Description

A payment processing fee applies where customers settle their BT bills using non-automated payment methods. Automated methods are defined as Direct Debit and Monthly Payment Plan. The payment processing fee is levied by BT Payment Services Limited, a wholly owned subsidiary of British Telecommunications plc

RESIDENTIAL CUSTOMERS

The payment processing fee is withdrawn from 1st December 2014 for residential customers.

Eligibility

The payment processing fee is applicable to residential customers with either:

Telephony, Broadband or Broadband Talk accounts.

Pricing Information

Residential Customers :

For bills not settled via Direct Debit or Monthly Payment Plan:

The payment processing fee is applied at the point of bill production if the Customer has not agreed to settle the bill by either Direct Debt or Monthly Payment Plan. The payment processing fee is applied in full and is not dependant on the length of the billing period.

The payment processing fee is applied once per account, irrespective of the number of products associated with that account. If the Customer chooses multiple billing accounts and wishes to pay by non-automated method, the payment processing fee will be raised on each account. Exceptionally if the Customer requests a single account but BT is unable to provide this, then a single payment processing fee will be raised.

The payment processing fee will not be applied more than once in a billing period.

Broadband Customers with standalone BT Yahoo! accounts prior to 1 May 2007 will not incur the payment processing fee.

The following bill types will not incur the payment processing fee: Usage only, Usage limit breached, Supplementary and Final bills.

Customers with the following Options will not incur the payment processing fee:

BT Basic

Bills with no rental or usage charges will not incur the payment processing fee

Separate Broadband Talk accounts will incur the payment processing fee. However, the fee will not be raised on BT Broadband Talk accounts which were either set up prior to 1 May 2007 or where Broadband Talk is available free of charge with BT Total Broadband.

Accounts with the following types of Lines will not incur the payment processing fee:

ISDN2

Private Payphone,

lines with inclusive terminal apparatus,

Temporary Service,

Non Served Premises lines; and

Alternatively routed lines.

Conditions

Service is provided under Conditions for BT Residential Telephony Services as appropriate.

BUSINESS CUSTOMERS

Unless otherwise advised by BT, the Customer will pay all charges by direct debit or monthly payment plan.

Unless otherwise advised by BT, payments made other than by direct debit or monthly payment plan will be collected by BT Payment Services Limited, a wholly owned subsidiary of BT. BT Payment Services Limited will levy a payment processing fee, as set out in the Price List. This fee will be deducted from any money received before any payment is allocated against the charges for the Service.

Eligibility

The payment processing fee is applicable to business customers receiving a bill for their business services, subject to exclusions below.

Pricing Information

For bills not settled via Direct Debit or Monthly Payment Plan:

The payment processing fee

(a) is applied at the point of bill production if the Customer has not agreed to settle the bill by either Direct Debit or Monthly Payment Plan,

(b) is applied in full per bill subject to the exclusions below

(c) is applied once per bill, irrespective of the number of products and services associated with that bill. If the Customer chooses multiple billing accounts with a bill per account, the payment processing fee bill will be raised on each bill

(d) will not be applied more than once to a bill in a billing period.

Exclusions:

The payment processing fee will not apply in the following situations:

- One-off, Supplementary, credit and final bills

- Stand-alone bills which cover BT Business Broadband (including Fibre), Private Services, Redcare service only

- Consolidated bills which include one or more of the following products or services in that bill: BT Business Broadband (including Fibre), Private Services, or Redcare services

- Bills for customers who are part of the Service Provider Group Business Unit

- Bills that have BT Business Total Broadband Advance or BT Business Total Broadband Advance support on them.

Note:

The Direct Debit and Monthly Plan discount will no longer receive this discount for bills raised on or after 20/01/2015.

Conditions

Conditions - the relevant standard terms and conditions for the products and services included in the bill apply - see www.bt.com/terms