BT Price List

Section 39:Inland Operator Calls

Part 7:Special Assistance Operator Call Charges

Subpart 1:Special Assistance Operator Assisted Calls

Customers that require special assistance may use a BT Operator to connect calls to many destinations. Operator Controlled call charges for such customers are different to those calls made via the 100 Operator Service.

There is no charge for making a call to the 198 Special Assistance Operator. Charges only apply when the services described in this Section are requested.

Customers who connect to Directory Enquiries (DQ) via the 198 Special Assistance Operator will be charged as though they had made the call direct to DQ.

Charges for calls made through the Special Assistance Operator service generally have two parts: an Operator Service Charge, which is a fixed amount for each call, and a Call Charge based on the type of call, when it is made and how long it lasts.

This part describes the Call Charges. The Operator Service Charges are covered in the other parts of this Section.

The charges below apply to calls from BT lines to numbers in the UK, Northern Ireland to the Republic of Ireland, the Channel Islands and the Isle of Man. Calls can only be made to the services shown in this section, and not to all the services available for directly-dialled calls.

Operator Connected Calls from the UK,(except Northern Ireland), to the Republic of Ireland are shown in Section 40 of the BT Price List.

Operator Connected Payphone Calls from Northern Ireland to Mobile Telephones registered in the Republic of Ireland are shown in Section 40: of the BT Price List.

Calls that are onward connected by the Operator on behalf of the 195 (Blind and Disabled) service will be charged as if the call was to the 198 Special Assistance Operator.

Pricing Information

Special Assistance -Operator Local and National Calls From Ordinary Lines

See General Notes sub-part 4 for details of the applicable Call Set-up Fee and for information on call duration rounding.
Local and national calls are defined in Section 2 Part.1
Price are shown in Section 2Part 1Sub Part 1

Special Assistance - Operator Calls to the Republic of Ireland From Northern Ireland, Channel Islands and Isle of Man From Ordinary Lines

Calls from Northern Ireland to fixed telephones in the Republic of Ireland will be charged at the appropriate Inland rate. Calls from Northern Ireland to mobile telephones registered in the Republic of Ireland will be charged at the same rate as calls from the rest of the United Kingdom to mobile telephones registered in the Republic of Ireland. Calls to the Channel Islands and Isle of Man are charged at National rate.
See General Notes sub-part 4 for details of the applicable Call Set-up Fee and for information on call duration rounding.

Special Assistance - Operator Calls to Other Services From Ordinary Lines

See General Notes sub-part 4 for details of the applicable Call Set-up Fee and for information on call duration rounding.
Prices are shown in Section 2 Part 1Sub Part 1

Special Assistance - Operator Local and National Calls From Payphones

Charges are for each 176.25 seconds or part of 176.25 seconds. The minimum charge is for 176.25 seconds. Local and national calls are defined in Section 2 Part. 1 The amount inclusive of VAT is the amount of money that will be inserted at a BT Public Payphone. VAT exclusive prices will be used to calculate the charges for:

a)calls made via the operator from rented payphone lines

b)reverse charge calls from public or rented payphone lines

TYPE OF CALL	Charge in pence for each 176.25 seconds or part
	daytime Mon-Fri 7am-7pm		evenings & night-time Mon-Fri before 7am & after 7pm		weekend All Day Sat & Sun
	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
local (including Local NTS 0845)	25.000	30	25.000	30	25.000	30
national calls	41.667	50	41.667	50	41.667	50

Calls to Republic of Ireland From Northern Ireland, Channel Islands and Isle of Man From Payphones

Calls from Northern Ireland to the Republic of Ireland are charged as local or national calls. Calls to the Channel Islands or Isle of Man are charged at National Rates.

Special Assistance Calls to Other Services From Payphones

Charges are for each 176.25 seconds period or part of 176.25 seconds. The minimum charge is for 176.25 seconds. The amount inclusive of VAT is the amount of money that will be inserted at a BT Public Payphone. VAT exclusive prices will be used to calculate the charges for calls made via the operator from rented payphone lines.

