3. Charging Information |
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Note 1- Call, Texts and Data charges |
Calls, texts and data: |
(a) in excess of any inclusive allowance; or |
(b) which are not included in an inclusive allowance, |
(c) which are not stated in Table 4 below |
will be charged in accordance with Part 6 of Section 10b of the BT Price List. |
Note 2 - Monthly Subscription Charges and Associated Inclusive Allowance Table 1
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Note 3 - Monthly Subscription Options and Charges Table 2
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Note 4 - Daily Roaming Allowances Table 3
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Note 5 - Sharer Call Charges Table 4
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(a) Monthly subscription Charges will be invoiced monthly in advance. |
(b) Monthly subscription Charges incurred for periods of less than a month will be calculated on a pro-rata basis. |
(c) The inclusive minutes and inclusive texts detailed in Table 1 are shared across the subscription options in Table 2. |
(d) Data only subscriptions will be charged will not include any inclusive minutes or text allowance. |
(e) The Customer agrees that all standard subscriptions will be opted in to daily roaming in Europe and Travel Zone with BT Business Mobile Sharer providing subscriptions with the daily roaming allowances set out in Table 3. |
Please note, the following applies to sharer subscription options as set out in Table 2 above: (i) The Customer agrees that they will be opted out of the monthly spend limit for data in our Europe Zone as the Customer will be using a daily allowance. In addition, the Customer agrees that they will be opted out of the regulated Eurozone roaming rates. (ii) The Customer agrees that they will be opted out of the 50 euro rest of the world monthly spend data cap and associated notifications whilst in the Travel Zone. |
The Customer can opt out of the daily roaming Charges with BT Business Mobile Sharer at any time and will revert back to standard regulated Eurozone roaming rates whilst in the Europe Zone and the 50 euro rest of the world monthly spend data cap and associated notifications whilst in the Travel Zone will apply. |
The following are included in the monthly subscription charge for BT Business Mobile Sharer: |
Note 6 - Inclusive Minutes Allowance (a) The inclusive minutes allowance set out in table 1 above, can be used as follows: (i) Voice calls made within the UK to other UK mobile users (ii) Voice calls made within the UK to UK fixed lines (01, 02, 03 and 07 numbers excluding Channel Islands and the Isle of Man), |
(b) The following call types are excluded from the inclusive minutes allowance set out in Table 1 above: (i) Calls to non-geographic numbers (ii) Calls to directory enquiries (iii) Calls to premium rate services (iv) International direct dial calls (v) International roaming calls (vi) calls to voicemail (vii) Calls to BT Mobile and EE mobile users |
(c) The inclusive minutes allowance applies to the subscription and cannot be shared across other accounts. |
(d) Any unused minutes from the inclusive minutes allowance will not be carried forward to the following month. |
Note 7 - Inclusive Texts Allowance (a) The inclusive texts allowance set out in Table 1 above, can be used for texts to any UK mobile networks but excludes: (i) texts to networks outside of the UK; (ii) MMS; (iii) texts sent whilst outside of the UK; or (iv) texts to premium rate service. |
(b) The inclusive texts allowance applies to subscription and cannot be shared across other accounts. |
(c) Any unused texts from the inclusive text allowance will not be carried forward to the following month. |
Note 8 - Daily Roaming Allowance Daily roaming allowances per Connection per day are as set out in Table 3 above. (a) The inclusive calls allowance set out in Table 4 above, can be used as follows: (i) Voice calls to UK mobile users and UK landlines (01, 02, 03 and 07 numbers excluding Channel Islands and the Isle of Man); (ii) calls received while roaming in Europe or Travel Zone countries (iii) Voice calls to mobile users and landlines within the Europe or Travel Zone |
(b) The following call types are excluded from the inclusive minutes allowance set out in Table 4 above:
(i) Calls to countries outside the Europe or Travel Zone
(ii) Calls made while roaming outside the Europe or Travel Zone |
(c) The inclusive text allowance set out in Table 4 above, can be used as follows:
(i) Text messages sent to UK mobile users (07 numbers excluding Channel Islands and the Isle of Man); (ii) Text messages received while roaming in Europe or Travel Zone countries (iii) Text messages sent to mobile users within the Europe or Travel Zone |
(d) The following call types are excluded from the inclusive text allowance set out in Table 4 above:
(i) Text message to mobile users outside the Europe or Travel Zone
(ii) Text messages sent while roaming outside the Europe or Travel Zone |
(e) The Inclusive data allowance set out in Table 4 above, can be used as follows:
