Hosted IP Telephony - Nortel is a service that provides Centrex and IP Trunk services to businesses and government organisations over a combination of suitable IP based WANs and LANs. It should be noted that the WAN/LAN infrastructure does not form part of the Hosted IPT - Nortel service offering and must be purchased separately, see other sections of the BT Price List for information.

Customers can opt to deploy Hosted IPT - Nortel services in conjunction with either existing or new Featurenet services (See Section 21:Part 1:for details) to realise a single dual technology (TDM/IP) voice network.

The key product elements are:

Hosted IPT - Nortel Centrex

Hosted IPT - Nortel Centrex service provides access to a host of advanced PBX style features from a desktop IP instrument without the need for the provision of a PBX. The service is rented on a per user basis and can be enhanced by a range of network and user features. Call traffic between the customer's sites is routed over the customer's IP data network. The service also provides PSTN breakout.

Hosted IPT - Nortel IP Trunks (DPNSSDPNSS or SIP)

A VPN service which allows existing suitably configured PBXs to continue to handle on-site calls, while traffic between the customer's sites is routed over the customer's IP data network. Signalling converters may be required depending on PBX type and configuration. The service can also offer inbound direct dialling in (DDI) facilities and PSTN breakout.

Rental charges are billed quarterly in advance, call charges are billed monthly or quarterly in arrears.

Hosted IPT - Nortel service is only available where a customer orders a minimum of 100 Centrex users.

Hosted IPT - Nortel Centrex

	Set-up Fee		Quarterly Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£ (pq)	£ (pq)
1 Year Minimum Period
HIPT-N Centrex Standard User	30.00	34.50	27.50	31.63
HIPT-N Centrex ACD User	30.00	34.50	112.48	129.35
HIPT-N Centrex ACD Supervisor	30.00	34.50	129.47	148.90
3 Year Minimum Period
HIPT-N Centrex Standard User	0.00	0.00	26.13	30.05
HIPT-N Centrex ACD User	0.00	0.00	111.11	127.77
HIPT-N Centrex ACD Supervisor	0.00	0.00	128.10	147.31
5 Year Minimum Period
HIPT-N Centrex Standard User	0.00	0.00	24.75	28.47
HIPT-N Centrex ACD User	0.00	0.00	109.73	126.18
HIPT-N Centrex ACD Supervisor	0.00	0.00	126.72	145.72

Hosted IPT - Nortel Trunks (DPNSS or SIP)

	Set-up Fee		Quarterly Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£ (pq)	£ (pq)
1 Year Minimum Period
HIPT-N Trunk (per channel)	[Price]	[Price]	[Price]	[Price]
HIPT-N IP Trunks (per channel)	60.00	69.00	55.00	63.25
3 Year Minimum Period
HIPT-N Trunk (per channel)	[Price]	[Price]	[Price]	[Price]
HIPT-N IP Trunks (per channel)	0.00	0.00	52.25	60.09
5 Year Minimum Period
HIPT-N Trunk (per channel)	[Price]	[Price]	[Price]	[Price]
HIPT-N IP Trunks (per channel)	0.00	0.00	49.50	56.93

Hosted IPT - Nortel Trunk DDI

		Quarterly Rental
		Exc VAT	Inc VAT
		£ (pq)	£ (pq)
DDI Numbers (per block of 10 numbers)		7.05	8.10

Hosted IPT - Nortel Call Management Facilities

	Set-up Fee		Quarterly Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£ (pq)	£ (pq)
Uniform Call Distribution (Per concurrent login per group)	70.00	80.50	N/A	N/A
ACD Group	60.00	69.00	113.30	130.29
ACD Queue Slot	30.00	34.50	22.66	26.05
ACD MIS Client	100.00	115.00	N/A	N/A

Hosted IPT - Nortel Voicemail

	Quarterly Rental
	Exc VAT	Inc VAT
	£ (pq)	£ (pq)
Basic Voicemail	7.50	8.63
Enhanced Voicemail	10.00	11.50

Hosted IPT - Nortel Moves & Changes

	Per Occasion Charge
	Exc VAT	Inc VAT
	£	£
Type A	15.00	17.25
Type B	25.00	28.75

Hosted IPT - Nortel Manager

	Set-up Fee
	Exc VAT	Inc VAT
	£	£
Per User Login	100.00	115.00

Hosted IPT - Nortel Call Charges

Call charge rates for calls terminating outside of the customers network are charged as per BT Premier Value Band A. (See Section 56Business Customer Options, Part 7BT Commitment - BT Customer Commitment) with the exception that all local and national calls will be charged at the g21 chargeband rate. OnNet calls between the customer's sites will be carried over the customer data network without charge.