TYPE OF CALL	Charge in pence for each 176.25 seconds or part
	daytime Mon-Fri 7am-7pm		evenings & night-time Mon-Fri before 7am & after 7pm		weekend All Day Sat & Sun
	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
c-Calls to Message Services and Personal Numbering Services	41.667	50	41.667	50	41.667	50
d-Calls to Personal Numbering Services	91.667	110	50.000	60	50.000	60
f-Calls to Personal Numbering Services and Mobile telephones	158.333	190	100.000	120	50.000	60
fm1-Calls to Mobile telephones	158.333	190	100.000	120	50.000	60
fm2-Calls to Mobile telephones	158.333	190	100.000	120	50.000	60
fm3-Calls to Mobile telephones	158.333	190	100.000	120	50.000	60
fm4-Calls to Mobile telephones	158.333	190	100.000	120	50.000	60
fm5-Calls to Mobile telephones	158.333	190	100.000	120	50.000	60
fm6-Calls to Mobile telephones	158.333	190	100.000	120	50.000	60
fm7-Calls to Mobile telephones	158.333	190	100.000	120	50.000	60
fm8-Calls to Mobile telephones	158.333	190	100.000	120	50.000	60
fm9-Calls to Mobile telephones	158.333	190	100.000	120	50.000	60
fm10-Calls to Mobile telephones	158.333	190	100.000	120	50.000	60
fm11-Calls to Mobile telephones	158.333	190	100.000	120	50.000	60
fm12-Calls to Mobile telephones	158.333	190	100.000	120	50.000	60
fm13-Calls to Mobile telephones	158.333	190	100.000	120	50.000	60
fm14-Calls to Mobile telephones	158.333	190	100.000	120	50.000	60
fm15-Calls to Mobile telephones	158.333	190	100.000	120	50.000	60
fm16-Calls to Mobile telephones	158.333	190	100.000	120	50.000	60
fw1 -Calls to WiFi Services	125.000	150	125.000	150	125.000	150
fw2-Calls to WiFi Services	125.000	150	125.000	150	125.000	150
fw3-Calls to WiFi Services	125.000	150	125.000	150	125.000	150
fw4-Calls to WiFi Services	125.000	150	125.000	150	125.000	150
fw5-Calls to WiFi Services	125.000	150	125.000	150	125.000	150
fw6-Calls to WiFi Services	125.000	150	125.000	150	125.000	150
fw7-Calls to WiFi Services	125.000	150	125.000	150	125.000	150
fw8-Calls to WiFi Services	125.000	150	125.000	150	125.000	150
fw9 - Calls to WiFi Services	125.000	150	125.000	150	125.000	150
fw10 - Calls to WiFi Services	125.000	150	125.000	150	125.000	150
fw11 - Calls to WiFi Services	125.000	150	125.000	150	125.000	150
g2-Calls to Internet Services	41.667	50	41.667	50	41.667	50
g4-Calls to Internet Services	41.667	50	41.667	50	41.667	50
g5-Calls to Internet Services	41.667	50	41.667	50	41.667	50
g6-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g7-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g8-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g9-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g10-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g11-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g12-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g13-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g14-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g15-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g16-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g17-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g18-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g19-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g20-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g21-Calls to New Voice Services	41.667	50	41.667	50	41.667	50
g22-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g23-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g26-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g27-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
g28-Calls not including Internet Services	41.667	50	41.667	50	41.667	50
i1-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i2-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i3-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i4-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i5-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i8-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i9-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i10-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i11-Calls to Internet Services	41.667	50	41.667	50	41.677	50
i12-Calls to Internet Services	41.667	50	41.677	50	41.677	50
i13-Calls to Internet Services	41.677	50	41.677	50	41.677	50
i14-Calls to Internet Services	41.677	50	41.677	50	41.677	50
