Customers who take out telephone service are entitled to at least one free entry in The Phone Book and on the directory enquiry service: entitlement to additional free entries varies depending on the type of telephone service.

We recognise that our customers have varying requirements for privacy and contactability and so we offer three levels of directory entry:

• Full Directory Entry (DE) - which ensures their contact details are listed in all BT's directory products and services
• Directory Enquiries Only (DQR) - which removes their details from printed directories but retains them on Directory Enquiry services. This option prevents disclosure of the customer's address.
• Ex-Directory (XD) - which removes their details from published directories and prevents their number being divulged through directory enquiry services.

BT is required to make its directory data available to other directory service providers and to include their data in its own products and services. The uses to which this data can be put are strictly controlled.

All customers are entitled to choose the status of their listing according to the three options listed above.

Every customer is entitled to one free directory entry. Additional charges may apply for more entries. These are independent of entry type. The charges for additional entries are listed in this Part.

All BT customers are eligible for this facility. Non-BT customers should consult their telephone service provider.

All customers receive one directory entry in ordinary type as part of their BT line rental. Customers paying business line rental tariff may also include a 3 word business description in their entry.

Bold/Superbold type, cross references and additional entries are chargeable in addition at the rates shown below.

If BT accepts the customer's application for a special/additional entry, the following conditions apply:

i. The entry will appear in the next issue of the telephone directory.

ii. Rental for the entry is payable on the first day of the month of its publication.

iii. Either BT or the customer may at any time give to the other written notice to withdraw the entry.

Rental for the entry ceases to be payable on the first day of the month of the next issue's publication.

iv. Where BT Retail enters the required directory information onto the directory database, OSIS DMS, then charges will be billed on a quarterly basis as indicated above. However, where a Communications Provider makes the directory entries onto OSIS DMS themselves, then the charge for each SPBE will be billed annually.

If the customer cancels the entry or ceases the exchange line to which the special entry applies, he/she may be liable for charges until this time, up to a maximum of six quarterly rental payments.

BT's Phone Books are published on a 12-month cycle.

All cross references will be charged at the same rate as a single directory entry of the same generic type. E.G. An out of area cross reference, for a single phone book, in bold type would be charged at £92.97 per quarter.

A copy of the Phone Book for your local area is supplied free except to In Contact Plus customers.

Prices for additional books and other publications are shown below. VAT is not chargeable on printed directories. The prices below are for individual books and include postage and packing. Overnight delivery can be arranged at a premium.

To order the above publications, please use the Order Form at the back of your Phone Book, contact Product Delivery on 0800-833400.

The Phone Disc product is a CD-ROM containing the A-Z listings to be found in all of BT's Phone Books. The products contain listings of BT's customers as well as those of other Communications Providers.

The product is available in three versions: Single User Version, for use on a standalone personal computer; Network Version, that is designed to be shared across a local area network; and the Intranet Version, that is designed for use on a Company's own Intranet Server. The Single User version license lasts for 12 months. (The disc will automatically cease functioning after a minimum of 12 months, and a maximum of 15 months after its issue). All versions are updated on a quarterly basis within each 12-month period. The product also entitles a customer to use BT's Online Directory Enquiries for non-personal use. This service can be found at www.thephonebook.bt.com. The search credits provided cannot be transferred between the Phone Disc and The Phone Book website.