The Minimum Period is 24 months. At the end of the Minimum Period the Contract will continue until terminated by the Customer or BT in accordance with the Contract for BT Business Complete.

Upon expiry of the Minimum Period

(a) The charges and options applicable to BT Business Complete will cease to apply and the charges will revert to those set out in the Standard Contract(s);

(b) the Committed Spend will cease to apply; and

(c) no further Minimum Period will apply.

The BT Business Complete Contract may be ended by either party on 28 days written notice to the other.

Capped Calls

Capped Calls are subject to the following additional terms and conditions:

1. Where Capped Calls has been selected this will be applied to all Lines in the Inventory including any Additional Lines.

2. Call duration is rounded up to the next minute and call charges are rounded up to the next penny.

3. The cap applies to Calls up to 60 minutes. Minutes in excess of the 60 minutes will be charged at the rates detailed in the table set out above.

4. Spend on Capped Calls will be Contributory Spend.

Calls covered by the Capped Calls are charged at the rates set out in Tables A, B and C below. All other calls are charged at uncapped call rates as set out in the Uncapped Calls section below (Tables D to J).

Table A: Prices for Local and National Geographic Capped Calls

Also includes calls charged at g21 rate and shown as 11 under Categorisation for Customer Options in Section 2 Part 11

Table B: Prices for International Direct Dialled (IDD) Capped Calls

Table C: Prices for Calls to Mobiles (From a Fixed Line) ? Capped Calls (excludes ISDN 64Kbit/s data calls to mobile telephones)

All other calls to mobiles are charged at uncapped rates as set out in the Uncapped Calls section below.

Inclusive Minutes

1. BT Business Complete provides Inclusive Minutes. The Customer will receive the Inclusive Minutes on every Line (subject to paragraph 5 below).

2. The Inclusive Minutes are 500 inland minutes per calendar month per Line.

3. The Inclusive Minutes applies to the following call types:

Inland Calls which are defined as: 01, 02, 03, 05 (where charged at G21 rates), 0870, 0845 and calls from Northern Ireland to fixed destinations in the Republic of Ireland.

4. The Inclusive Minutes apply per Line. It cannot be transferred to another Line and any unused allowance cannot be carried forward to another month. At the beginning of each calendar month the minutes allowance for the Inclusive Minutes is reset. For Installations see the note below.

5. Installation - the Customer will receive the Inclusive Minutes on all Lines in the Installation. Where the Customer takes the Unlimited Calls Package, this must be taken on all Lines in the Installation.

6. Any Calls :

(a) In excess of the Inclusive Minutes (for Installations see the note below); or

(b) Which are not included within the Inclusive Minutes,

will be charged at the rates applicable to the Standard Contract.

7. It is the Customer's responsibility to monitor their usage against the Inclusive Minutes.

Note regarding Installations

For Installations, when measuring whether or not calls become chargeable under paragraph 6 above, BT will measure at Installation level which means that:

Each calendar month, BT will add together the Inclusive Minutes for Lines in the Installation ("Total Allowance") and the usage across all the Lines in the Installation ("Total Usage"). Where the Total Usage in that calendar month exceeds the Total Allowance in that calendar month, BT will commence charging as set out in paragraph 6 on all Lines in the Installation.

Intra Business Calls

Intra Business Calls is subject to the following additional terms and conditions and definitions:

1. CUG means the direct closed user group within which the Customer may make zero rated Calls for up to one hour duration between :

(a) Lines in the Inventory;

(b) Lines in the Inventory and a BT Mobile Device (from the 19th September 2011); and

(c) BT Mobile Devices from the 19th September 2011

2. All the Lines (including any Additional Lines) within the Inventory will be included in the CUG. All BT Mobile Devices which are included in the Inventory will be included in the CUG from the 19th September 2011.

3. Calls within the CUG will be zero rated for up to 60 minutes. Minutes in excess of 60 minutes will be charged as follows:

(a) In accordance with the pence per minutes charges applicable to Uncapped Calls set out below.

(b) Minutes in excess of 60 minutes will be rounded up to the nearest minute.

