"BBOS" means the BlackBerry Operating System details of which are set out in the Schedule.

Table 1 - UK and Europe Zone Voice Extras - see notes 1 to 4

Note 1 - Shared Minutes Extras (UK and Europe Zone Minutes Extra 2500 Account *, UK Minutes Extra 5000 Account** and UK EuropeMinutes ZoneExtra 10000Minutes ExtraAccount***) 5000 Account ** and UK and Europe Zone Minutes Extra 10000 Account ***)

*This may be referred to as UK Voice& Europe Minutes Extra 2500 AccountAcc in your Charges Schedule

** This may be referred to as UK Voice& Europe Minutes Extra5k 5000 AccountAcc in your Charges Schedule

*** This may be referred to as UK Voice& Europe Minutes Extra10k 10000 AccountAcc in your Charges Schedule

(a) The additional monthly subscription Charge applicable to the Shared Minutes Extras applies in addition to the monthly subscription Charge for BT Business Mobile Sharer. The inclusive minutes allowance in Table 1 applies and is shared between the Connections.The inclusive minutes allowance and the additional monthly subscription Charge will apply on a pro-rata basis in the first month.

(b) The Minimum Term applicable to the Connection, to which the Shared Minutes Extra is applied, will apply to the Shared Minutes Extra.

(c) Once the Shared Minutes Extra is added to a Connection, any removal of the Shared Minutes Extra from that Connection during the Minimum Term will incur a Termination Charge equal to the outstanding additional monthly subscription Charge applicable to the Shared Minutes Extra due to the end of the Minimum Term.

(d) Any inclusive minutes allowance applicable to the Shared Minutes Extra which is unused will not roll over to the next month and will be lost on termination of the Shared Minutes Extra, the Service or the Contract.

(e) The inclusive minutes allowance canmay be used as follows:

? (i) Voice calls made within the UK to other UK mobile users

? (ii) Voice calls made within the UK to UK landlines (01, 02, 03 and 07 numbers)

? (iii) Voice calls from the Europe Zone to UK landlines lines (01, 02, 03 and 07 numbers and UK mobile users)

? (iv) Voice calls from the Europe Zone to Europe Zone landlines and mobiles

? (v) Voicemail retrievals from the UK and Europe Zone

(b) The following call types are excluded from the Minutes Allowance set out in Table 1 above:

? (i) Voice calls to non-geographic numbers

? (ii) Voice calls to directory enquiries

? (iii) Voice calls to premium rate services

? (iv) Voice calls made to destinations outside the Europe Zone

? (v) Voice calls made outside the Europe Zone

• An additional Charge does not apply to these calls and they will not decrement any inclusive minutes allowance applicable to:
• (ii)BT VoiceBusiness callsMobile made within the UK: to UK fixed lines (01, 02, 03 and 07 numbers excluding the Channel Islands and the Isle of Man). Sharer
An additional Charge does not apply to these calls and they will not decrement any inclusive minutes allowance applicable to:
BT Business Mobile Sharer

(f) The inclusive minutes allowance applicable to the Shared Minutes Extra is addition to any other minutes allowance withinin additionthe monthly subscription Charge applicable to anythe Connection.other Whereminutes allowancea Connectionwithin has Shared Minutes Extra applied to it, the inclusivemonthly minutessubscription AllowanceCharge applicable to the SharedConnection. WhereMinutes Extraa willConnection behas decrementedShared beforeMinutes Extrathe appliedinclusive minutes allowance applicable to BTit, Businessthe Mobile Sharer is. Where all inclusive minutes allowancesAllowance applicableare exhausted,to usagethe Sharedwill Minutesbe chargedExtra willin accordancebe withdecremented Part before the inclusive minutes allowance applicable to BT Business Mobile Sharer is. Where all inclusive minutes allowances are exhausted, usage will be charged in accordance with Part 6 of Section 10b of the BT Price List.

(g) Where Shared Minutes Extra is removed, calls will be charged in accordance with Part 6 of Section 10b of the BT Price List or as amended via a Charges Schedule provided by BT.

Note 2 - UK Helpline and Europe Zone Helpline Extra*

*This may be referred to as UK Voice& Europe Helpline Extra in your Charges Schedule

(a) The additional monthly subscription Charge applicable to UK Helpline Extra is an additional Charge and appliesEurope perZone ConnectionHelpline inExtra isaddition toan theadditional monthly subscription Charge applicableand appliesto perthe Connection to which UK Helpline Extra is added. The inclusive minutes allowance in Tableaddition 1to appliesthe permonthly Connection.subscription TheCharge inclusiveapplicable minutesto allowance and the additionalConnection monthlyto subscriptionwhich ChargeUK applyand Europeon Zonea pro-rataHelpline basisExtra isin theadded first month. The inclusive minutes allowance in Table 1 applies per Connection. The inclusive minutes allowance and the additional monthly subscription Charge apply on a pro-rata basis in the first month.

