The Minimum Period applicable to Featureline and Featureline Compact service is 12 months, other than where the Customer contracts for a long term contract* or Temporary Service. For information about Temporary Service see Section 15 Part 11 Temporary Service of Featurelines or Featureline Compact.

See Part 12 of this Section for Internal shift and provision of internal exchange line wiring for Featureline or Featureline Compact.

Long term contracts* with a Minimum Period of three or five years are also available, providing discounts on the standard rental charges for Featureline and Featureline Compact access. This discount is not available on any other Featureline or Featureline Compact rental charges(e.g. Local Link, Features, etc.), or one-off connection or conversion charges.

To receive these discounts, a customer must contract to retain their Featureline or Featureline Compact service for a Minimum Period of three or five years. At the end of the Minimum Period applicable to the long term contract the rental payable will revert to the standard published charges applicable to contracts with a 1-year Minimum Period, unless the customer requests and signs a further long term contract.

*these may also be referred to as Fixed Term Contracts

For Featureline and Featureline Compact, there is a web site on bt.com to access the Featureline User Guides - www.bt.com/featurelineuserguides. Also available are hard copies, which are available on request and chargeable.

Early Termination Charges For Featurelines and Featureline Compact lines

If the customer terminates the contract before the end of the Minimum Period, the following early termination charges will apply:

1. Contracts with a 12 Month Minimum Period

If the contract is terminated within 12 months, the customers will pay BT the full rental for the remainder of the 12 month period.

2. Long term contracts - 3 or 5 year Minimum Period applies

(i) Where the Contract is terminated within the first 12 months of the Minimum Period, the Customer will pay BT the full rental due for the first 12 months of the Minimum Periodi) Where and [Price] of the rentalContract that would otherwiseis haveterminated beenwithin payable for the remainderfirst 12of monthsthe ofMinimum Period at the rentalMinimum applicablePeriod, on the dateCustomer ofwill terminationpay (exclusiveBT ofthe VAT).full rental due for the first 12 months of the Minimum Period and 65% of the rental that would otherwise have been payable for the remainder of the Minimum Period at the rental applicable on the date of termination (exclusive of VAT).

ii) Where Where the Contract is terminated after the first 12 months of the Minimum Period, the Customer will pay BT [Price] 65% of the rental that would otherwise have been payable for the remainder of the Minimum Period at the rental applicable on the date of termination (exclusive of VAT).

iii) At the end of the Minimum Period, the rental charges will revert to the standard charges applicable at that time.

3. For contracts with a 1 year Minimum Period and long term contracts

(i) VAT will not be applied to these termination charges, unless otherwise stated

(ii) Termination charges where a customer is moving a Featureline or Featureline Compact line do not apply to existing customers moving to a new location within the same building. Under these circumstances a shift and visit charge would apply unless installation takeover is applicable. Please see Part 12of this Section.

(iii) Termination charges will not apply where the customer wishes to upgrade service at a site:

a) from Featureline Compact to Featureline, Featureline Corporate or Featurenet Embark or a 'converged' proposition involving BT PSTN lines, ISDN lines or Featurelines, under a new contract of at least the equivalent remaining Minimum Period.

b) from Featureline to Featureline Corporate or Featurenet Embark or a 'converged' proposition involving BT PSTN lines, ISDN lines or Featurelines, under a new contract of at least the equivalent remaining Minimum Period.

c) from Featureline or Featureline Compact lines on a long term contract to ISDN2 OR ISDN 30 under a new contract provided the Minimum Period applicable to the new contract is equal to or greater than the outstanding Minimum Period applicable to the terminating Featureline or Featureline Compact contract.

(iv) Termination charges will not apply where a customer wishes to cease an installation and relocate to another site and Featureline, Featureline Compact, Featureline Corporate or Featurenet Embark is taken at that site (with normal connection or takeover charges) under a new contract with a Minimum Period equivalent to or greater than the Minimum Period applicable to the line which is being terminated. The charge will not be applied irrespective of when during the initial Minimum Period that the relocation takes place.

(v) Termination charges apply irrespective of whether the Featureline or Featureline Compact service was provided as new or was taken over.

(vi) Termination charges will not apply where a customer wishes to terminate a Featureline or Featureline Compact long term contract within the Minimum Period to a new contract for Featureline or Featureline Compact provided the Minimum Period applicable to the new contract is equal to or greater than the outstanding Minimum Period applicable to the terminating Featureline or Featureline Compact contract. If the new contract is for fewer channels an early termination charge will apply to the ceased channels.

(vii) A customer may take out a new long term contract at any time after the expiry of the Minimum Period applicable to the existing long term contract. If at the end of the Minimum Period applicable to the existing long term contract, the Customer does not contract for a new long term contract, rentals will revert to the prevailing standard price applicable to contracts with a 1 year Minimum Period.

(viii) Long term contracts do not protect against changes in the rental prices payable during the contract; they offer the customer a discount over the appropriate and prevailing charges applicable to a contract with a 1 year Minimum Period, in return for a commitment by the customer to retain the Featureline or Featureline Compact service for the Minimum Period applicable to the long term contract.

Order Cancellation Charge

If a Customer cancels a Contract or the provision of a line before Service is provided, cancellation charges will apply as set out in Pricing Information. This charge will apply to new provisions, takeovers and conversions.

Featureline Conversion

1.) Featureline Conversion Charge

Featureline is an additional service which is provided only by BT which is not compatible with lines provided by other providers or standard PSTN lines, therefore BT must remove the additional features and convert the Featureline to a standard PSTN line prior to transfer or migration.

Where a customer terminates the Featureline/ Featureline Compact service, and either:

a) Transfers their line to another provider or

b) Converts their line to a PSTN line with BT

BT will apply a charge as set out in the Conversion Charge section of this Price List ( see the "Connection, Conversion and Takeover Charges" tables- for each product, under Pricing Information).

2.) Calls routed through another Communications Provider ("CP") (other than BT) - Conversion to BT Featureline from PSTN or from BT Featureline to PSTN

If the Customer has calls routed through another CP, the Customer will need to advise their CP that the Customer is converting to or from a BT Featureline. Failure to do so will mean that calls may be charged at BT's standard rates or the rates of any Calls and Lines package the Customer may already have with BT.

In some circumstances it may not be possible to have calls routed through another CP on a BT Featureline. It is the Customer's responsibility to check with their CP.