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Section 55:Personal (Residential) Customer Options

Part 15:BT Broadband Talk - Not available for new supply from January 2011


Subpart 1:BT Broadband Talk

BT Broadband Talk Pricing Information

BT Broadband Talk - makes use of customers existing Broadband connection to route calls.

  • i) BT Broadband Talk fees are as follows:

Monthly Payments



Monthly Payments

Exc VAT

Inc VAT

£(pm)

£(pm)

BT Broadband Talk - Evening and Weekend Plan - Non BT Broadband Supplier

2.58

3.10

BT Broadband Talk - Evening and Weekend - At no extra cost for BT Total Broadband Customers*

0.00

0.00

BT Broadband Talk - Anytime Plan - Non BT Broadband Supplier

6.83

8.20

BT Broadband Talk - Anytime Plan - With BT Total Broadband

5.16

6.20

BT Broadband Talk Multi-line - per line

0.91

1.10

* Existing customers with BT Broadband Talk - Evening and Weekend Plan (BT Broadband Talk - Evening and Weekend Plan with BT Total Broadband) from 1 July 2006.

BT Broadband Talk - Evening and Weekend Plan and Anytime Plan

Includes:

UK Calls (Local and National) as below

International Calls as below

Calling Features

Anytime Plan

The Anytime Plan is only available to those customers who choose to pay for chargeable calls in arrears. It is not available to those customers who choose to pay for these calls using the pre payment account.

Existing BT Broadband Talk Evening and Weekend Plan customers may upgrade to the Anytime Plan at no charge.

Customers who have a standalone Broadband Talk account and choose not to settle the bill by either Monthly Payment Plan or Direct debit, will incur a payment processing fee, which is detailed in Section 15Part 12sub part3. However, the fee will not be raised on BT Broadband Talk standalone accounts which were either set up prior to 1 May 2007 or where Broadband Talk is available free of charge with BT Total Broadband. The payment processing fee is levied by BT Payment Services Limited, a wholly owned subsidiary of British Telecommunications plc.

Calls

BT Broadband Talk calls (except international and the exceptions below) are charged the same as Unlimited Evening & Weekend Plan call charges for the Evening and Weekend Plan and Unlimited Anytime Plan call charges for the Anytime Plan, including BT Broadband Talk calls to other BT Broadband Talk numbers. BT Broadband Talk calls to non BT Broadband Talk 055 and 056 numbers will be charged as Unlimited Evening & Weekend Plan and Unlimited Anytime Plan call charges, as appropriate. Please see Parts 9 and 10 in this Section.

BT Broadband Talk customers with 055 and 056 numbers

Calls from Northern Ireland to the Republic of Ireland are charged as an International call, as per the rates in the International Calls table below.

BT Broadband Talk customers in Northern Ireland with Geographic numbers

Local and National calls from Northern Ireland to fixed lines in the Republic of Ireland are charged as a BT Broadband Talk UK Calls (Local and National), as per the rates in the calls tables below.

Calls from Northern Ireland to Republic of Ireland Mobiles are charged as an International Mobile call, as per the rates in the International Mobile Calls table below.

Calls to the speaking clock are free of charges, there is no facility fee for 3 Way calls and any Reminder calls are charged as a local call.

Calls to Local Number Translation Service (NTS) (0X45) numbers will be charged at the Unlimited Evening & Weekend Plan and Unlimited Anytime Plan local call rates shown in the relevant Tables 2(a) and 2 (b), i.e. not all these calls are eligible for the zero pence per minute charge (see Parts 9 and 10 within this Section).

Calls of any type for which there is no Calling Plan pence per minute rate specified will be charged at the standard rate (please see `Restrictions' later in this Part). Calls to the Channel Islands will be charged at rates shown in Table 1b of Unlimited Evening & Weekend Plan and Unlimited Anytime Plan (see Parts 9 and 10 within this Section).

See General Notes sub-part 4, for details of the applicable Call Set-up Fee.

Geographic Inland Direct Dialled PPM Prices (except calls terminating on Internet Service Providers)

BT Broadband Talk UK Calls (Local and National)

Evening and Weekend Plan

Calls originated from BT Broadband Talk.



Price in pence per minute

Daytime Mon-Fri 7am-7pm

Evenings & Night-time Mon-Fri before 7am & after 7pm

Weekend All Day Sat & Sun

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

pence

pence

pence

pence

pence

pence

UK Calls* - up to 1 hour

7.458

8.95

0.000

0.00

0.00

0.00

UK Calls* - thereafter

7.458

8.95

7.458

8.95

7.458

8.95

BT Broadband Talk 055 and 056 Numbers - up to 1 hour

7.458

8.95

0.00

0.00

0.00

0.00

BT Broadband Talk 055 and 056 - thereafter

7.458

8.95

7.458

8.95

7.458

8.95

* "UK" includes calls to 0870 numbers and to any number range charged at g21 rates and shown as 11 under Categorisation for Customer Options in Section 2:Part 11:

Calls to identified Internet Service Providers and Calling Card and Dial-through access numbers.



