3. Charging Information |
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Call, Texts and Data charges
Calls, Texts and Data in the UK and Europe Zone
(a) in excess of any inclusive allowance; or
(b) which are not included in an inclusive allowance,
will be charged in accordance with Part 6 of Section 10b of the BT Price List.
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Note 2 - Monthly Subscription Charges and Associated Inclusive Allowances |
Table 1 |
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(a) Monthly Subscription Charges will be invoiced monthly in advance. |
(b) Monthly Subscription Charges incurred for periods of less than a month will be calculated on a pro-rata basis. |
(c) For each Inclusive Sharer Bundle there is a nominated Primary Connection. Secondary Connections are associated with each Primary Connection and the Inclusive Minutes and Inclusive Texts detailed in Table 1 are shared across the Primary and Secondary Connections. |
(d) If the Customer terminates a Primary Connection, the Customer must designate one of the Secondary Connections associated with the Primary Connection to become the Primary Connection and the Monthly Subscription Charge applicable to the Primary Connection will apply to that Secondary Connection from then on. If the Primary Connection was within its Minimum Term when terminated, the Termination Charges will be the outstanding Monthly Subscription Charge applicable to a Secondary Connection due to the end of the Minimum Term and not that applicable to the Primary Connection, provided that a Secondary Connection has been designated as the replacement Primary Connection. If the Customer fails to designate a Secondary Connection to replace the terminated Primary Connection, BT will designate one. |
The following are included in the Monthly Subscription Charge for BT Business Mobile Sharer: |
Inclusive Minutes Allowance |
(a) The Inclusive Minutes Allowance set out in Table 1 above, can be used as follows: (i) Voice Calls made within the UK to other UK mobile users
(ii) Voice calls made within the UK to UK fixed lines (01, 02, 03 and 07 numbers excluding Channel Islands and the Isle of Man),
(iii) Voice Calls made within the UK to fixed lines and mobile users in the Republic of Ireland (iv ) Voice Calls made within the UK to fixed lines and mobile users in the Europe Zone;
(v) Voice calls made from the Europe Zone to the UK or Europe Zone Mobiles
(vi) Voice calls made from the Europe Zone to UK fixed lines (01, 02, 03, and 07) or Europe Zone fixed lines
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(b) The following call types are excluded from the Inclusive Minutes Allowance set out in Table 1 above: (i) Voice calls to non-geographic numbers
(ii) Voice calls to directory enquiries
(iii) Voice calls to premium rate services
(iv) International direct dial calls-(Voice calls made in the UK to non UK and Europe Zone numbers)
(v) Voice calls made outside of the UK and Europe Zone
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(c) The Inclusive Minutes Allowance applies to the Primary Connection and its associated Secondary Connections and cannot be shared across other accounts and will apply on a pro-rata basis in the first month. |
(d) Any unused minutes from the Inclusive Minutes Allowance will not be carried forward to the following month. |
Inclusive Call Allowance |
(a) A 3000 minute Inclusive Call Allowance applies per Primary and Secondary Connection for voice calls. This applies in addition to the Inclusive Minutes in Table 1 and applies to the following: (i) Voice calls between Connections or from a Connection to another BT Mobile user in the UK (where both the caller and the recipient are using a SIM Card provided by BT; and
(ii) Calls to Voicemail. |
(b)These calls are at no extra cost. Once the Inclusive Call Allowance is exhausted, the following will apply: (i) Voice calls between Connections or from a Connection to another BT Mobile user in the UK (where both the caller and the recipient are using a SIM Card provided by BT) and calls to Voicemail retrievals will be charged in accordance with Part 6 of Section 10b of the BT Price List. |
(c) The Inclusive Call Allowance will apply on a pro-rata basis in the first month.
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(d) Any unused minutes from the Inclusive Call Allowance will not be carried forward to the following month. |
Inclusive Texts Allowance |
(a) The inclusive texts allowance set out in Table 1 above, can be used as follows;
(i) Text messages sent within the UK to other UK mobile users;
(ii)Text messages sent from the Europe Zone to the UK or Europe Zone mobile users.
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(b) The following are excluded from the inclusive text allowance set out in Table 1 above:
(i) Text messages sent within the UK to mobile networks outside of the UK and Europe Zone;
(ii) MMS;
(iii) text messages sent whilst outside of the UK or Europe Zone;
(iv) text messages to premium rate services. |
(c) The Inclusive Texts Allowance applies to the Primary Connection and its associated Secondary Connections and cannot be shared across other accounts and will apply on a pro-rata basis in the first month.
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(d) Any unused texts from the Inclusive Texts Allowance will not be carried forward to the following month.
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Unlimited BT Wi-fi |
Unlimited BT Wi-fi applies to all Connections (Primary and Secondary) for the Minimum Term of the Connection. |
(a) The unlimited BT Wi-fi is for use from a BT Wi-fi Site in the UK. |
(b) The unlimited BT Wi-fi will be provisioned in the form of a voucher which the Customer will receive by email to the contact email address provided by the Customer to BT. |
(c) The Customer can connect to BT Wi-fi hotspots via the BT Wi-fi application downloaded from the relevant app store supported by their device subject to the BT Wi-fi application being available for the Customer's device. The Customer will enter the credentials into the BT Wi-fi Login screen in their browser when they connect to a hotspot or by using the BT Access Manager when using the BT USB Modem Device. |
(d) Roaming using BT Wi-fi is not available with the Service. Roaming (which means using BT Wi-fi partner networks in the UK or abroad) may be obtained via a BT Wi-fi International Voucher which can be purchased at www.btwifi.com/buy. The vouchers are subject to the terms and conditions available at http://btwifi.com/terms-and-conditions/conditions-for-wifi-service.jsp |
BT Business Mobile Care |
BT Business Mobile Care applies to all Connections and includes: |
(a) Dedicated business support: Access to the BT Business Mobile customer service teams.
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(b) Replacement of Devices within warranty: the manufacturer's warranty on Devices is provided via BT - where a Device is faulty within the terms of the warranty. BT will replace this with an equivalent Device by the end of the next working day. BT may supply refurbished devices.
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(c) 90-day early upgrade: Customers may choose to upgrade their BT Business Mobile plan up to 90 days before the end of their Minimum Term, which may include a new Device depending on the plan chosen. Any outstanding Minimum Term remaining at the point of resign will be added to the Minimum Term applicable to the new plan. |
(d) Business voicemail: all Connections come with BT Business Mobile voicemail accounts. BT may de-active inactive voicemail accounts.
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(e) Out of the box: Access to help and resources to get started with BT Business Mobile, including Device set-up and transferring content from other devices.
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