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Section 55:Personal (Residential) Customer Options

Part 17:BT Working Together (for Residential Lines) - Not available for new supply from 1st June 2003

Subpart 1:BT Working Together (for Residential Lines)

Pricing Information

This product is not available for new supply from 1 June 2003.

PSTN Lines

BT Working Together is available for an option fee of £12.00 inc. VAT per month plus line rental of £18.99inc VAT per month. This includes the following:

  • -Line Rental (for 1 line only)
  • -Specific pence per minute rates (see Tables 1, 2, 3, 4 and 5)
  • -Quarterly Inclusive Call Allowance of £27.00 inc. VAT
  • -BT Working Together (for residential lines) is also available to Customers with 2 or more PSTN lines on the same account. They will receive the BT Working Together ppm rates on all lines and a Quarterly Inclusive Call Allowance of £27.00 inc. VAT which will be spread across all lines.
  • -1 inclusive BT Calling Feature (see list below)
  • -Connection of new and additional lines at £108.33 exc. VAT (£130.00 inc. VAT)
  • -Customers will pay £56.97 inc. VAT fee for additional lines on the same account.

Call Prices

Calls to the Channel Islands are charged at National Rate (Section 55 Part 12 sub part1Table...).

IDD Circuit Switched 64k Data Calls will be charged at the standard rate.

Calls of any type for which there is no Calling Plans pence per minute rate specified will be charged at the specified rate (including Chargecard calls; Directory Enquiries - all numbers beginning with 118 and Operator Controlled Calls excluding 198).

See General Notes sub-part 4, for details of the applicable Call Set-up Fee.

Inclusive Call Allowance

Call Types Eligible for the Inclusive Call Allowance will be all direct dialled calls as follows:

  • -Local, National & International
  • -Inmarsat
  • -The above call types using Ring Me Free
  • -The above call types using a Chargecard
  • -IDD Circuit Switched 64k Data Calls
  • -Calls to numbers shown in Section 2 Part 10, 11, 12, 13, 14, 15 or 16 of the BT Price List with a Categorisation for Customer Options of 3, 4, 7, 8, 9, 10 or 11.

Call Types Not Eligible For the Inclusive Call Allowance:

  • -Operator Controlled calls
  • -Emsat calls
  • -Inmarsat M4 High Speed Data calls
  • -Thuraya calls
  • -Iridium calls
  • -BT Calling Feature Facility Fees
  • -Credit Call charges
  • -Calls to numbers shown in Section 2 Part 11, 12, 13, 14, 15 or 16 of the BT Price List with a Categorisation for Customer Options of 1, 2, 5 or 6.

VAT figures are normally rounded up. In the case of the Inclusive Call Allowance the costs shown are inclusive of VAT rounded down to the nearest whole penny or part.

Table 1 - Geographic Inland Direct Dialled PPM Prices



Price in pence per minute

Daytime Mon-Fri 7am-7pm

Evenings & Night-time Mon-Fri before 7am & after 7pm

Weekend All Day Sat & Sun

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

pence

pence

pence

pence

pence

pence

Local

9.17

11

0.83

1

0.83

1

National

9.17

11

1.95

2.34

0.83

1

Calls from Northern Ireland to the Republic of Ireland are charged at the rates shown in Table 1 above. Calls from Northern Ireland to mobile telephones registered in the Republic of Ireland will be charged at the same rate as calls from the rest of the United Kingdom to mobile telephones registered in the Republic of Ireland.

Table 1a - New Voice Services Prices.



Price in pence per minute

Daytime Mon-Fri 7am-7pm

Evenings & Night-time Mon-Fri before 7am & after 7pm

Weekend All Day Sat & Sun

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

pence

pence

pence

pence

pence

pence

g21

9.17

11

1.458

1.75

0.83

1

0845 Direct Dialled PPM Prices

0845 calls of up to 1 hour are charged at 0 pence per minute at all times, excluding calls to identified Internet Service Providers, and Calling Card and Dial-through access numbers. Fair Usage Policy applies. Maximum 1000 minutes or 150 calls a month. If either of these limits on inclusive calls is exceeded, BT will charge for these calls until further notice. Calls exceeding an hour or made to excluded numbers will be charged at the appropriate Service Number rate (see section on Service Number Direct Dialled PPM Prices below).

