3. Charging Information |
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Note 1- Call, Texts and Data charges |
Calls, texts, and data: in the UK and Europe Zone |
(a) in excess of any inclusive allowance; or |
(b) which are not included in an inclusive allowance, |
(c) which are not stated in Table 4 below |
will be charged in accordance with Part 6 of Section 10b of the BT Price List. |
Note 2 - Monthly Subscription Charges and Associated Inclusive Allowance Table 1
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Note 3 - Monthly Subscription Options and Charges Table 2
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Note 4 - Daily Roaming Allowances in Travel Zone Table 3
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Note 5 - Sharer Call Charges Table 4
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(a) Monthly subscription Charges will be invoiced monthly in advance. |
(b) Monthly subscription Charges incurred for periods of less than a month will be calculated on a pro-rata basis. |
(c) The inclusive minutes and inclusive texts detailed in Table 1 are shared across the subscriptionnumber optionsof inconnections Tableassociated with the subscription options in Table 2. |
(d) Data only subscriptions will be charged will not include any inclusive minutes or text allowance. |
(e) The Customer agrees that all standard subscriptions will be opted in to daily roaming in Europe and Travel Zone with BT Business Mobile Sharer providing subscriptions with the daily roaming allowances set out in Table 3. |
Please note,The Customer agreed that they will be opted out of the followingmonthly applies?50 todata sharerspend subscriptionlimit optionsand associatedas setalerts for data used outsideout inthe TableUK. 2 above: (i) The Customer agrees that they will be opted out of the monthly spend limit for data in our Europe Zone as the Customer will be using a daily allowance. In addition, the Customer agrees that they will be opted out of the regulated Eurozone roaming rates.(ii) The Customer agrees that they will be opted out of the 50 euro rest of the world monthly spend data cap and associated notifications whilst in the Travel Zone. |
The Customer can opt out of the daily roaming Charges with BT Business Mobile Sharer at any time and will revert back to standard regulated Eurozone roaming rates whilst in the Europe Zone and the 50 euro rest of the world monthly spend data cap and associated notifications whilst in the Travel Zone will apply. |
The following are included in the monthly subscription chargeCharge for BT Business Mobile Sharer: |
Note 6 - Inclusive Minutes Allowance (a) The inclusive minutes allowance set out in table 1 above, can be used as follows: (i) Voice calls made within the UK to other UK mobile users (ii) Voice calls made within the UK to UK fixed lines (01, 02, 03 and 07 numbers excluding Channel Islands and the Isle of Man), (iii) Voice calls made from the Europe Zone to the UK or Europe Zone Mobiles (iv) Voice calls made from the Europe Zone to UK fixed -lines (01,02,03,and 07) or Europe Zone fixed lines |
(b) The following call types are excluded from the inclusive minutes allowance set out in Table 1 above: (i) CallsVoice calls to non-geographic numbers (ii) CallsVoice calls to directory enquiries (iii) CallsVoice calls to premium rate services (iv) International direct dial calls-(Voice calls made in the UK to non UK numbers) (v) InternationalVoice roaming calls made outside the UK and Europe Zone (vi) callsCalls to voicemail (vii) CallsVoice calls to BT Mobile , BT One Phone and EE mobile users |
(c) The inclusive minutes allowance applies to the subscription and cannot be shared across other accounts. |
(d(c) Any unused minutes from the inclusive minutes allowance will not be carried forward to the following month. |
Note 7 - Inclusive Texts Allowance (a) The inclusive texts allowance set out in Table 1 above, canmay be used for: texts to any UK mobile networks but excludes: (i) textsText messagesto networkssent outsidewithin of the UK to other UK mobile users; (ii)Text) MMS;messages sent from the Europe Zone to UK or Europe Zone mobile users. (iii) texts sent whilst outside of the UK; or(iv) texts to premium rate service. |