(i) Data usage while roaming in Europe or Travel Zone countries |
(f) The following call types are excluded from the inclusive text allowance set out in Table 4 above:
(i) Data usage while roaming outside the Europe or Travel Zone |
(g) The daily Charge will be as set out in Table 2 above under the heading ?Daily Roaming Charge in Europe and Daily Roaming Charge in Travel Zone? and will be applied in addition to the monthly subscription Charge applicable to the Connection. |
(h) The daily Charge will only be incurred by the Customer when the daily roaming allowance is activated as a result of the Customer roaming to a qualifying country and using a BT SIM Card. |
(i) The daily Charge will apply up to midnight local time regardless of when the daily roaming allowance is activated during a day. |
(j) Unused allowances in a daily roaming allowance will not be carried over from one day to the next and will be lost on termination of the Connection, the Service or the Contract. |
(k) BT will not provide a credit to the Customer for any unused allowances. |
(l) The roamer daily extra allowance is in addition to any other allowances within the Customer?s BT Business Mobile Sharer inclusive allowances and usage of the daily roaming allowance will not decrement any allowances within the Customer?s BT Business Mobile Sharer inclusive allowances. |
(m) Any usage in excess of the daily roaming allowance will be charged for in accordance with Section10b Part 6 of the BT Price List. |
(n) Daily roaming allowances cannot be shared across Connections |
The list of countries include in the Europe and Travel Zone are list in Table 6 below. Europe and Travel Zone Countries Table 6
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Note 9 - Unlimited BT Wi-fi Unlimited BT Wi-fi applies to all Connections for the Minimum Term of the Connection. (a) The unlimited BT Wi-fi is for use from a BT Wi-fi Site in the UK. |
(b) The unlimited BT Wi-fi will be provisioned in the form of a voucher which the Customer will receive by email to the contact email address provided by the Customer to BT. |
(c) The Customer can connect to BT Wi-fi hotspots via the BT Wi-fi application downloaded from the relevant app store supported by their Device subject to the BT Wi-fi application being available for the Customer's Device. The Customer can enter the credentials into the BT Wi-fi Login screen in their browser when they connect to a hotspot. |
(d) Roaming using BT Wi-fi is not available with the Service. Roaming (which means using BT Wi-fi partner networks in the UK or abroad) can be obtained via a BT Wi-fi international voucher which can be purchased at www.btwifi.com/buy. The vouchers are subject to the terms and conditions available at http://www.btwifi.com/terms-and-conditions/conditions-for-wifi-service.jsp.
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Note 10 - Extra Speed 4G Extra speed 4G appliesis free of charge to allBT ConnectionsBusiness forMobile theSharer Minimumcustomers Term of the Connection. Terms apply and can be found at Section 10b, Part 4, Subpart 2of the BT Price List.
WithExtra extra speed 4G, applies to all Connections for the maximumMinimum speedTerm availableof through the network is capped at 60 Mbps rather than 30 Mbps Connectionon our standard 4G. The speeds the Customer will receive will be lower, and depend on things like the number of users, distance from the mast and the type of 4G handset the Customer has.
You
With canextra checkspeed coverage4G, inthe yourmaximum areaspeed beforeavailable orderingthrough the network is capped at www.bt.com/coveragechecker60 Mbps rather than 30 Mbps on our standard 4G. The speeds the Customer will receive will be lower, and depend on things like the number of users, distance from the mast and the type of 4G handset the Customer has.
You can check coverage in your area before ordering at www.bt.com/coveragechecker |
Note 11 - BT Business Mobile Care BT Business Mobile Care applies to all Connections and includes: |
(a) Dedicated business support: Access to the BT Business Mobile customer service teams. |
(b) Within warranty replacement of Devices: the manufacturer's warranty on Devices is provided via BT - where a Device is faulty within the terms of the warranty, BT will replace this with an equivalent Device by the end of the next working day. BT reserves the right to supply Refurbished Devices. |
(c) 90-day early upgrade: Customers can choose to upgrade their BT Business Mobile plan up to 90 days before the end of their Minimum Term, which may include a new Device dependent upon the plan chosen. Any outstanding Minimum Term remaining at the point of resign will be added to the Minimum Term applicable to the new plan. |
(d) Business voicemail: all Connections come with BT Business Mobile voicemail accounts. BT reserves the right to de-active inactive voicemail accounts. |
(e) Out of the box: Access to help and resources to get started with BT Business Mobile, including Device set-up and transferring content from other devices |