(b) UK and Europe Zone Helpline Extra Helpline Extra does not have to be applied to all Connections.

(c) The Minimum Term applicable to the Connection to which the UK Helpline and Europe Zone Helpline Extra is applied will apply to UK Helpline and Europe Zone Helpline Extra.

(d) Once UK Helpline and Europe Zone Helpline Extra is is added to a Connection any removal of UK Helpline and Europe Zone Helpline Extra from that Connection during the Minimum Term will incur a Termination Charge equal to the outstanding additional monthly subscription Charge applicable to UK and Europe Zone Helpline Extra due to the end of the Minimum Term. Where a Connection is terminated within its Minimum Term the additional monthly subscription Charge applicable to UK Helpline and Europe Zone Helpline Extra will be included in any calculation of early Termination Charges.

(e) Usage in excess of the inclusive minutes allowance will be charged in accordance with Part 6 of Section 10b of the BT Price List.

(f) Any inclusive minutes allowance applicable to UK Helpline and Europe Zone Helpline Extra which is unused will not roll over to the next month and will be lost on termination of UK Helpline and Europe Zone Helpline Extra, the Connection, the Service or the Contract.

(g) The inclusive minutes allowance can be used as follows:

• (i) Voice calls made within the UK or Europe Zone from a BT SIM Card to any UK fixed line numbers commencing 0870 & 0845.
• An additional Charge does not apply to these calls and they will not decrement any inclusive minutes allowance applicable to:
• BT Business Mobile Sharer,
• BT Business Mobile SIM Only,
• BT Business Mobile Solo, or
• BT Business Mobile Flex.

(h) Where UK Helpline and Europe Zone Helpline Extra is removed, calls will be charged in accordance with Part 6 of Section 10b of the BT Price List or as amended via a Charges Schedule provided by BT.

Note 3 - UK Landline and Europe Zone Landline Extra*

*This may be referred to as UK Voice& Europe Landline Extra in your Charges Schedule

(a) The additional monthly subscription Charge applicable to UK Landline & Europe Landline Extra is an additional Charge and applies per Connection in addition to the monthly subscription Charge applicable to the Connection to which UK & Europe Landline Extra is added. Landline Extra is added. The inclusive minutes allowance in Table 1 applies per Connection. The inclusive minutes allowance and the additional monthly subscription Charge apply on a pro-rata basis in the first month.

(b) UK Landline & Europe Landline Extra does not have to be applied to all Connections.

(c) The Minimum Term applicable to the Connection to which the UK Landline & Europe Landline Extra is applied will apply to UK Landline & Europe Landline Extra.

(d) Once UK Landline & Europe Landline Extra is added to a Connection any removal of UK Landline & Europe Landline Extra from that Connection during the Minimum Term will incur a Termination Charge equal to the outstanding additional monthly subscription Charge applicable to UK Landline & Europe Landline Extra due to the end of the Minimum Term. Where a Connection is terminated within its Minimum Term the additional monthly subscription Charge applicable to UK Landline & Europe Landline Extra will be included in any calculation of early Termination Charges.

(e) Any inclusive minutes allowance applicable to UK Landline & Europe Landline Extra which is unused will not roll over to the next month and will be lost on termination of UK Landline & Europe Landline Extra, the Connection, the Service or the Contract.

(f) The inclusive minutes allowance can be used as follows:

• (i) Voice calls made within the UK or Europe Zone from a BT SIM Card to any UK fixed line numbers commencing with 01, 02 and 03 (excluding the Channel Islands and the Isle of Man).
• An additional Charge does not apply to these calls and they will not decrement any inclusive minutes allowance applicable to:
• BT Business Mobile Sharer,
• BT Business Mobile SIM Only,
• BT Business Mobile Solo, or
• BT Business Mobile Flex.

(g) The UK Landline & Europe Landline Extra inclusive minutes allowance is in addition to any other minutes allowance within the monthly subscription Charge applicable to the Connection. Where a Connection has UK Landline & Europe Landline Extra applied to it, the inclusive minutes allowance applicable to UK Landline & Europe Landline Extra will be decremented before the inclusive minutes allowance applicable to BT Business Mobile Sharer, BT Business Mobile SIM Only, BT Business Mobile Solo or BT Business Mobile Flex is. Where all inclusive minutes allowances are exhausted, usage will be charged in accordance with Part 6 of Section 10b of the BT Price List.

(h) Where UK Landline & Europe Landline Extra is removed, calls will be charged in accordance with Part 6 of Section 10b of the BT Price List or as amended via a Charges Schedule provided by BT.

