Customers may, during the Contract Period, apply for a move to:

a) a higher Annual Rental Spend.

(i) Provided that the Customer has achieved 90% of the Annual Rental Spend, no reconciliation charge will apply.

(ii) The original Contract Period will be terminated and a new Contract Period commenced. The new Contract will be for a full Contract Period and spend under the ceased Contract Period will not count towards the Annual Rental Spend for the new Contract period.

(iii) These rules do not apply where the Customer applies to move to a lower Annual Rental Spend, in which case reconciliation charges apply.

b) a BT Accumulate contract with committed spend equal to or higher than the Annual Rental Spend within the existing Exchange Line Credit Scheme Contract.

(i) Provided that the Customer has achieved 90% of the Annual Rental Spend (on a pro rata basis), no reconciliation charge will apply.

(ii) The original Contract Period will be terminated and a new Contract Period commenced. The new Contract will be for a full Contract Period and spend under the ceased Contract Period will not count towards the Annual Rental Spend for the new Contract period.

(iii) These rules do not apply where the Customer applies to move to a lower Annual Rental Spend, in which case reconciliation charges apply.

c) BT Business Line Reward (PSTN on line) or to BT Access Credit Scheme. Provided that the Customer is on course to meet at least 90% of the Annual Rental Spend (on a pro rata basis) for the BT Exchange Line Credit Scheme, no reconciliation charge will apply. However they will be required to sign a new 12 month contract.

d) a BT Business One Plan contract (with effect from 26th April 2007), a BT Business Reward (with effect from 2nd July 2007) contract or a BT Business Flex contract, without incurring reconciliation charges under the customer's BT Exchange Line Credit Scheme contract provided that, the Committed Spend under the BT Business One Plan, BT Business Reward or BT Business Flex contract is equal to or higher than the Annual Rental Spend within their Exchange Line Credit Scheme contract.

e) a BT Business Complete contract, without incurring reconciliation charges under the customer's BT Exchange Line Credit Scheme Contract provided that, all of the lines in the Inventory within their Exchange Line Credit Scheme Contract are migrated to the new BT Business Complete contract.

Migration to BT Hosted Voice

Where the Customer is migrating to BT Featurenet, BT Embark, Featureline Corporate, BT Hosted IP Telephony - (Cisco) or BT Hosted IP Telephony - (Nortel) (a "BT Hosted Voice Contract") then for technical reasons a lead time may apply. Due to this lead time, the Customer will not be required to terminate the BT Exchange Line Credit Scheme contract at the time the Customer signs the BT Hosted Voice Contract.

The Customer may, however, include spend under the BT Hosted Voice Contract as Contract Period Rental Spend under the BT Exchange Line Credit Scheme contract, provided that:

a) The Customer has achieved at least 90% of the Annual Rental Spend (on a pro rata basis) calculated on the day that BT accepts the BT Hosted Voice Contract.

b) Where the customer has both a BT Access Credit Scheme contract and a BT Exchange Line Credit Scheme contract (which BT has confirmed is impacted by the migration to the BT Hosted Voice Contract), the Customer has achieved at least 90% of the combined Annual Rental Spend (on a pro rata basis) applicable to the BT Access Scheme Contract and the BT Exchange Line Credit Scheme contract calculated on the day that BT accepts the BT Hosted Voice contract.

c) The BT Hosted Voice Contract is for an equal or longer Minimum Period than the Contract Period applicable to the BT Exchange Line Credit Scheme contract.

d) The annual contract value (as advised by BT) applicable to the BT Hosted Voice Contract is equal to or greater than the Annual Rental Spend applicable to the BT Exchange Line Credit Scheme contract impacted by the migration to the BT Hosted Voice Contract. Where the customer has both a BT Access Credit Scheme contract and a BT Exchange Line Credit Scheme contract which are impacted by the migration to a BT Hosted Voice Contract, the annual contract value (as advised by BT) applicable to the BT Hosted Voice Contract must be equal to or greater than the combined Annual Rental Spend applicable to both the impacted BT Access Credit Scheme contract and the BT Exchange Line Credit Scheme contract.

e) The Customer completes the ELCS to Hosted Voice service migration form, which is to be provided to BT prior to the Spend Measurement Date which follows BT's acceptance of the BT Hosted Voice Contract.

The rules regarding inclusion of BT Hosted Voice spend within the BT Exchange Line Credit Scheme Contract Period Rental Spend are as follows:

Eligible Rental Spend and BT Exchange Line Credit Scheme Lines

Service under the BT Hosted Voice Contract is not a BT Exchange Line Credit Scheme and spend under the BT Hosted Voice Contract is not Eligible Rental Spend.

First Spend Measurement Date following BT's acceptance of the BT Hosted Voice Contract ("First Spend Measurement Date")

a) BT will include the BT Hosted Voice rental spend incurred up to the First Spend Measurement Date within the Contract Period Rental Spend (the "Combined Contract Period Rental Spend"); and

b) Where the Combined Contract Period Rental Spend is equal to or greater than 90% of the Annual Rental Spend no reconciliation charge will be applied. Where the Combined Contract Period Rental Spend is less than 90% of the Annual Rental Spend, the reconciliation charges set out in this Price List Entry will apply.

Next Spend Measurement Date

a) BT will include the rental spend incurred under the BT Hosted Voice Contract over the 12 months following the First Spend Measurement Date as Combined Contract Period Rental Spend at the next Spend Measurement Date (which is 12 months after the First Spend Measurement Date); and

b) Where the Combined Contract Period Rental Spend is equal to or greater than 90% of the Annual Rental Spend no reconciliation charge will be applied. Where the Combined Contract Period Rental Spend is less than 90% of the Annual Rental Spend, the reconciliation charges set out in this Price List Entry will apply.

Subsequent Spend Measurement Dates

The rental spend under the BT Hosted Voice Contract will not be included as Combined Contract Period Spend on any further Spend Measurement Dates and the Customer can:

(i) Continue with the existing BT Exchange Line Credit Scheme contract with the risk that the Annual Rental Spend may not be achieved;

(ii) Terminate the existing BT Exchange Line Credit Scheme contract;

(iii)Sign a new BT Exchange Line Credit Scheme contract at a more appropriate level of Annual Rental Spend.