i15-Calls to Internet Services	41.677	50	41.677	50	41.677	50
i16-Calls to Internet Services	41.677	50	41.677	50	41.677	50
i17-Calls to Internet Services	41.677	50	41.677	50	41.677	50
i18-Calls to Internet Services	41.677	50	41.677	50	41.677	50
i19-Calls to Internet Services	41.677	50	41.677	50	41.677	50
i20-Calls to Internet Services	41.677	50	41.677	50	41.677	50
i21-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i22-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i23-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i24-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i25-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i26-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i27-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i30-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i31-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i32-Calls to Internet Services	41.667	50	41.667	50	41.667	50
i33-Calls to Internet Services	41.667	50	41.667	50	41.667	50
j-Calls to Personal Numbering Services	166.667	200	108.333	130	91.667	110
k-Calls to Personal Numbering Services	175.000	210	116.667	140	100.000	120
m-Calls to Premium Rate Services	191.667	230	125.000	150	125.000	150
n-Calls to Premium Rate Services and Information Services	108.333	130	108.333	130	108.333	130
pn1-Calls to Personal Numbering Services	158.333	190	100.000	120	50.000	60
pn2-Calls to Personal Numbering Services	250.000	300	250.000	300	250.000	300
pn3-Calls to Personal Numbering Services	250.000	300	250.000	300	250.000	300
pn4-Calls to Personal Numbering Services	125.000	150	125.000	150	125.000	150
pn5-Calls to Personal Numbering Services	125.000	150	125.000	150	125.000	150
pn6-Calls to Personal Numbering Services	125.000	150	125.000	150	125.000	150
pn8-Calls to Personal Numbering Services	125.000	150	125.000	150	125.000	150
pn9-Calls to Personal Numbering Services	125.000	150	125.000	150	125.000	150
pn10-Calls to Personal Numbering Services	250.000	300	250.000	300	250.000	300
pn11-Calls to Personal Numbering Services	250.000	300	250.000	300	250.000	300
pn12-Calls to Personal Numbering Services	250.000	300	250.000	300	250.000	300
pn13-Calls to Personal Numbering Services	250.000	300	250.000	300	250.000	300
pn14-Calls to Personal Numbering Services	250.000	300	250.000	300	250.000	300
pn15-Calls to Personal Numbering Services	250.000	300	250.000	300	250.000	300
pn16-Calls to Personal Numbering Services	250.000	300	250.000	300	250.000	300
pn17-Calls to Personal Numbering Services	250.000	300	250.000	300	250.000	300
pn18-Calls to Personal Numbering Services	250.000	300	250.000	300	250.000	300
pn19-Calls to Personal Numbering Services	250.000	300	250.000	300	250.000	300
pn20-Calls to Personal Numbering Services	250.000	300	250.000	300	250.000	300
pn21-Calls to Personal Numbering Services	250.000	300	250.000	300	250.000	300
pn22-Calls to Personal Numbering Services	125.000	150	125.000	150	125.000	150
No Fee Calls	Free to Caller

Conditions

BT's Terms & Conditions for Business Service or BT's terms and conditions for residential service as appropriate apply.

Additional Information

NB: It is not permitted for the Operator to onward connect calls to Premium Rate Services.
The call charge is rounded up to a whole penny. The timed duration of a call includes the time element for setting up and disconnecting the call on the BT network.
To identify the specific number ranges appropriate to charge bands other than Local and National, please see Section 2 Part 1

Home

Notifications by Date

Notifications by Section

Section 39:Inland Operator Calls

Part 7:Special Assistance Operator Call Charges

Subpart 1:Special Assistance Operator Assisted Calls

Pricing Information

Special Assistance -Operator Local and National Calls From Ordinary Lines

Special Assistance - Operator Calls to the Republic of Ireland From Northern Ireland, Channel Islands and Isle of Man From Ordinary Lines

Special Assistance - Operator Calls to Other Services From Ordinary Lines

Special Assistance - Operator Local and National Calls From Payphones

Calls to Republic of Ireland From Northern Ireland, Channel Islands and Isle of Man From Payphones

Special Assistance Calls to Other Services From Payphones

Conditions

Additional Information