Note 4 - UK Closed and Europe Zone Closed User Group Extra*

*This may be referred to as UK Voice& ClosedEurope UserCUG Group Extra in your Charges Schedule

(a) The additional monthly subscription Charge applicable to UK & Europe CUG Closed User Group Extra is an additional Charge and applies per Connection in addition to the monthly subscription Charge applicable to the Connection to which UK & Europe CUG Closed User Group Extra is added. The inclusive minutes allowance in Table 1 applies per Connection. The inclusive minutes allowance and the additional monthly subscription Charge apply on a pro-rata basis in the first month.

(b) UK & Europe CUG Closed User Group Extra must be applied to all Connections. must be applied to all Connections.

(c) The Minimum Term applicable to the Connection to which the UK & Europe CUG Closed User Group Extra is applied will apply to is applied will apply to UK Closed User Group Extra.

(d) Once UK & Europe CUG Closed User Group Extra is added to a Connection any removal of UK & Europe CUG Closed User Group Extra from that Connection during the Minimum Term will incur a Termination Charge equal to the outstanding additional monthly subscription Charge applicable to UK & Europe CUG Closed User Group Extra due to the end of the Minimum Term. Where a Connection is terminated within its Minimum Term the additional monthly subscription Charge applicable to UK & Europe CUG Closed User Group Extra will be included in any calculation of early Termination Charges.

(e) Any inclusive minutes allowance applicable to UK Closed User Group which is unused will not roll over to the next month and will be lost on termination of UK Closed User Group Extra, the Connection, the Service or the Contract.

(f) The inclusive minutes allowance can be used as follows:

• (i) Voice calls made within the UK or Europe Zone from a BT SIM Card to 50 Customer nominated UK fixed line numbers commencing with 01, 02 and 03 (excluding Channel Islands and the Isle of Man) provided under a contract between BT and the Customer and any other BT SIM Card the Connection for which has UK Closed User& GroupEurope CUG Extra applied.
• The Customer is responsible for nominating the 50 UK fixed line numbers, these numbers can be updated during the Minimum Term.
• An additional Charge does not apply to these calls and they will not decrement any inclusive minutes allowance applicable to BT Business Mobile Sharer or BT Business Mobile Flex.

(g) The UK Closed User& GroupEurope CUGExtra Extrainclusive inclusiveminutes minutesallowance allowanceis isin addition to any other minutes allowance withinin additionthe monthly subscription Charge applicable to anythe Connection.other Whereminutes allowancea Connectionwithin hasthe UK Closedmonthly Usersubscription GroupCharge Extraapplicable applied to it, the inclusiveConnection. minutesWhere allowance applicable to UK Closed User Group Extraa willConnection behas decrementedUK before& Europethe CUGinclusive minutesExtra allowanceapplied applicable to BTit, Businessthe Mobileinclusive Sharerminutes orallowance BTapplicable Businessto MobileUK Flex& is.Europe WhereCUG allExtra willinclusive minutes allowances are exhausted, usage will be chargeddecremented beforein accordancethe withinclusive Part minutes allowance applicable to BT Business Mobile Sharer or BT Business Mobile Flex is. Where all inclusive minutes allowances are exhausted, usage will be charged in accordance with Part 6 of Section 10b of the BT Price List.

(h) Where UK Closed User Group Extra is removed, calls will be charged in accordance with Part 6 of Section 10b of the BT Price List or as amended via a Charges Schedule provided by BT.

Table 2 - UK Texts Extras - see notes 5 to 7

Note 5 - UK and Europe Zone Texts Extra 3000 Single

*This may be referred to as UK & Europe Texts 3k Single in your Charges Schedule.

(a) The additional monthly subscription Charge applicable to UK and Europe Zone Texts Extra 3000 Single is an additional Charge and applies per Connection in addition to the monthly subscription Charge applicable to the Connection to which UK Texts Extra 3000 Single is added. is added. The inclusive text allowance in Table 2 applies per Connection. The inclusive text allowance and the additional monthly subscription Charge apply on a pro-rata basis in the first month.

(b)UK) UK and Europe Zone Texts Extra 3000 Single does not have to be applied to all Connections.

(c) The Minimum Term applicable to the Connection to which UK and Europe Zone Texts Extra 3000 Single is applied will apply to UK and Europe Zone Texts Extra 3000 Single.

(d) Once UK Texts Extra 3000 Single is added to a Connection any removal of UK and Europe Zone Texts Extra 3000 Single from that Connection during the Minimum Term will incur a Termination Charge equal to the outstanding additional monthly subscription Charge applicable to UK and Europe Zone Texts Extra 3000 Single due to the end of the Minimum Term. Where a Connection is terminated within its Minimum Term the additional monthly subscription Charge applicable toUKto UKand Europe Zone Texts Extra 3000 Single will be included in any calculation of early Termination Charges.