Price in pence per minute

Daytime Mon-Sun 7am - 7pm

Evenings & Night - time Mon-Sun before 7am & after 7pm

Exc VAT

Inc VAT

Exc VAT

Inc VAT

pence

pence

pence

pence

0845

1.702

2.042

0.425

0.51

0870

7.458

8.95

0.983

1.18

All other calls except International - As per Unlimited Evening & Weekend Plan.

Anytime Plan

Calls Originated from BT Broadband Talk



Price in pence per minute

Daytime Mon-Fri 7am-7pm

Evenings & Night-time Mon-Fri before 7am & after 7pm

Weekend All Day Sat & Sun

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

pence

pence

pence

pence

pence

pence

UK Calls* - up to 1 hour

0.00

0.00

0.00

0.00

0.00

0.00

UK Calls* - thereafter

7.458

8.95

7.458

8.95

7.458

8.95

BT Broadband Talk 055 and 056 Numbers - up to 1 hour

0.00

0.00

0.00

0.00

0.00

0.00

BT Broadband Talk 055 and 056 - thereafter

7.458

8.95

7.458

8.95

7.458

8.95

* "UK" includes calls to 0870 numbers and to any number range charged at g21 rates and shown as 11 under Categorisation for Customer Options in Section 2:Part 11:

Calls to identified Internet Service Providers and Calling Card and Dial-through access numbers.



Price in pence per minute

Daytime Mon-Sun 7am - 7pm

Evenings & Night-time Mon-Sun before 7am & after 7pm

Exc VAT

Inc VAT

Exc VAT

Inc VAT

pence

pence

pence

pence

0845

1.702

2.042

0.425

0.51

0870

7.458

8.95

0.983

1.18

All other calls except International - As per Unlimited Anytime Plan.

BT Broadband Talk International Calls - Fixed Line



Country

Price in pence per minute

Fixed

Exc VAT

Inc VAT

pence

pence

Antigua & Barbuda

9.250

11.100

Argentina

1.833

2.200

Australia (incl. Christmas Island and Cocos Island

1.325

1.590

Austria

1.325

1.590

Bangladesh

5.000

6.000

Barbados

7.416

8.900

Belgium

1.325

1.590

Bermuda

4.583

5.500

Canada

1.325

1.590

Chile

1.325

1.590

China

1.325

1.590

Croatia

2.250

2.700

Cyprus (excluding northern Cyprus)

2.250

2.700

Czech Republic

2.250

2.700

Denmark

1.325

1.590

France

1.325

1.590

Germany

1.325

1.590

Ghana

7.416

8.900

Greece

1.325

1.590

Grenada (inc Carriacou)

9.250

11.100

Hong Kong

1.325

1.590

Hungary

1.325

1.590

Iceland

1.833

2.200

India

5.000

6.000

Ireland (Republic)

1.325

1.590

Israel

1.325

1.590

Italy (inc Vatican City)

1.325

1.590

Jamaica

5.000

6.000

Japan

1.325

1.590

Kenya

9.250

11.100

Luxembourg

1.325

1.590

Malawi (The Republic of)

5.000

6.000

Mexico

6.000

7.200

Mozambique

9.250

11.100

Netherlands

1.325

1.590

New Zealand (inc Chatham Islands)

1.325

1.590

Nigeria

6.916

8.300

Norway

1.325

1.590

Pakistan

5.000

6.000

Poland

1.325

1.590

Portugal (including Madeira and the Azores)

1.325

1.590

Puerto Rico

1.325

1.590

Russia

2.666

3.200

Sierra Leone

9.250

11.100

Singapore

1.833

2.200

Slovenia

2.250

2.700

South Africa

2.250

2.700

Spain (includes the Balearic Islands and the Canary Islands)

1.325

1.590

St Lucia

7.416

8.900

Sweden

1.325

1.590

Switzerland

1.325

1.590

Taiwan

1.325

1.590

Trinidad & Tobago

5.000

6.000

Turkey (and northern Cyprus)

6.916

8.300

Uganda

9.250

11.100

USA

1.325

1.590

Zambia

2.250

2.700

Zimbabwe

4.583

5.500

BT Broadband Talk International Calls - Mobile and other Special and Higher Rate Services