4. These Call charges are Contributory Spend.

5. Fair Use Policy - A Fair Use Policy applies to Intra Business Calls: The total of the Customer?s Calls under the Intra Business Calls must not exceed 75% of the Customer's total Call minutes in any calendar month under BT Business Complete.

If the Customer exceeds the parameters set out above BT may:

(a) Terminate the Intra Business Calls in which case BT will charge for all Intra Business Calls in accordance with the charges applicable to Uncapped Calls set out below, in which case these Call charges are Contributory Spend.

(b) Terminate the BT Business Complete Contract in which case BT will charge in accordance with the Standard Contracts.

Zero rated Calls made within the CUG are not included in BT?s assessment of the Customer's minutes usage for the purposes of the Unlimited Calls Package Fair Use Policy.

Uncapped Calls

The following table sets out the Calls that can be included in the Uncapped Calls and the pence per minute rates applicable to those Calls under BT Business Complete.

Spend on Uncapped Calls will be Contributory Spend.

Table D: Prices for Local and National Geographic Uncapped Calls

Table E: Prices for International Direct Dialled (IDD) Uncapped Calls

For a list of countries by IDD chargeband see Table J in Section 56 Part 20

Table F: Prices for Calls to Mobiles (From a Fixed Line) - Uncapped Calls

Table G: Prices for International ISDN 64k/Bits Data Calls

For a list of countries by IDD chargeband see Table K in Section 56 Part 20

Table H: Prices for International Direct Dialled (IDD) Calls to Mobile Telephones

Full details of the destinations and number ranges to which these charges apply are shown at Section 2 Part 17

For a list of countries by IDD chargeband see Table J in Section 56 Part 20

Calls to all other countries are charged at BT standard prices, see Basic International Call Charges in Section 2 Part 2

Table I - BT Text Prices

* each text message is limited to 160 characters. Where a request is made to send a text which exceeds 160 characters the message will be delivered as multiple messages each up to 160 characters in length. Each text will be charged at the rate appropriate to the destination telephone.

** Texts to premium rate services are not currently available.

Please see Section 2 Part 1 Sub-Part BT Text for further information relating to BT Text service.

Table J: Prices for calls to Number Translation Service (NTS) Numbers

0845 NTS numbers are those shown in Section 2 Part 13 of the BT Price List with a Categorisation for Customer Options of '3'.

Prices for Calls from Northern Ireland to the Republic of Ireland

Calls from Northern Ireland to fixed telephones in the Republic of Ireland will be charged at the appropriate Inland rate. Calls from Northern Ireland to mobile telephones registered in the Republic of Ireland will be charged at the same rate as calls from the rest of the United Kingdom to mobile telephones registered in the Republic of Ireland.

Unlimited Calls Package

*Notes:

The reduced Additional Monthly Subscription Charge is applied per Line and applies if the customer includes a Compatible Broadband Service (on published standard terms and conditions and charges) or a Compatible Mobile Service (from 19th September 2011) in the Inventory or both.

Where the Customer terminates the Compatible Broadband Service or a Compatible Mobile Service and as a result of this no Compatible Broadband Service or Compatible Mobile Service remains in the Inventory, the Additional Monthly Subscription Charge will revert to that stated above for Unlimited Calls Package where no Compatible Broadband Service or Compatible Mobile Service is included in the Inventory.

The Unlimited Calls Package is subject to the following additional terms and conditions and definitions:

1. The Additional Monthly Subscription means the charge payable each month per Line by the Customer in return for which the Customer will receive the Unlimited Calls Package, this charge is in addition to any line rental charges that apply to the Line.

2. The Additional Monthly Subscription is billed monthly/quarterly in advance and is in addition to any line rental charges applicable to the Line. Where the Unlimited Calls Package is applied part way through a month the Additional Monthly Subscription due for the first month is pro-rata of the full Additional Monthly Subscription.

3. The Additional Monthly Subscription is Contributory Spend.

4. Application of the Unlimited Calls Package - the Unlimited Calls Package can be applied to any Line other than on Installations, where if the Unlimited Calls Package is to be applied to a Line in an Installation, it will be applied to all Lines in the Installation (in which case the Additional Monthly Subscription will apply per Line in the Installation). The Unlimited Calls Package applies per Line; it cannot be transferred to another Line.