(e) Any inclusive text allowance applicable to UK and Europe Zone Texts Extra 3000 Single which is unused will not roll over to the next month and will be lost on termination of UK and Europe Zone Texts Extra 3000 Single, the Connection, the Service or the Contract.

(f) The inclusive text allowance can be used as follows:

Texts(i) sentThe withinfollowing message types are included in the UKtext (excludingmessage theallowance Channelset Islandsout andin thetable Isle2 of Man) from abovea BT SIM Card to other BT mobile users and other UK mobile users and excludes International Roaming and premium rate text. ;

AnText additionalmessages sent from Charge does not apply to these texts and they will not decrement any inclusive text allowance applicablea to:BT BusinessSIM Mobile FlexCard; or

BT? Businesswithin Mobilethe Sharer.UK to UK mobile users

? within the Europe Zone to UK and other Europe Zone mobile users.

(ii) The following message types are excluded from the text message allowance set out in Table 2 above:

(iii) Text messages to premium rate services

(iv) Text messages to non- Europe Zone and non-UK mobile users

(v) Text messages made outside the Europe Zone

An additional Charge does not apply to these texts and they will not decrement any inclusive text allowance applicable to:

BT Business Mobile Flex; or

BT Business Mobile Sharer.

(g) TheUKThe UKand Europe Zone Texts Extra 3000 Single inclusive text allowance is in addition to any other text allowance within the monthly subscription Charge applicable to the Connection. Where a Connection has UK and Europe Zone Texts Extra 3000 Single applied to it, the inclusive text allowance applicable to UK and Europe Zone Texts Extra 3000 Single will be decremented before the inclusive text allowance applicable to BT Business Mobile Sharer or BT Business Mobile Flex is. Where all inclusive text allowances are exhausted, usage will be charged in accordance with Part 6 of Section 10b of the BT Price List.

(h) Where UK Texts Extra 3000 Single is removed, text usage will be charged in accordance with Part 6 of Section 10b of the BT Price List or as amended via a Charges Schedule provided by BT.

Note 6 - UK and Europe Zone Texts Extra 3000 Account

*This may be referred to as UK & Europe Texts 3k Acc in your Charges Schedule.

(a) The additional monthly subscription Charge applicable toUKto UKand Europe Zone Texts Extra 3000 Account is an additional charge and applies per Connection in addition to the monthly subscription Charge applicable to the Connection to which UK and Europe Zone Texts Extra 3000 Account is added. The inclusive text allowance in Table 2 applies per Connection. The inclusive text allowance and the additional monthly subscription Charge apply on a pro-rata basis in the first month.

(b) UK UKand Europe Zone Texts Extra 3000 Account must be applied to all Connections.

(c) The Minimum Term applicable to the Connection to which UK and Europe Zone Texts Extra 3000 Account Account is applied will apply to UK and Europe Zone Texts Extra 3000 Account.

(d) Once UK and Europe Zone Texts Extra 3000 Account is added to a Connection any removal of UK and Europe Zone Texts Extra 3000 Account from that Connection during the Minimum Term will incur a Termination Charge equal to the outstanding additional monthly subscription Charge applicable to UK and Europe Zone Texts Extra 3000 Account due to the end of the Minimum Term. Where a Connection is terminated within its Minimum Term the additional monthly subscription Charge applicable to UK and Europe Zone Texts Extra 3000 Account will be included in any calculation of early Termination Charges.

(e) Any inclusive text allowance applicable to UK and Europe Zone Texts Extra 3000 Account which is unused will not roll over to the next month and will be lost on termination of UK and Europe Zone Texts Extra 3000 Account, the Connection, the Service or the Contract.

(f) The inclusive text allowance can be used as follows:

Texts(i) sentThe withinfollowing message types are included in the UKtext (excludingmessage theallowance Channelset Islandsout andin thetable Isle2 of Man) from abovea BT SIM Card to other BT mobile users and other UK mobile users and excludes International Roaming and premium rate text. ;

An Texts additionalmessages Chargesent doesfrom not apply to these texts and they will not decrement any inclusive text allowance applicable to:

? fromBT Businessa Mobile Flex; orBT BusinessSIM MobileCard; Sharer.

o senfromt within the UK to UK mobile users

o and from within the Europe Zone to UK and other Europe Zone mobile users.

(ii) The following message types are excluded from the text message allowance set out in Table 2 above:

(iii) Text messages to premium rate services

(iv) Text messages to non- Europe Zone and non-UK mobile users

(v) Text messages made outside the Europe Zone

An additional Charge does not apply to these texts and they will not decrement any inclusive text allowance applicable to:

BT Business Mobile Flex; or

BT Business Mobile Sharer.

