• i) BT Broadband Talk Softphone is software that facilitates initiation and management of communications from a PC for BT Broadband Talk Softphone Top Up customers and BT Broadband Talk customers registered since 30 January 2006 .
• ii) BT Broadband Talk Softphone Top Up customers and BT Broadband Talk customers registered since 30 January 2006, will not be charged a monthly or quarterly fixed fee for using BT Broadband Talk Softphone although certain optional features may be the subject of subscription charges.
• iii) Calls and services from BT Broadband Talk Softphone will be charged as Broadband Talk Packages (except Top Up service).
• iv) For customers on BT Broadband Talk Evening and Weekend Package, BT Broadband Talk Softphone allows unlimited geographic UK National and Local calls at evenings and weekends.
• v) For customers on BT Broadband Talk Anytime Package, BT Broadband Talk Softphone allows unlimited geographic UK National and Local calls during the day and at evenings and weekends.
• vi) Additional charges are made for all other calls and services.

• i) BT Broadband Talk Softphone will be available to all BT Broadband Talk Softphone Top Up customers and BT Broadband Talk customers registered since 30 January 2006 with the appropriate equipment and operating systems/software.
• ii) The Customer will need to install the software to use the service.
• iii) Charges to BT Broadband Talk Customers for BT Broadband Talk Softphone will be billed on the BT Broadband Talk customer's usual telephone bill.

For all Residential Special Offers see Special Notices at Notices 2007 and Notices 2008 for full details.

BT Broadband Talk Softphone fees are as follows:

Monthly Payments

Calls

BT Broadband Talk Softphone Top Up Service

BT Broadband Talk Softphone Top Up calls (except International and the exceptions below) are charged as Unlimited Weekend Plan call charges for the Top Up service, including BT Broadband Talk Softphone calls to other BT Broadband Talk numbers. BT Broadband Talk calls to non BT Broadband Talk 055 and 056 numbers will be charged as Unlimited Weekend Plan call charges, as appropriate Please see Part 12 of this Section.

Calls from Northern Ireland to the Republic of Ireland are charged as an International call, as per the rates in the International Calls table.

Calls to the speaking clock are free of charge, there is no facility fee for 3 Way calls and any Reminder calls are charged as a local call.

Service Number (084, 087, 09 and 118 numbers) Direct Dialled PPM Prices

Calls to service numbers starting 084, 087, 09 and 118 consist of an Access Charge from BT charged at [Price] 9.17p per minute Exc. VAT ( [Price] 11.0p per minute Inc. VAT), plus a service charge set by the company you call. See Section 2, Part 1 Sub Part 6 for details of service charge prices.

Calls of any type for which there is no Calling Plan pence per minute rate specified will be charged at the standard rate (please see "Restrictions" later in this Part).

Calls to the Channel Islands will be charged at rates shown in Table 1b of Unlimited Weekend Plan (See Part 12 within this Section)

See General Notes (sub part 4) for details of the applicable Call Set-up Fee.

Geographic Inland Direct Dialled PPM Prices (except calls terminating on Internet Service Providers).

UK Calls (Local and National)

Calls originated from BT Broadband Talk Softphone Top Up Service

The Top Up service is only available through BT Broadband Talk Softphone

All other calls except International - As per Unlimited Weekend Plan.

BT Broadband Talk Softphone Top Up Service International Calls

For BT Broadband Talk Softphone Top Up charges for International Calls see Part 19 of this Section.

National Call PPM Prices to Channel Islands

See Table 1b of Unlimited Weekend Plan, within Part 12 of this Section.

0845 and 0870 Direct Dialled PPM Prices

See 0845 and 0870 Direct Dialled PPM Prices of Unlimited Weekend Plan, within Part 12 of this Section.

BT Broadband Talk Softphone calls (except the Top Up service) are charged as the customers' BT Broadband Talk Package call charges for all calls. Please see earlier in this Section.

BT Broadband Talk Evening and Weekend Package Customers

For BT Broadband Talk Evening and Weekend Package call charges see Part 19 of this Section

BT Broadband Talk Anytime Package Customers

For BT Broadband Talk Anytime Package call charges see Part 19 of this Section

BT Broadband Talk Softphone Text

This service can only be used through the BT Broadband Talk Softphone service.

This service is only available with BT Broadband Talk Evening and Weekened and Anytime Packages (not available with the BT Broadband Talk Softphone Top Up service).

* Texts to premium rate services are not currently available.

# Up to 100 Text messages per BT Broadband Talk account per month.

Further information relating to the Text service can be found in the BT Broadband Talk Softphone user guide at bt.com/btsoftphone/help.

VIDEO CALLS

Please see Notice for details of a special offer for Customers who make Videophone calls between 21 June 2006 and 31 January 2007 inclusive.

Further information relating to the Video service can be found in the BT Broadband Talk Softphone user guide at bt.com/btsoftphone/help.

• i) The applicable terms and conditions for BT Broadband Talk Softphone are available at bt.com/btsoftphone/help.
• ii) Full details of the services and equipment required can be found in the BT Broadband Talk Softphone user guide at bt.com/btsoftphone/help

• i) Full details of the services that cannot be accessed by BT Broadband Talk Softphone can be found in the BT Broadband Talk Softphone user guide at bt.com/btsoftphone/help.