Provision of Service | | Product Description | | In the event that BT fails to meet the Contractual Delivery Date (CDD) for SHDS Connect circuit Connection, BT will reduce the connection charge in accordance with the details below: |
| Eligibility | | The type of services to which the Scheme applies and the Contractual Delivery Date in each case are given below: |
SHDS 10, LA, RA01, RA02
| 33 Subject to Survey | SHDS 10 ER, RA01, RA02 | 33 Subject to Survey | SHDS 100, LA, RA01, RA02
| 33 Subject to Survey | SHDS 100 ER, RA01, RA02 | 33 Subject to Survey | SHDS 100B, LA, RA01, RA02 | 33 Subject to Survey | SHDS 100B, ER, RA01, RA02 | 33 Subject to Survey | SHDS 1000, LA, RA01, RA02
| 33 Subject to Survey | SHDS 1000 ER, RA01, RA02 | 33 Subject to Survey | SHDS 1GB, LA, RA01, RA02 | 33 Subject to Survey | SHDS 1GB, ER, RA01, RA02 | 33 Subject to Survey | SHDS 1000 FT5 | 33 Subject to Survey | GEES 2500, RA02 | 33 Subject to Survey | GEES 10000, RA02 | 33 Subject to Survey | SHDS Connect Aggregate, 1Gb, 10Mb, 100Mb | 33 Subject to Survey |
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| Pricing Information | | Reduction in Connection Charges for Late Provision | | If the CDD for Short Haul Data Services has not been met and this Scheme applies, the Connection Charge for that particular circuit will be reduced in accordance with the following: |
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| Conditions | | - i.In respect of any circuit, the expression `working day' means 0800hrs to 1700hrs, Monday to Friday, excluding Bank and Public Holidays (as apply locally).
- ii.The Contractual Delivery Date for installations requiring major construction work will be subject to negotiation with the customer who will agree a pertinent Customer Required by Date (CRD) for each of the circuits involved. Each circuit, which is provided as part of the Scheme multiple order, will have an individual Contractual Delivery Date. Each order will become eligible under the Scheme for reduction of connection charges should delivery take place later than the Contractual Delivery Date. For the purposes of the Scheme, a Service Level Guarantee multiple order is defined as an order for a total of five or more circuits.
- iii.The Scheme also excludes any failure by BT to meet the CDD which may arise as a consequence of breach of contract by the customer, or in respect of the paragraph entitled `Matters beyond BT's reasonable control' contained in BT's Conditions for Private Services.
- iv.The Scheme does not apply to inland tails of Offshore and International circuits and circuits to Kingston upon Hull.
- v.Any reductions due as a result of the Scheme will only apply to the circuit connection charge and not to any associated equipment or maintenance charges.
- vi.The Scheme applies only to new provisions. Shifts and regrades are not included in the Scheme.
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| Repair and Service Unavailability | | Product Description | | In the event of a reported fault which causes `total loss of service', BT will reduce the annual rental charge in accordance with the details below. |
| Eligibility | | All new and existing Short Haul Data Service circuits as indicated below. |
LES 2 | LES 10LR | LES 10 | LES 100 | LES 100E | LES 155A | LES 155B | LES 622A | LES 622B | LES 1000 | CES 1000A | CES 1000B | LES 2500A | LES 2500B | LES 10000A | LES 10000B | EES 10LR | EES 10 | EES 100 | EES 155 | EES 622 | EES 1000 | EES 1000LR | EES 2500 | EES 10000 | FEES 100
| FEES 155
| FEES 622
| GEES 1000
| GEES 1000ER
| GEES 2500
| GEES 10000
| SHDS 10, LA, RA01, RA02
| SHDS 10 ER, RA01, RA02 | SHDS 100, LA, RA01, RA02
| SHDS 100 ER, RA01, RA02 | SHDS 100B, LA, RA01, RA02 | SHDS 100B, ER, RA01, RA02 | SHDS 1000, LA, RA01, RA02
| SHDS 1000 ER, RA01, RA02, FT5 | SHDS 1GB, LA, RA01, RA02 | SHDS 1GB, ER, RA01, RA02 | SHDS Connect Aggregate 1Gb, 10Mb, 100Mb |
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| Pricing Information | | Reductions in Annual Rentals | | In circumstances where the Scheme applies, reductions in annual rental will be applied to the circuits listed above, in accordance with the rules and exceptions and the following table which is applied separately to each circuit: |
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| Conditions | | i.For the purpose of the Scheme, a delayed repair will become eligible for a reduction only if the reported fault causes `total loss of service' (i.e. no transmission of signals in one or both directions) for the duration of the qualifying period and occurs on the circuit or associated network equipment between the Network Terminating Points. | ii.An eligible failure means: For circuits enjoying TotalCare (all Circuit types in the above list), a failure that continues for more than 5 clock hours after it has been reported to BT by the customer. - a period of one hour occurring Monday to Saturday, 0800hrs to 1700hrs, excluding Public and Bank Holidays (as apply locally). | iii.Any reductions due as a result of the Scheme will only apply to the circuit rental and not to any associated equipment or maintenance charges. iv.Customers with circuits enjoying TotalCare, will receive a percentage reduction, up to a maximum of 35%, of the annual rental for the period covered by the 12 Month Cycle. The percentage reduction of annual rental is calculated by reference to the rental due for the period covered by the 12 Month Cycle. v.In all cases, the calculated reductions will be deducted from the amount due for the circuit rental for the following year unless the circuit is terminated in which case a specific payment will be made. vi.The Scheme does not apply to any failure of a circuit arising from any suspension of the circuit for breach of the contract by the customer or in a case of the paragraphs referring to `BT's general powers' or `Matters beyond BT's reasonable control' contained in BT's Conditions for Private Service. vii.The Scheme does not apply to inland tails of Offshore and International circuits and circuits to Kingston Upon Hull. viii. For SHDS Connect Aggregate, if the main 1Gb Aggregation link becomes unavailable then the rebate shall apply for this and all related spoke links. |
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BT Price List