(g) The UK and Europe Zone Texts Extra 3000 Account inclusive text allowance is in addition to any other text allowance within the monthly subscription Charge applicable to the Connection. Where a Connection has UK and Europe Zone Texts Extra 3000 Account applied to it, the inclusive text allowance applicable to UK and Europe Zone Texts Extra 3000 Account will be decremented before the inclusive text allowance applicable to BT Business Mobile Sharer or BT Business Mobile Flex is. Where all inclusive text allowances are exhausted, usage will be charged in accordance with Part 6 of Section 10b of the BT Price List.

(h) Where UK and Europe Zone Texts Extra 3000 Account is removed, text usage will be charged in accordance with Part 6 of Section 10b of the BT Price List or as amended via a Charges Schedule provided by BT.

Note 7 - Shared Text Extras (UK and Europe Zone Texts Extra 1000 Shared*, UK and Europe Zone Texts Extra 2000 Shared** and UUKUK and Europe Zone Texts Extra 5000 Shared***)

*This may be referred to as UK & Europe Texts 1k Shared in your Charges Schedule.

**This may be referred to as UK & Europe Texts 2k Shared in your Charges Schedule.

***This may be referred to as UK & Europe Texts 5k Shared in your Charges Schedule.

(a) The additional monthly subscription Charge applicable to the Shared Text Extras is an additional Charge and applies in addition to the monthly subscription Charge for BT Business Mobile Sharer or BT Business Mobile Flex is. The inclusive text allowance in Table 2 is shared across all Connections. The inclusive text allowance and the additional monthly subscription Charge will apply on a pro-rata basis in the first month.

(b) The Minimum Term applicable to the Connection will apply to the Shared Text Extras.

(c) Once the Shared Text Extras is added any removal of the Shared Text Extras during the Minimum Term will incur a Termination Charge equal to the outstanding additional monthly subscription Charge applicable to the Shared Text Extras due to the end of the Minimum Term.

(d) Any inclusive text allowance applicable to the Shared Text Extras which is unused will not roll over to the next month and will be lost on termination of the Shared Text Extras, the Service or the Contract.

(e) The inclusive text allowance canmay be used as follows:

Texts(i) sentThe withinfollowing message types are included in the UKtext (excludingmessage theallowance Channelset Islandsout andin thetable Isle2 of Man) from abovea BT SIM Card to other BT mobile users and other UK mobile users and excludes International Roaming and premium rate text. ;

AnText additionalmessages ChargeSsent doesfrom: not apply to these texts and they will not decrement any inclusive text allowance applicable to:

? a BT BusinessSIM MobileCard Flex; or

BT Business Mobileo from Sharer.within the UK to UK mobile users

o from within the Europe Zone to UK and other Europe Zone mobile users.

(ii) The following message types are excluded from the text message allowance set out in Table 2 above:

(iii) Text messages to premium rate services

(iv) Text messages to non- Europe Zone and non-UK mobile users

(v) Text messages made outside the Europe Zone

An additional Charge does not apply to these texts and they will not decrement any inclusive text allowance applicable to:

BT Business Mobile Flex; or

BT Business Mobile Sharer.

(f) The Shared Text Extras inclusive text allowance is in addition to any other text allowance within the monthly subscription Charge applicable to the Connection. Where a Connection has Shared Text Extras applied to it, the inclusive text allowance applicable to Shared Text Extras will be decremented before the inclusive text allowance applicable to BT Business Mobile Sharer or BT Business Mobile Flex is. Where all inclusive text allowances are exhausted, usage will be charged in accordance with Part 6 of Section 10b of the BT Price List.

(g) Where the Shared Text Extras is removed, text usage will be charged in accordance with Part 6 of Section 10b of the BT Price List or as amended via a Charges Schedule provided by BT.

Table 3 - UK and Europe Zone Data Extras - see notes 8 to 12

*BlackBerry Internet Service is included in BT Business Mobile Solo plans that include a handset running the BlackBerry Operating System and BT Business Mobile SIM Only plans that are to be used in a handset running the BlackBerry Operating System.

These Extra may be referred to in your Charges Schedule as set out below;

Note 8 - UK and Europe Zone Data Extras

(a) The additional monthly subscription Charge applicable to the UK Data Extras is an additional Charge and appliesEurope perZone Data ConnectionExtras inis anaddition toadditional the monthly subscription Charge applicableand appliesto perthe Connection into whichaddition tothe UKthe Datamonthly Extrassubscription isCharge added. Theapplicable inclusiveto datathe allowance in Table 3 applies per Connection. Theto inclusivewhich data allowance and the additionalUK monthlyand subscriptionEurope ChargeZone Data applyExtras on a pro-rata basisis addedin the first month. The inclusive data allowance in Table 3 applies per Connection. The inclusive data allowance and the additional monthly subscription Charge apply on a pro-rata basis in the first month.

(b) The UK and Europe Zone Data Extras does not have to be applied to all Connections.

(c) The Minimum Term applicable to the Connection to which the UK and Europe Zone Data Extra is applied will apply to UK Data Extras.

