The definitions are set out in the Conditions and Service Schedule - please see Paragraph 6 below for more information.

The following Minimum Period and Minimum Term applies to BT Business Mobile Flex, other than where a different Minimum Period and Minimum Term is stated in the Charges Schedule:

Note 1 - Call, Texts and Data charges

Calls, Texts and Data will be charged in accordance with Table 1 below or as amended via a Charges Schedule provided by BT.

The following charges will apply to:

• (a) MMS
• (b) International Roaming
• (c) calls, texts and data not included in, or which are in excess of any inclusive data, minutes or SMS allowance.

Table 1

	Per Minute, Per Message or Per MB
Calls to other same network SIM Cards	£0.10
Call to landlines (01, 02, 03)	£0.10
Voicemail	£0.10
Calls to other UK mobiles (UK Off net)	£0.30
Text Messages	£0.10
Data Usage excluding Mobile Broadband Plans	£0.50 per MB

All charges other than those detailed in Table 1 above will be charged in accordance with Part 6 of Section 10b of the BT Price List.

Note 2 - Monthly Subscription Charges

The Monthly Subscription Charge per Connection is £11.50, unless otherwise detailed in the Charges Schedule.

(a) Monthly Subscription Charges will be invoiced monthly in advance.

(b) Monthly Subscription Charges incurred for periods of less than a month will be calculated on a pro-rata basis.

Note 3 - Unlimited BT Wi-fi

Unlimited BT Wi-fi applies to all Connections for the Minimum Term of the Connection.

(a) The unlimited BT Wi-fi is for use from a BT Wi-fi Site in the UK.

(b) The unlimited BT Wi-fi will be provisioned in the form of a voucher which the Customer will receive by email to the contact email address provided by the Customer to BT.

(c) The Customer can connect to BT Wi-fi hotspots via the BT Wi-fi application downloaded from the relevant app store supported by their device subject to the BT Wi-fi application being available for the Customer's device. The Customer can enter the credentials into the BT Wi-fi Login screen in their browser when they connect to a hotspot or by using the BT Access Manager when using the BT USB Modem Device.

(d) Roaming using BT Wi-fi is not available with the Service. Roaming (which means using BT Wi-fi partner networks in the UK or abroad) can be obtained via a BT Wi-fi International Voucher which can be purchased at www.btwifi.com/buy. The vouchers are subject to the terms and conditions available at http://btwifi.com/terms-and-conditions/conditions-for-wifi-service.jsp.

Note 4 - BT Business Mobile Care

BT Business Mobile Care applies to all Connections and includes:

(a) Dedicated business support: Access to the BT Business Mobile customer service teams.

(b) Within warranty replacement of Devices: the manufacturer's warranty on Devices is provided via BT - where a Device is faulty within the terms of the warranty, BT will replace this with an equivalent Device by the end of the next working day. BT reserves the right to supply refurbished devices.

(c) 90-day early upgrade: Customers can choose to upgrade their BT Business Mobile plan up to 90 days before the end of their Minimum Term, which may include a new Device dependent upon the plan chosen. Any outstanding Minimum Term remaining at the point of resign will be added to the Minimum Term applicable to the new plan.

(d) Business voicemail: all Connections come with BT Business Mobile voicemail accounts. BT reserves the right to de-active inactive voicemail accounts.

(e) Out of the box: Access to help and resources to get started with BT Business Mobile, including Device set-up and transferring content from other devices.

Part 4 of Section 10 b of the BT Price List sets out the BT Business Mobile Extras available with BT Business Mobile Flex and the terms and conditions (including the charges) which apply.

Extra speed 4G is free of charge to BT Business Mobile Flex customers. Terms apply and can be found at Section 10b, Part 4, Subpart 2 of the BT Price List.

Usage limits may apply to the Customer's account and/or BT SIM Card. It is the responsibility of the Customer to monitor their mobile spend and data usage.

International Roaming Limits

In order to comply with EU Regulation BT may apply a usage limit for international data use ("Data Roaming")*. This limit will be applied to the BT SIM Card and will apply per billing month. The user of the BT SIM Card will be sent 2 alerts advising them that they are approaching the limit set by BT and providing guidance on how to contact BT about the limit. Upon reaching the limit, the user of the BT SIM Card will receive a final text alert advising that Data Roaming will be suspended unless BT is contacted by the bill payer/Account holder. Please refer to http://www.bt.com for more information about these limits and alerts. Contact details for BT will be included in the alert.

*the Data Roaming default limit is set at 50 Euros, when applying this limit BT will use the exchange rate published for this purpose at http://www.bt.com

UK Data Usage Cap

Once a BT SIM Card user has used any inclusive data allowance and/or additional data extras in any given billing month, BT will charge the Customer on a per MB basis for any further data usage as detailed in Part 6, Section 10b of the BT Price List, unless stated otherwise in the Charges Schedule.

BT may apply a cap on UK data usage above a BT SIM Card user?s inclusive data allowance and/or UK data extras, which will stop further use of data in the UK for the remainder of the billing month (?UK Data Usage Cap?).

BT will send the BT SIM Card user an SMS alert when they have gone over any inclusive data allowance and/or UK data extras, alerting them that further UK data usage will be charged on a per MB basis. Upon reaching the UK Data Usage Cap, the BT SIM Card user will receive a further SMS alert advising them that the UK Data Usage Cap will be placed. Please note that the SMS alerts and UK Data Usage Cap are not administered in real time, and may be subject to a delay, which means that the BT SIM Card user may incur charges for usage beyond the UK Data Usage Cap.

The UK Data Usage Cap will be lifted by BT at the start of the Customer?s next billing period. The Customer may request that BT lifts the UK Data Usage Cap prior to the end of the then current billing period. BT will only lift the UK Data Usage Cap where there are no outstanding charges on the Customer?s accounts.

Customers, including those who are able to opt out of the UK Data Usage Cap, will be charged for all data usage above any inclusive data allowance and/or UK data extras.

BT may change the UK Data Usage Cap without notice.

Please note that some devices (those without text functionality) may not receive the alerts with respect to Data Roaming and the UK Data Usage Cap.

(a) General

The Contract for BT Business Mobile Flex comprises:

• (i) This BT Price List;
• (ii) Conditions for BT Business Services (BT1130);
• (iii) Service Schedule for BT Business Mobile Service (BT1147);
• (iv) The Welcome Letter where this states it forms part of the Contract or the Charges Schedule where one is provided; and
• (v) The Annex to the Service Schedule (BT1147a) where the Customer's Contract includes a service or option listed in the Annex

The Conditions and Service Schedule can be found at http://www.bt.com/terms (or any other url that BT advises to the Customer) under the heading: Mobile Service (Business).

(b) BT Business Mobile Extras

Where a BT Business Mobile Extra is applied to a Connection, the Contract will incorporate the terms and conditions applicable to the BT Business Mobile Extra (as detailed in Part 4 of Section 10 b of the BT Price List).

(c) BT Business Mobile Care is provided under the Customer's Contract for BT Business Mobile Flex:

• (i) All dates are estimates.
• (ii) Replacement of Devices is subject to the terms and conditions applicable to the warranty, details of which can be found in the Service Schedule for BT Business Mobile Service.
• (iii) BT will de-active any mailboxes that are inactive for 3 consecutive months. A charge may apply for re-activating the mailbox. BT will charge for calls to voicemail as set out above.

Where the Customer terminates the Contract, the Service, part of the Service or a Connection during the Minimum Term of any Connection, the termination charges detailed in the Welcome Letter (where this states it forms part of the Contract) will apply. Where such a Welcome Letter is not received, the termination charges will be as detailed in the Charges Schedule.