BT Price List

Section 14:Service Care Levels

Part 1:Service Care Levels

	Standard Care	Prompt Care	Total Care	Critical Care	*Priority Fault Repair Service 2**	*BT Assurance3**	*BT Assurance Plus4**
	Standard Care	Prompt Care	Total Care	Critical Care	*Priority Fault Repair Service 2**	*BT Assurance3**	*BT Assurance Plus4**
PSTN	No	Yes*1	Yes	Yes	Yes	Yes	Yes
ISDN 2/ 2e & BT Highway	No	Yes*1	Yes	Yes	Yes	Yes	Yes
ISDN 30	No	Yes*1	Yes	Yes	Yes	Yes	Yes
Featureline & Featureline Compact	No	Yes*1	Yes	Yes	Yes	Yes	Yes
Featureline Corporate Centrex & Embark Centrex Lines	No	Yes*1	Yes	Yes	Yes	Yes	Yes
Featureline Corporate Digital & Embark Digital Lines	No	No	Yes*1	Yes	Yes	Yes	Yes
Private Circuits	Yes	Yes	Yes	No	No	No	No
Broadband VoIP	No	No	No	No	No	Yes	Yes
Mobile, Fusion, ICT	No	No	No	No	No	Yes	Yes
BT Business Total Broadband Office	No	Yes*1	No	No	No	No	No
BT Business Total Broadband Option 1	No	Yes*1	No	No	No	No	No
BT Business Lite	No	Yes*1	No	No	No	No	No
BT Business Total Broadband Advance	No	Yes*1	No	No	No	No	No
BT Business Total Broadband Advance Support	No	Yes*1	No	No	No	No	No
BT Business Total Broadband Option 2	No	Yes*1	No	No	No	No	No
BT Business Single	No	Yes*1	No	No	No	No	No
BT Business Share	No	Yes*1	No	No	No	No	No
BT Business Total Broadband Option 3	No	Yes*1	No	No	No	No	No
BT Business Total BB Advance Support (Up to 15M)	No	Yes*1	No	No	No	No	No
BT Business Total Broadband Fibre	No	Yes*1	No	No	No	No	No
BT Business Total Broadband Fibre Plus	No	Yes*1	No	No	No	No	No
BT Infinity for business Advance (Option 2)	No	Yes*1	No	No	No	No	No
BT Infinity for business Advance Support (Option 2)	No	Yes*1	No	No	No	No	No

Notes

*1 - Included in rental charge

*2 - Priority Fault Repair Service is not available for new supply with effect from 1 March 2010

*3 - withdrawn from supply with effect from 30th November 2011

*4 - withdrawn from new supply with effect from 30th November 2011 and from supply by 30th September 20122013.