Country

Price in pence per minute

Mobile and other Special and Higher Rate Services

Exc VAT

Inc VAT

pence

pence

Antigua & Barbuda

11.166

13.400

Argentina

10.583

12.700

Australia (incl. Christmas Island and Cocos Island

12.500

15.000

Austria

16.750

20.100

Bangladesh

8.333

10.000

Barbados

12.000

14.400

Belgium

16.166

19.400

Bermuda

6.416

7.700

Canada

1.325

1.590

Chile

13.000

15.600

China

1.325

1.590

Croatia

25.500

30.600

Cyprus (excluding northern Cyprus)

6.000

7.200

Czech Republic

25.500

30.600

Denmark

15.333

18.400

France

12.500

15.000

Germany

15.333

18.400

Ghana

10.166

12.200

Greece

14.333

17.200

Grenada (inc Carriacou)

12.000

14.400

Hong Kong

1.325

1.590

Hungary

13.416

16.100

Iceland

18.083

21.700

India

8.333

10.000

Ireland (Republic)

12.000

14.400

Israel

8.333

10.000

Italy (inc Vatican City)

19.000

22.800

Jamaica

13.916

16.700

Japan

9.250

11.100

Kenya

21.333

25.600

Luxembourg

14.833

17.800

Malawi (The Republic of)

5.000

6.000

Mexico

19.500

23.400

Mozambique

10.166

12.200

Netherlands

16.750

20.100

New Zealand (inc Chatham Islands)

19.000

22.800

Nigeria

6.916

8.300

Norway

13.000

15.600

Pakistan

8.333

10.000

Poland

15.333

18.400

Portugal (including Madeira and the Azores)

17.583

21.100

Puerto Rico

1.325

1.590

Russia

2.666

3.200

Sierra Leone

18.583

22.300

Singapore

1.833

2.200

Slovenia

25.500

30.600

South Africa

14.333

17.200

Spain (includes the Balearic Islands and the Canary Islands)

16.750

20.100

St Lucia

15.333

18.400

Sweden

18.083

21.700

Switzerland

22.750

27.300

Taiwan

6.000

7.200

Trinidad & Tobago

9.250

11.100

Turkey (and northern Cyprus)

13.000

15.600

Uganda

9.250

11.100

USA

1.325

1.590

Zambia

9.750

11.700

Zimbabwe

18.583

22.300

National Call PPM Prices to Channel Islands

See Table 1b of Unlimited Evening & Weekend Plan and Unlimited Anytime Plan, within Parts 9 and 10 of this Section

0845 Direct Dialled PPM Prices

See Table 2 (b) of Unlimited Evening & Weekend Plan and Unlimited Anytime Plan, within Parts 9 and 10 of this Section.

Fixed-Mobile Direct Dialled PPM Prices

See Table 6 of Unlimited Weekend Plan, within Part 8 of this Section.

International Direct Dialled (IDD) PPM Prices

IDD calls will be charged as stated in the tables above.

All other International Direct Dialled (IDD) calls are charged at Calling Plan rates specified within Part 8 of this Section.

VIDEO CALLS

Please see Notice for details of a special offer for Customers who make Videophone calls between 21 June 2006 and 31 January 2007 inclusive.



Price in pence per minute

24 hr

Exc VAT

Inc VAT

pence

pence

Video Call dialled from a Video phone 056 number to other Video phone 056 number

8.51

10.212

Video Call dialled from a Video phone 056 number to Broadband Talk Softphone 056 number

8.51

10.212

All Video calls, (geographical and non geographical) made from a Broadband Talk Account.

8.51

10.212

Further information relating to the Video service can be found in the BT Broadband Talk Softphone user guide at bt.com/btsoftphone/help.

Broadband Talk - Customer Premises Equipment (CPE)

BT Total Broadband Customers

For BT Total Broadband Customers see BT Total Broadband CPE in BT Exchange Lines - Section 1 Part

Customers whose Broadband is not supplied by BT

Telephone Adapter

For customers taking the Evening and Weekend Plan and/or the Anytime Plan, the Telephone Adapter will be provided at the charges set out below, the minimum period is 12 months.



CPE

Exc VAT

Inc VAT

£

£

BT Broadband Talk 220V Combined Broadband router and telephone adapter

25.53

30.64

BT Broadband Talk 220V Combined Broadband router and telephone adapter ordered online through BT.com

25.53

30.64

BT Broadband Talk 10V telephone adapter

25.53

30.64

BT Broadband Talk 10V telephone adapter ordered online through BT.com

25.53

30.64

The fees include VAT rounded up to the nearest penny.