(d) Once the UK and Europe Zone Data Extras is added to a Connection any removal of the UK Data Extras from that Connection during the Minimum Term will incur a Termination Charge equal to the outstanding additional monthly subscription Charge applicable to the UK and Europe Zone Data Extras due to the end of the Minimum Term. Where a Connection is terminated within its Minimum Term the additional monthly subscription Charge applicable to the UK Data Extras will be included in any calculation of early Termination Charges.

(e) Any inclusive data allowance applicable to the UK Data Extras which is unused will not roll over to the next month and will be lost on termination of the UK and Europe Zone Data Extras, the Connection, the Service or the Contract.

(f) The inclusive data allowance can be used as follows:

Data usage within the UK (excluding the Channel Islands and theEurope IsleZone of Man) using a BT SIM Card.

An additional Charge does not apply to this data usage and they will not decrement any inclusive data allowance applicable to:

BT Business Mobile SIM Only

BT Business Mobile Solo

BT Business Mobile Broadband

BT Business Mobile Flex; or

BT Business Mobile Sharer.

(g) The UK and Europe Zone Data Extras inclusive data allowance is in addition to any other data allowance within the monthly subscription Charge applicable to the Connection. Where a Connection has UK and Europe Zone Data Extras applied to it, the inclusive data allowance applicable to UK and Europe Zone Data Extras will be decremented before the inclusive data allowance applicable to BT Business Mobile SIM Only, BT Business Mobile Solo, BT Business Mobile Broadband, BT Business Mobile Sharer or BT Business Mobile Flex is. Where all inclusive data allowances are exhausted, usage will be charged in accordance with Part 6 of Section 10b of the BT Price List.

(h) Where the UK and Europe Zone Data Extras is removed, data usage will be charged in accordance with Part 6 of Section 10b of the BT Price List or as amended via a Charges Schedule provided by BT.

Note 9 - Shared UK and Europe Zone Data Extras

(a) The additional monthly subscription Charge applicable to the Shared and Europe Zone UK Data Extras is an additional Charge and applies in addition to the monthly subscription Charge for BT Business Mobile Sharer or BT Business Mobile Flex applicable to the Connection to which it is added. The inclusive data allowance in Table 3 is shared across all Connections. The inclusive data allowance and the additional monthly subscription Charge apply on a pro-rata basis in the first month.

(b) The Minimum Term applicable to the Connection to which Shared UK and Europe Zone Data Extras is applied will apply to the Shared UK and Europe Zone Data Extras.

(c) Once the Shared UK and Europe Zone Data Extras is added any removal of the Shared UK Data Extras during the Minimum Term will incur a Termination Charge equal to the outstanding additional monthly subscription Charge applicable to the Shared UK and Europe Zone Data Extras due to the end of the Minimum Term.

(d) Any inclusive data allowance applicable to the Shared UK and Europe Zone Data Extras which is unused will not roll over to the next month and will be lost on termination of the Shared UK and Europe Zone Data Extras, the Service or the Contract.

(e) The inclusive data allowance can be used as follows:

Data usage within the UK (excluding the Channel Islands and theEurope IsleZone of Man) using a BT SIM Card.

An additional Charge does not apply to this data usage and they will not decrement any inclusive data allowance applicable to:

BT Business Mobile Flex; or

BT Business Mobile Sharer.

(f) The Shared UK and Europe Zone Data Extras inclusive data allowance is in addition to any other data allowance within the monthly subscription Charge applicable to the Connection. Where a Connection has both UK and Europe Zone Data Extras and Shared UK and Europe Zone Data Extras applied to it, the inclusive data allowance applicable to UK Data Extras will be decremented before the inclusive data allowance applicable to Shared UK and Europe Zone Data Extras which in turn will be decremented before the inclusive data allowance applicable to BT Business Mobile Sharer or BT Business Mobile Flex is. Where all inclusive data allowances are exhausted, usage will be charged in accordance with Part 6 of Section 10b of the BT Price List.

(g) Where Shared UK and Europe Zone Data Extras is removed, data usage will be charged in accordance with Part 6 of Section 10b of the BT Price List or as amended via a Charges Schedule provided by BT.

Note 10 - UK BlackBerry Services (BlackBerry Extra BIS 1GB*, BlackBerry Extra BESX 1GB** and BlackBerry Extra BES 3GB***)

*This may be referred to as UK BlackBerry Extra BIS 1GB in your Charges Schedule

**This may be referred to as UK BlackBerry Extra BES Express 1GB in your Charges Schedule

***This may be referred to as UK BlackBerry Extra BES 3GB in your Charges Schedule

(a) The additional monthly subscription Charge applicable to the UK BlackBerry BlackBerry Service is an additional Charge per Connection and applies in addition to the monthly subscription Charge applicable to the Connection to which the UK BlackBerry Service is added. BlackBerryThe Serviceinclusive isdata added. Theallowance inclusivein dataTable allowance3 applies per Connection. The inclusivein dataTable allowance3 andapplies theper additionalConnection. monthlyThe subscriptioninclusive Chargedata applyallowance andon a pro-rata basis in the firstadditional monthlymonth. subscription Charge apply on a pro-rata basis in the first month.