Where customers have opted to deploy Hosted IPT - Nortel services in conjunction with Featurenet services to realise a single dual technology (TDM/IP) voice network, calls that originate from a customers Hosted IPT - Nortel site and terminate on a Featurenet site in the same customer network are to be considered OnNet and are carried without charge.

Hosted IPT - Nortel Call Commitment

Hosted IPT - Nortel call commitments are assessed against a customer's quarterly call spend on any call type made via the customer's Hosted IPT - Nortel service. Any shortfall is charged in full to a single account. This single account can be nominated by the customer.

Porting of Telephone Numbers From Hosted IPT - Nortel

Only working telephone numbers can be transferred internally to BT services, or exported externally to other Communications Provider's services from Hosted IPT - Nortel, as Number Portability and Number Transfer can only be applied to working telephone numbers. Any spare telephone numbers in a number range managed as part of the customers Hosted IPT - Nortel service, must be allocated to the customer before porting takes place. Once transfer or porting is completed, any spare numbers in the managed range will be sterilised by Hosted IPT - Nortel and under no circumstances can these telephone numbers be subsequently allocated to the customer. Customers wishing to arrange for spare Hosted IPT - Nortel telephone numbers to be allocated to their Hosted IPT - Nortel service before porting, they can do so by ordering a suitable Hosted IPT - Nortel product.

Contract Variations

1. Once a Contract has been signed then cancellation or cessation of any of the services ordered may incur charges.

2. If the Contract or any part of the Service is cancelled at any time before BT provides the Service then the Customer will be liable to pay the full 1 Year Minimum Period Set-up Fees plus 1 Quarter's Rental Charges at the 1 Year Minimum Period rates. There will be a five day period following receipt of the signed Contract by the BT Hosted IPT – Nortel Technical Centre, during which cancellation may be made without incurring charges. When provision of a Service is placed on hold by the Customer during the provision cycle it can only be held for a maximum of 3 months. After this time the Service will be deemed to be cancelled and any appropriate charges as detailed above will be raised.

3. Once BT has provided the Service, then the Service is subject to the Minimum Term applicable to each Service element provided and full Rental Charges will be charged for that period.

4. If the Contract or any part of the Service, which has a Minimum Period of 3 years or greater, is terminated after the Service has been provided, then the charges quoted in paragraph 3 above will apply and in addition, 25% of the remaining quarterly Rental Charges due between the date of termination or the end of the Minimum Term, (whichever is later), and the end of the Minimum Period will be charged.

5. For each customer network, provided that during each year of the Minimum Period a customer does not cease more than 10% of their Hosted IPT Centrex Users and Trunks in service at the beginning of that year, then paragraph 4 will not apply to those services. However, such Services will still be subject to the applicable Minimum Term.

6. The charges specified in paragraph 5 will not apply to conversion of Hosted IPT Trunk services to Hosted IPT Centrex services provided that:

i. Applicable Set-up Fees are paid.

ii.The new Service will run for the same Minimum Period as the converted service with the proviso that the new service will start a new applicable Minimum Term.

Minimum Period & Discount Options

Hosted IPT - Nortel Minimum Periods are available for 1, 3 and 5 years.

Minimum Periods

Once a Minimum Period expires, the Service will continue at the prices stated below:

	Set-up Fee		Quarterly Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£ (pq)	£ (pq)
HIPT-N Centrex Standard User	20.00	23.00	33.00	37.95
HIPT-N Centrex ACD User	30.00	34.50	115.50	132.82
HIPT-N Centrex ACD Supervisor	30.00	34.50	132.00	151.81
HIPT-N Trunk (per channel)	[Price]	[Price]	[Price]	[Price]
HIPT-N IP Trunks (per channel)	60.00	69.00	66.00	75.90

In addition all other products will revert to the standard published prices stated elsewhere in this part.

If the Contract or any part of the Service is cancelled after expiry of the Minimum Period, termination charges will not apply provided 28 days written notice is given to BT.

A Customer may apply for a new Minimum Period at any time provided that the new Minimum Period is for a period at least equal to the unexpired portion of any existing Minimum Period. Any revised prices as a consequence of the new Minimum Period will take effect from the start of the Customer's next billing quarter, providing that this is at least 2 weeks before the next quarterly invoice.

Minimum Terms of Service

Products with a 30 day Minimum Term only require 7 days written notification to BT when being ceased as opposed to 28 days written notice to BT for products being ceased with a 12 month Minimum Term.