price) from any one line to any one number throughout each calendar month. Usage beyond this level will be subsequently charged at BT Business Plan pence per minute prices as set out in Tables A and B, unless, in addition, the average number of calls per day per calendar month to the relevant number is 16 or greater. The average of four hours per day per calendar month is calculated by dividing the total duration of Capped Calls to any one number in any calendar month by the number of days in that calendar month. The average number of calls to any one number per day per calendar month is calculated by dividing the total number of Capped Calls to any one number in any calendar month by the number of days in that calendar month.