5. Additions and Deletions - the Customer can add the Unlimited Calls Package to Lines and remove the Unlimited Calls Package from Lines subject to the Installation rules.

6. The Unlimited Calls Package applies to the following Calls:

• Inland Calls which are defined as: 01, 02, 03, 05 (where charged at G21 rates), 0870, 0845 and Calls from Northern Ireland to fixed destinations in the Republic of Ireland;
• Fixed to UK mainland Mobile Calls (excludes calls to specialised numbers and other rates);
• Fixed to IDD fixed destination Calls subject to the exceptions listed below.

7. The following are excluded from the Unlimited Calls Package:

(a) The IDD fixed destinations as detailed in Section 56 Part 25 of this BT Price List

(b) Calls to IDD Mobiles, IDD PRS and ISDN 64k International data calls:

The rates for these Calls can be found in the BT Price List Entry Section as follows:

IDD Mobiles (see Table H above)

IDD PRS - Entry Section 2 Part 2

ISDN 64K International data calls (see Table G above)

8. Duration and call rounding is accordance with the General Notes - under Dialled Call Charges.

9. BT will charge for:

(a) The minutes in excess of 60 minutes for Calls on Lines that are included within the Unlimited Calls Package; and

(b) Calls that are not included within the Unlimited Calls Package,

at the relevant pence per minute rates applicable to Uncapped Calls set out above.

These Call charges will be Contributory Spend.

10. Fair Use Policy - a Fair Use Policy applies to the Unlimited Calls Package:

Where for any and each Line (for Installations see the note below), the Customer?s:

Inland and IDD Calls as stated in paragraph 7 above, exceed 5000 minutes per calendar month, or F2M minutes exceeds 500 minutes per calendar month, the Customer will be charged for any Calls in excess of the 5000 minutes and/or the 500 minutes from the next calendar day until the end of that calendar month as follows:

In accordance with the relevant pence per minutes rates applicable to Uncapped Calls set out above.

These Call charges will be Contributory Spend.

BT will monitor the Customer's usage of the Unlimited Calls Package and reserves the right to:

(i) Suspend the Unlimited Calls Package on the Inventory; or

(ii) Terminate the Contract.

Note regarding Installations:

For Installations, the Unlimited Calls Package is applied to all Lines in the Installation and the Additional Monthly Subscription is payable per Line. When measuring against the Fair Use Policy, BT will measure at Installation level which means that:

Each calendar month, BT will add together the allowance per Line and in the Installation ("Total Allowance") and the usage across all the Lines in the Installation ("Total Usage"). Where the Total Usage in that calendar month exceeds the Total Allowance in that calendar month, BT will commence charging as set out in paragraph 9 (a) and (b) on all Lines in the Installation.

The following spend will contribute towards the Committed Spend:

• Spend on Calls and rental charges for the Lines included in the Inventory less any discounts applied under BT Business Complete;
• Charges for the Compatible Broadband Services less any discounts applied under BT Business Complete and any call spend incurred on the Compatible Broadband Services.
• With effect from the 19th September 2011, spend on the Compatible Mobile Services as follows: call spend and Monthly Subscription Charges, including the reduced additional Monthly Subscription Charge for the Unlimited UK Voice Extra option less any discounts applied under BT Business Complete;
• Charges specifically stated in this Price List Entry to be Contributory Spend;
• The spend on Critical Care or Total Care where these apply;
• Termination charges applied to services that have been removed from the Inventory and terminated under the terms of the applicable Standard Contract, provided that the termination charge has been raised within the Minimum Period of the BT Business Complete Contract;
• Downgrade charges applicable to the Compatible Broadband Services;
• The Additional Monthly Subscription Charge for the Unlimited Calls Package less any discount applied under BT Business Complete;
• Spend on BT Business VoIP Services including Business Broadband Voice, BT Office Communicator and BT Hosted VoIP as follows - rental and call spend.

The following spend is not Contributory Spend:

International Direct Connect (IDC) call charges

One Off charges (including but not limited to those for Mobile Devices and connection charges)