(b) The UK BlackBerry Service does not have to be applied to all Connections.

(c) The Minimum Term applicable to the Connection to which the UK BlackBerry Service is applied will apply to the UK BlackBerry Service.

(d) Once the UK BlackBerry Service is added to a Connection any removal of the UK BlackBerry Service from that Connection during the Minimum Term will incur a Termination Charge equal to the outstanding additional monthly subscription Charge applicable to the UK BlackBerry Service due to the end of the Minimum Term. Where a Connection is terminated within its Minimum Term the additional monthly subscription Charge applicable to the UK BlackBerry Service will be included in any calculation of early Termination Charges.

(e) Any inclusive data allowance applicable to the UK BlackBerry Service which is unused will not roll over to the next month and will be lost on termination of the UK BlackBerry Service, the Connection, the Service or the Contract.

(f) The inclusive data allowance can be used as follows:

Data transmittedusage overwithin the BlackBerryUK browser. and Europe Zone using a BT SIM Card and BlackBerry browser.

Any other data, or data usage in excess of the inclusive data allowance, will be charged in accordance with Part 6 of Section 10b of the BT Price List or as amended via a Charges Schedule provided by BT, unless the customer has taken a UK and Europe Zone Data Extra as set out in Table 3.

An additional charge does not apply to this data and they will not decrement any inclusive data allowance applicable to:

BT Business Mobile SIM Only

BT Business Mobile Solo

BT Business Mobile Flex; or

BT Business Mobile Sharer.

(g) The UK BlackBerry Service inclusive data allowance is in addition to any other data allowance within the monthly subscription Charge applicable to the Connection. The inclusive data allowance applicable to the UK BlackBerry Service will be decremented before the inclusive data allowance applicable to BT Business Mobile SIM Only, BT Business Mobile Solo, BT Business Mobile Sharer or BT Business Mobile Flex is. Where all inclusive data allowances are exhausted, usage will be charged in accordance with Part 6 of Section 10b of the BT Price List.

(h) Where the UK BlackBerry Service is removed, data usage will be charged in accordance with Part 6 of Section 10b of the BT Price List or as amended via a Charges Schedule provided by BT.

Note 11 - UK BlackBerry Services (BlackBerry 10*, BlackBerry 10 Silver**, BlackBerry 10 Gold***, BlackBerry 10 iOS/Android MDM****, and BlackBerry 10 iOS/Android SWS*****) Withdrawn from sale 1st December 2014

*This may be referred to as UK BlackBerry 10 in your Charges Schedule

**This may be referred to as UK BlackBerry 10 Silver in your Charges Schedule

***This may be referred to as UK BlackBerry 10 Gold in your Charges Schedule

****This may be referred to as UK BlackBerry 10 iOS/Android MDM in your Charges Schedule

*****This may be referred to as UK BlackBerry 10 iOS/Android SWS in your Charges Schedule

(a) The additional monthly subscription Charge applicable to the UK BlackBerry Service is an additional Charge and applies per Connection in addition to the monthly subscription Charge applicable to the Connection to which the UK BlackBerry Service is added. The additional monthly subscription Charge set out in Table 1 will apply on a pro-rata basis in the first month. A data allowance is not included and the Customer will be charged for data in accordance with Part 6 unless the Customer has taken a UK Data Extras as set out in Table 3.

(b) The Minimum Term applicable to the Connection to which the UK BlackBerry Service is applied will apply to the BlackBerry Service.

(c) Once the UK BlackBerry Service is added to a Connection any removal of the BlackBerry Service from that Connection during the Minimum Term will incur a Termination Charge equal to the outstanding additional monthly subscription Charge applicable to the UK BlackBerry Service due to the end of the Minimum Term. Where a Connection is terminated within its Minimum Term the additional monthly subscription Charge applicable to the UK BlackBerry Service will be included in any calculation of early Termination Charges.

(d) In addition to the additional monthly subscription Charge, the Customer may be required where applicable to purchase the relevant Client Access License and BlackBerry Software to utilise the service. The Client Access License and BlackBerry Software are available from BT but the Customer can obtain these elsewhere.

