ACharges chargeapply willfor bepaper raisedbills (business customers only), when a Business or Residential tariff customer requests a copy of a bill, or if they default on either a cheque or Direct Debit payment, except as detailed below.

These charges are applicable to all customers whose bills are not wholly provided by BT's specialised billing services.

Service is provided under BT's BT'terms and conditions for residential services Terms & Conditions for Business Service or BT's terms and conditions for residential service as appropriate.

The dishonoured cheque/Direct Debit charges arewill not leviedapply in cases of BT error, when the following:cheque foris eitherdishonoured mutilatedcheques, unsigned-, postBT datederror, stoppedcheque byis bankeither, countermandedmutilated, notunsigned payable to BT, unmatchedpost words/figuresdated, orstopped theby chequebank account has been closed. Similarly, forcountermanded defaulted Direct Debit payment, thenot chargepayable willto beBT waived if the payer is deceased, theunmatched instructionswords/figures haveor chequebeen cancelled, the account transferredhas andbeen closed. Forthe absence of Direct Debit instructions.payment, the payer is deceased, the instructions have been cancelled, the account transferred and the absence of Direct Debit instructions.

The charges for copy bills will not be levied in cases of BT error. Charges for copy bills are also waived for the following: an executor of a will, registered Chronically Sick & Disabled persons, registered blind or visually impaired customers, (large format print).