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Section 5:Call Connect Systems

Part 2:BT CPE - Service Care Levels

Subpart 2:Eligibility for Service Care Levels - Business

Table A

The following table sets out which Service Care Levels are available for specific Customer Premises Equipment. The product description for the Service Care Levels is set out in Part 2 Subpart 1 (a)



.

Standard Care

Prompt Care*

Total Care*

Critical Care*

Avaya IP Office 7

Yes

Yes

Yes

Yes**

BCM 50

Yes

Yes

Yes

No

BCM 450

Yes

Yes

Yes

No

BCM 200

Yes

Yes

Yes

No

BCM 400

Yes

Yes

Yes

No

CONTACT CENTRAL

Yes

Yes

Yes

No

DECT

Yes

Yes

Yes

No

DIGITAL OFFICE

Yes

Yes

Yes

No

EARL

Yes

Yes

Yes

No

EMBLEM

Yes

Yes

Yes

No

ENSIGN

Yes

Yes

Yes

No

ERICSSON

Yes

Yes

Yes

No

ESCORT

Yes

Yes

Yes

No

FUSION

Yes

Yes

Yes

No

GOLDSTAR

Yes

Yes

Yes

No

HOMELINK

Yes

Yes

Yes

No

IBM

Yes

Yes

Yes

No

INNOVATOR

Yes

Yes

Yes

No

INSPIRATION

Yes

Yes

Yes

No

KEY AND LAMP

Yes

Yes

Yes

No

KINSMAN

Yes

Yes

Yes

No

MARQUIS

Yes

Yes

Yes

No

MINIMASTER

Yes

Yes

Yes

No

NAVIGATOR

Yes

Yes

Yes

No

NITSUKO

Yes

Yes

Yes

No

NORSTAR

Yes

Yes

Yes

No

OCTARA

Yes

Yes

Yes

No

PABX

Yes

Yes

Yes

No

PANASONIC

Yes

Yes

Yes

No

PENTARA/HERALD

Yes

Yes

Yes

No

PLANPHONE

Yes

Yes

Yes

No

PLESSEY

Yes

Yes

Yes

No

PMBX

Yes

Yes

Yes

No

POET

Yes

Yes

Yes

No

REMOTE OFFICE

Yes

Yes

Yes

No

RENOWN

Yes

Yes

Yes

No

REVELATION

Yes

Yes

Yes

No

SAMSUNG

Yes

Yes

Yes

No

SENATOR

Yes

Yes

Yes

No

SEPTARA

Yes

Yes

Yes

No

STARTALK

Yes

Yes

Yes

No

SX10

Yes

Yes

Yes

No

SX20

Yes

Yes

Yes

No

TABMICRO

Yes

Yes

Yes

No

TEAMPHONE

Yes

Yes

Yes

No

TOSHIBA

Yes

Yes

Yes

No

TSX 50

Yes

Yes

Yes

No

TUDOR

Yes

Yes

Yes

No

UC500

Yes

Yes

Yes

No

VERSATILITY

Yes

Yes

Yes

No

VICEROY

Yes

Yes

Yes

No

* may not be available in all geographical locations.

Table B

The following table sets out which Service Care Levels are available for specific Customer Premises Equipment. The product description for the Service Care Levels is set out in Part 2, Subpart 1 (b)



Prompt Care*

Total Care*

Critical Care*

MitelMN3300/MCD

Yes

Yes

Yes**

Notes:

The following applies to Tables A and B above:

*Prompt Care, Total Care and Critical Care may not be available in all geographic locations and

**may only be available on specific variants of telephone systems.

Contact your BT Account Manager for further information.

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