Note BlackBerry Services 12 - UK BlackBerry Services (BlackBerry BES 12 Silver, BlackBerry BES 12 Gold, BES12 Silver iOS/Android/Windows Phone MDM & BES12 Gold iOS/Android SWS - Available from 15th of December 2014

(a) The additional monthly Subscription Charge applicable to the UK BlackBerry Service is an additional Charge and applies per Connection in addition to the monthly subscription Charge applicable to the Connection to which the UK BlackBerry Service is added. The additional monthly subscription Charge set out in Table 1 will apply on a pro-rata basis in the first month. A data allowance is not included and the Customer will be charged for data in accordance with Part 6 unless the Customer has taken a UK Data Extras as set out in Table 3.

(b) A Minimum Term is not applicable to BlackBerry BES 12 Silver, BlackBerry BES 12 Gold, BES12 Silver iOS/Android/Windows Phone MDM & BES12 Gold iOS/Android SWS but the Customer will be required to give 30 days' notice to end the Service.

(c) The monthly subscription Charge includes the license cost for the Service, the Customer may be required where applicable to purchase the relevant License and BlackBerry Software to utilise the Service. The License and BlackBerry Software are available from BT but the Customer can obtain these elsewhere.

Note 13 - Hardware Extra

(a) The Hardware Extra is an additional monthly subscription Charge applied to a Connection that subsequently can be used towards the Charge for a new Device from BT Mobile under the Contract. The additional Charge cannot be used to buy other products or services and is not refundable.

(b) The Hardware Extra can only be applied to a new Connection or an existing Connection the Contract for which has been re-signed and to which a new Minimum Term applies.

(c) The Hardware Extra will be subject to the Minimum Term applicable to the Connection to which the Hardware Extra is applied.

(d) Only one Hardware Extra can be applied per Connection.

(e) The additional monthly subscription Charge per Connection is detailed in the Charges Schedule.

TableIn 4light - of the EU Roaming VoiceRegulations, Extrasthe -previously seeavailable note 13

? EU Roaming voice extras

? EU Roaming data extras

? Ireland Voice and text extras have been withdrawn from supply from 15th June 2017

Note 14 - Europe Voice Extra* (12 month and 30 day)

*This may be referred to as Europe Roamer Voice Extra in your Charges Schedule

(a) The additional monthly subscription Charge applicable to Europe Voice Extra is an additional Charge and applies per Connection in addition to the monthly subscription Charge applicable to the Connection to which Europe Voice Extra is added. The discounted minutes allowance in Table 4 applies per Connection. The discounted minutes allowance and the additional monthly subscription Charge apply on a pro-rata basis in the first month.

(b) Europe Voice Extra does not have to be applied to all Connections.

(c) Any discounted minutes allowance applicable to Europe Voice Extra which is unused will not roll over to the next month and will be lost on termination of Europe Voice Extra, the Connection, the Service or the Contract.

(d) The discounted minutes allowance can be used as follows, any:

incoming voice calls to a BT SIM Card when roaming in Europe - to which a Charge will not apply; and

calls from a BT SIM Card within Europe and back to the UK - to which a 50% discount will apply from the call pricing detailed in Part 6 of Section 10b of the BT Price List or as amended via a Charges Schedule provided by BT .

These calls will not decrement any inclusive minutes allowance applicable to:

BT Business Mobile Sharer,

BT Business Mobile SIM Only,

BT Business Mobile Solo, or

BT Business Mobile Flex.

(e) The Europe Voice Extra discounted minutes allowance is in addition to any other minutes allowance within the monthly subscription Charge applicable to the Connection. The discounted minutes allowance applicable to Europe Voice Extra will be decremented before the inclusive minutes allowance applicable to BT Business Mobile SIM Only, BT Business Mobile Solo, BT Business Mobile Sharer or BT Business Mobile Flex is. Where all discounted minutes allowance and inclusive minutes allowances are exhausted, usage will be charged in accordance with Part 6 of Section 10b of the BT Price List.

(f) Where the Europe Voice Extra is removed, data usage will be charged in accordance with Part 6 of Section 10b of the BT Price List or as amended via a Charges Schedule provided by BT.

(g) The following apply to Europe Voice Extra - 12 Month:

• (i) The Minimum Term applicable to the Europe Voice Extra - 12 Month is 12 months.
• (ii) Once Europe Voice Extra - 12 Month is added to a Connection any removal of Europe Voice Extra - 12 Month from that Connection during the Minimum Term will incur a Termination Charge equal to the outstanding additional monthly subscription Charge applicable to Europe Voice Extra - 12 Month due to the end of the Minimum Term. Where a Connection is terminated within its Minimum Term the additional monthly subscription Charge applicable to Europe Voice Extra - 12 Month will be included in any calculation of early Termination Charges.

(h) The following apply to Europe Voice Extra - 30 Day:

A Minimum Term is not applicable to Europe Voice Extra - 30 Day but the Customer will be required to give 30 days' notice to end Europe Voice Extra - 30 Day.

Table 5 - Roaming Data Extras - see notes 14 to 17

Table 4 - Roaming Data Extras