Service Number (084, 087, 09 and 118 numbers) Direct Dialled PPM Prices

Calls to service numbers starting 084, 087, 09 and 118 consist of an Access Charge from BT charged at [Price] 9.17p per minute Exc. VAT ( [Price] 11.0p per minute Inc. VAT), plus a service charge set by the company you call. See Section 2, Part 1 Sub Part 6 for details of service charge prices.

Table 2 - BT Text Prices



Price in Pence per Text*

24 hr

Exc VAT

Inc VAT

pence

pence

Text to a fixed line in the UK

8.7

10.5

Text to a mobile telephone in the UK

8.7

10.5

UK texts - to a premium rate service**

N/A

N/A

* each text message is limited to 160 characters. Where a request is made to send a text which exceeds 160 characters the message will be delivered as multiple messages each up to 160 characters length. Each text will be charged at the rate appropriate to the destination telephone.

** Texts to premium rate services are not currently available.

Please see Section 2. Part 1 Sub-Part `BT TEXT' for further information relating to the BT Text service.

Table 3 - International Direct Dialled (IDD) PPM Prices

See Tables 3 and 4 of Unlimited Weekend Calls, within Part 1 of this Section

Table 4 - Personal Numbering Services/Fixed-Mobile Direct Dialled PPM Prices



Price in pence per minute

Daytime Mon-Fri 7am-7pm

Evenings & Night-time Mon-Fri before 7am & after 7pm

Weekend All Day Sat & Sun

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

pence

pence

pence

pence

pence

pence

d-Calls to Personal Numbering Services

13.509

16.211

7.961

9.554

7.961

9.554

e-Calls to Personal Numbering Services

3.990

4.788

3.990

4.788

3.990

4.788

f-Calls to Personal Numbering Services

24.254

29.105

16.170

19.404

8.085

9.702

fw1 - Calls to WiFi Services (a)

12.540

15.048

12.540

15.048

6.118

7.341

fw2 - Calls to WiFi Services

11.875

14.250

9.880

11.856

5.035

6.042

fw3 - Calls to WiFi Services

13.205

15.846

10.545

12.654

5.320

6.384

fw4 - Calls to WiFi Services

12.825

15.390

7.838

9.405

3.924

4.709

fw5 - Calls to WiFi Services

11.970

14.364

9.690

11.628

5.415

6.498

fw6 - Calls to WiFi Services

10.450

12.540

8.360

10.032

5.035

6.042

fw7 - Calls to WiFi Services (a)

9.975

11.970

9.975

11.970

9.975

11.970

fw8 - Calls to WiFi Services (a)