(b) The inclusivefollowing textsare allowanceexcluded appliesfrom tothe subscriptioninclusive andtext cannotallowance beset sharedout acrossin otherTable accounts.1 above: (i) text messages sent within the UK to mobile networks outside the UK and Europe Zone; (ii) MMS; (iii) text messages sent whilst outside the UK or Europe Zone; (iv) text messages to premium rate services. |
(c) Any unused texts from the inclusive text allowance will not be carried forward to the following month. |
Note 8 - Daily Roaming AllowancesAllowance in Travel Zone Daily roamingRoaming allowances per Connection per day are as set out in Table 3 above. (a) The inclusive calls allowance set out in Table 43 above, can be used as follows: (i) Voice calls toreceived UKwhile mobileRoaming users and UK landlines (01, 02, 03 and 07 numbers excludingin Channel Islands and the Travel IsleZone ofcountries Man); (ii) Voicecalls receivedcalls whilemade roamingfrom withinin Europethe or Travel Zone countriesto UK and Travel zone mobile users and fixed lines; (iii) Voice calls to mobile users and landlines within the Europe or Travel Zone |
(b) The following call types are excluded from the inclusive minutes allowance set out in Table 43 above:
(i) CallsVoice calls made to countries outside the UK, Europe or Travel Zone and Travel Zone
(ii) Calls made while roamingRoaming outside the UK, Europe or Travel Zone and Travel Zone |
(c) The inclusive text allowance set out in Table 43 above, can be used as follows:
(i) Text messages sent from within the UK to UK mobile users (07 numbers excluding Channel Islands and the Isle of Man); (ii) Text messages receivedsent whilefrom roamingwithin inthe Europe or Travel zoneZone countriesto UK and Travel Zone mobile users. (iii) Text messages sent to mobile users within the Europe or Travel Zone |
(d) The following call types are excluded from the inclusive text allowance set out in Table 43 above:
(i)Text) Text messagesmessage tosent mobilewhile usersRoaming outside the Europe or Travel Zone
; (ii) Text messages sent while roaming outside the Europe or Travel ZoneMMS. |
(e) The Inclusiveinclusive data allowance set out in Table 43 above, canmay be used asfor follows:
(i) Data usage while roaming in Europe or Travel Zone countries; |
(f) The following call types are excluded from the inclusive textdata allowance set out in Table 43 above:
(i) Data usage while roamingRoaming outside the Europe or Travel Zone . |
(g) The daily Charge will be as set out in Table 2 above, under the heading ?Daily Roaming Charge in Europe and Daily Roaming Charge in Travel Zone? and will be applied in addition to the monthly subscription Charge applicable to the Connection. |
(h) The daily Charge will only be incurred by the Customer when the daily roamingRoaming allowance is activated as a result of the Customer roamingRoaming to a qualifying country and using a BT SIM Card. |
(i) The daily Charge will apply up to midnight local time regardless of when the daily roamingRoaming allowance is activated during a day. |
(j) UnusedAny allowancesunused in a daily roamingRoaming allowance will not be carried over from one day to the next -month. and will be lost on termination of the Connection, the Service or the Contract. |
(k) BT will not provide a credit to the Customer for any unused allowances. |
(l) The roamer daily extraRoaming allowance is in addition to any other allowances within the Customer?s BT Business Mobile Sharer inclusive allowances and usage of the daily roamingRoaming allowance will not decrement any allowances within the Customer?s BT Business Mobile Sharer inclusive allowances. |
(m) Any usage in excess of the daily roamingRoaming allowance will be charged for in accordance with Section10b Part 6 of the BT Price List. |
(n) Daily roaming allowances cannot be shared across Connections |
The list of countries includedinclude in the Europe and Travel Zone andare Travellist Zonein areTable listed6 in Table 6 and 7 below. Europe and Travel Zone and Travel Zones Countries Table 6 Europe Zone
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Andorra | Greece | Monaco | Australia |
Austria | Guadaloupe | Netherlands | Canada |
Azores (part of Portugal) | Guernsey | Norway | New Zealand |
Belgium | Hungary | Poland | Singapore |
Bulgaria | Iceland | Portugal | USA |
Canary Islands | Ireland | Reunion Islands | |
Ceuta/Melilla (part of Spain) | Isle of Man | Romania | |
Croatia | Italy | Saint Bathelemy | |
Cyprus | Jersey | Saint Martin | |
Czech Republic | Latvia | San Marino | |
Denmark | Liechtenstein | Slovakia | |
Estonia | Lithuania | Slovenia | |
Finland | Luxembourg | Spain | |
France | Madeira | Sweden | |
French Guyana | Malta | Switzerland | |
Germany | Martinique | Vatican City | |
Gibraltar | | | |
Table 7
Travel Zone Countries
Note 9 - Unlimited BT Wi-fi (a)Unlimited UnlimitedBT BTWi-fi Wi-fiapplies appliesto toall allConnections Connectionsfor forthe Minimum Term of the Minimum Term of the Connection. (a(b) The unlimited BT Wi-fi is for use from a BT Wi-fi Site in the UK. |
(b(c) The unlimited BT Wi-fi will be provisioned in the form of a voucher which the Customer will receive by email to the contact email address provided by the Customer to BT. |
(c(d) The Customer can connect to BT Wi-fi hotspots via the BT Wi-fi application downloaded from the relevant app store supported by their Device subject to the BT Wi-fi application being available for the Customer's Device. The Customer canwill enter the credentials into the BT Wi-fi Login screen in their browser when they connect to a hotspot. |
(d(e) Roaming using BT Wi-fi is not available with the Service. Roaming (which means using BT Wi-fi partner networks in the UK or abroad) canmay be obtained via a BT Wi-fi international voucher which can be purchased at www.btwifi.com/buy. The vouchers are subject to the terms and conditions available at http://www.btwifi.com/terms-and-conditions/conditions-for-wifi-service.jsp.
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Note 10 - Extra Speed 4G (a)Extra Extraspeed speed4G is4G freeapplies of charge to BTall BusinessConnections Mobilefor Sharerthe customersMinimum . TermsTerm applyof andthe can be found at Section b, Part , Subpart of the BT Price ListConnection. Extra
(b) Withspeed extra4G appliesspeed to4G, all Connections for the Minimummaximum Termspeed ofavailable throughthe Connection.the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G. The speeds the Customer will receive will be lower, and depend on factors such as the number of users, distance from the mast and the type of 4G handset used.
With(c) extraCoverage speedmay 4G,be thechecked maximumbefore speedordering available through the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G. The speeds the Customer will receive will be lower, and depend on things like the number of users, distance from the mast and the type of 4G handset the Customer has.
www.bt.com/coveragechecker. You can check coverage in your area before ordering at www.bt.com/coveragechecker |
Note 11 - BT Business Mobile Care BT Business Mobile Care applies to all Connections and includes: |
(a) Dedicated business support: Access to the BT Business Mobile customer service teams. |
(b) WithinReplacement of warranty replacement of Devices: withinthe manufacturer's warranty: theon manufacturer'Devices is provided via BT - where a Device is faulty within the terms of the warranty, BT will replace thiss withwarranty anon equivalentDevices isDevice byprovided thevia end of the next working day. BT. Where reservesa the right to supply Refurbished Devices.Device is faulty within the terms of the warranty, BT will replace the Device with an equivalent Device by the end of the next working day. BT may supply Refurbished Devices. |
(c) 90-day early upgrade: Customers canmay choose to upgrade their BT Business Mobile plan up to 90 days before the end of their Minimum Term, which may include a new Device dependentdepending uponon the plan chosen. Any outstanding Minimum Term remaining at the point of resign will be added to the Minimum Term applicable to the new plan. |
(d) Business voicemail: all Connections come with BT Business Mobile voicemail accounts. BT reservesmay the right to de-active inactive voicemail accounts. |
(e) Out of the box: Access to help and resources to get started with BT Business Mobile, including Device set-up and transferring content from other devices |