15.20

18.240

11.875

14.250

5.035

6.042

fw9 - Calls to WiFi Services

13.300

15.960

13.300

15.960

13.300

15.960

fw10 - Calls to WiFi Services

7.953

9.543

7.953

9.543

7.953

9.543

fw11 - Calls to WiFi Services

11.000

13.200

11.000

13.200

11.000

13.200

fw12 - Calls to WiFi Services

11.000

13.200

11.000

13.200

11.000

13.200

j-Calls to Personal Numbering Services

25.869

31.043

17.784

21.341

8.484

10.181

k-Calls to Personal Numbering Services

30.315

36.378

20.207

24.249

10.099

12.119

pn1-Calls to Personal Numbering Services

19.404

23.285

12.936

15.523

6.468

7.761

pn2-Calls to Personal Numbering Services

40.425

48.510

40.425

48.510

40.425

48.510

pn3-Calls to Personal Numbering Services

39.617

47.540

31.532

37.839

31.532

37.839

pn4-Calls to Personal Numbering Services

21.021

25.225

21.021

25.225

21.021

25.225

pn5-Calls to Personal Numbering Services

13.745

16.494

13.745

16.494

13.745

16.494

pn6-Calls to Personal Numbering Services

16.170

19.404

16.170

19.404

16.170

19.404

pn8-Calls to Personal Numbering Services

16.15

19.380

16.15

19.380

16.15

19.380

pn9-Calls to Personal Numbering Services

19.00

22.800

19.00

22.800

19.00

22.800

pn10-Calls to Personal Numbering Services

28.298

33.958

28.298

33.958

28.298

33.958

pn11-Calls to Personal Numbering Services

31.531

37.837

23.446

28.136

23.446

28.136

pn12-Calls to Personal Numbering Services

21.830

26.196

21.830

26.196

21.830

26.196

pn13-Calls to Personal Numbering Services

31.531

37.837

31.531

37.837

31.531

37.837

pn14-Calls to Personal Numbering Services

23.851

28.621

23.851

28.621

23.851

28.621

pn15-Calls to Personal Numbering Services

10.511

12.613

10.511

12.613

10.511

12.613

pn16-Calls to Personal Numbering Services

11.320

13.584

11.320

13.584

11.320

13.584

pn17-Calls to Personal Numbering Services

12.128

14.554

12.128

14.554

12.128

14.554

pn18-Calls to Personal Numbering Services

12.936

15.523

12.936

15.523

12.936

15.523

pn19-Calls to Personal Numbering Services

8.085

9.702

8.085

9.702

8.085

9.702

pn20-Calls to Personal Numbering Services

19.404

23.285

19.404

23.285

19.404

23.285

pn21-Calls to Personal Numbering Services

33.25

39.900

33.25

39.900

33.25

39.900

pn22-Calls to Personal Numbering Services

8.343

10.012

5.370

6.444

4.543

5.452

Table 5 - Fixed-MobileDirect Dialled PPM Prices

See Table 6 of Unlimited Weekend Plan within Part 12 of this Section

BT Calling Features/Call Minder

Customers taking the BT Working Together Residential Package will be provided with one inclusive BT Calling Feature per account which can be selected from the lists below. PSTN customers and HomeHighway (Home Highway has been withdrawn from new supply with effect from 5 September 2005) customers may select their feature from the Analogue list only. Customers taking ISDN2e can select three features from the Digital list or if they also have PSTN line(s) on the same account, from either the Digital or Analogue (for PSTN) list - or a combination of both.

Analogue BT Calling Features/Call Minder:

  • - Call Waiting
  • - Call Diversion (standard)
  • - Caller Display (subject to availability)
  • - Reminder Call
  • - Ring Back Unlimited Usage
  • - Call Sign * (not available on BT Highway)
  • - Three Way Calling
  • - Call Minder (Standard)
  • - Call Barring

Digital Select Services (ISDN2e only):

  • - Call Waiting/Call Hold
  • - Calling Line Identity Presentation
  • - Customer Controlled Call Forwarding
  • - Administration Set-up Call Forwarding - Unconditional
  • - Administration Set-up Call Forwarding - On Busy - see NB
  • - Administration Set-up Call Forwarding - No Reply - see NB
  • - Call Deflection
  • - Sub Addressing (20 octet)

NB: The on busy/no reply versions can be provided together on the same line.

Where inclusive BT Calling Features/Digital Select Services are provided as part of the BT Working Together package, customers may order additional standard BT Calling Features/Digital Select Services on that account at a quarterly charge of £9.87 exc VAT/£11.85 inc VAT each.

Where customers have existing BT Calling Features/Digital Select Services, they can choose to have the BT Working Together inclusive BT Calling Feature(s)/Digital Select Service(s) provided additionally or replace their existing feature(s)/services(s) with their BT Working Together inclusive feature(s)/services(s).

BT Calling Features/Digital Select Services that have been provided on non-BT Working Together accounts on the same site will be provided at standard BT Calling Features/Digital Select Service Pack prices.

The provision of BT Calling Features/Digital Select Services will not be mandatory within the BT Working Together package, and customers can if they wish opt not to take the full allocation of inclusive BT Calling Features/Digital Select Services provided within the BT Working Together package.

Customers with multi-line accounts may choose which lines they wish to have the BT Calling Features/Digital Select Services provided on and may choose the same BT Calling Features/Digital Select Services on different lines e.g. residential customers with three lines on the same account who take BT Working Together could opt to have Caller Display provided on each line. Please note that the Caller Display Calling Feature is subject to availability.

Call Minder (standard) can only be provided free of charge within the BT Working Together package once (i.e. on a single line). Customers who require Call Minder (standard or variants) on each additional line will be required to pay the full retail rental price.

Where Call Minder is not provided as an inclusive (i.e. it s a `paid for' service) it will be charged at the full retail rental price.

* Customers cannot change their Call Sign number after initial provision of a Call Sign number.

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