IP Clear ADSL Connect ('the Service') can be supplied on the UK mainland. The service will not be available to customers of Kingston Communications (Hull) plc, Isle of Man, Scilly Isles and the Channel Islands.

ADSL Connect uses 20 CN and 21CN broadband access and can be supplied in the UK.

The ADSL Connect portfolio comprises of five access variants: ADSL Connect (the standard product) , ADSL Connect Premium, ADSL Connect Plus, ADSL Connect Backup and ADSL Connect Max.

The Service is subject to availability, depending on whether the local exchange has been enabled for ADSL 2+. Where ADSL2+ is not available, ADSL Connect Max can be used, which uses IP Stream tails.

The Service uses advanced 'Rate Adaptive' broadband technology. This type of technology does not run at fixed speeds. The speed of the Service will be determined by the fastest speed that the Customer's analogue direct exchange line can support. Downstream speeds up to 20M may be achieved but are not guaranteed and BT will have no liability to the Customer for failing to reach specific speeds.

Dynamic Line Management

Following provision of the Service, dynamic line management will occur on the Service to stabilise the line at the most appropriate speed. Dynamic line management may last up to ten days and may result in short outages. The Customer acknowledges and agrees that such outages are not faults or outages for the purposes of the Service Level Agreement.

Upstream and Downstream Bandwidth

The Customer acknowledges and agrees that the Service downstream and upstream capabilities will vary depending on various factors which include but are not limited to :- proximity of the Customer Site to the BT Local Exchange, the length and quality of any internal wiring; the processing speed of the router or modem being used, the speed of the connection between the computer and the router/modem; time of day and levels of congestion on the BT network;

Subject to survey

Orders for the Service may be subject to survey. If the Order is rejected BT will notify the Customer of the reasons for the rejection, indicating whether the provision of Service is not commercially or technically feasible, or if other circumstances beyond BT's reasonable control prevent BT from providing the Service.

The Customer acknowledges and agrees that some technical limitations within the BT Network may not become apparent until after the Service has been installed and operational. In such circumstances, the Customer agrees that BT may cancel the Service or part of it at BT's sole discretion and BT will rebate any Charges paid in advance by the Customer.

Service Care Maintenance - Price on Application

Customers can select Standard Care, Enhanced Care and Express Care for the Service. Charges will be advised by BT account managers if the Customer requests a quotation.

Standard Care

Customers can report faults twenty-four hours per day seven days per week including all National, Public and Bank Holidays. BT will provide a UK fault repair service operating between 8am and 6pm per day from Monday to Saturday excluding all National, Public and Bank Holidays. BT will aim to clear the fault within forty hours of receipt, excluding periods which fall within excluded holidays and excluding periods not covered by the care level.

This option is available for ADSL Connect, ADSL Connect Back Up and ADSL Connect Max.

Enhanced Care

Customers can report faults twenty-four hours per day seven days per week including all national, public or bank holidays. BT will aim to clear the fault within twenty-hours of receipt but will not be liable for failure to do so.

This option is only available for ADSL Connect, ADSL Connect Plus, ADSL Connect Back-Up and ADSL Connect Max.

Express Care

Customers can report faults twenty-four hours per day seven days per week including all national, public or bank holidays. BT will aim to clear the fault within seven hours of receipt but will not be liable for failure to do so.

This option is only available for ADSL Connect , ADSL Connect Back-Up, ADSL Connect Plus, ADSL Connect Premium.

The PSTN line used to supply the Service does not form part of the Service. For the Service to be supplied, the Customer must use an existing BT PSTN connection or have ordered a new PSTN line from BT.

Customers will receive a separate bill for PSTN calls, and any other charges, in addition to PSTN rental charges.

Customers are responsible for selecting BT Service Care levels on the PSTN line and reporting faults associated with the line under their PSTN contract.

Each Access Connection for the Service will have a Connection Charge and an annual Rental Charge ("Rental") - Price on Application with your Account Manager.

Class of Service - Price on Application

The level of Class of Service available to the Customer may vary depending on the achieved line rate as the Service is rate adaptive.Service Care Maintenance

Service Care Maintenance

BT intends that Service Care maintenance levels for existing ADSL Connect Plus and ADSL Connect Premium customers will be enhanced to reflect the new improved Service care maintenance levels in future; if these changes occur, existing customers will be notified by a BT Price List entry.

The Rental Charges for this ADSL Connect Products (including any rental for Enhanced and Express Care) & Class of Service will contribute towards the Customer's overall UDS spend commitment but the Rental Charges for ADSL Connect, Back-Up and Plus will not be eligible for any UDS discount. .ADSL Connect Premium is eligible for discount as per the standard UDS scheme up to a maximum of 30%

Cancellation Charges

The Customer is liable to pay cancellation charges if the Customer cancels the Service before the Contractual Delivery Date (CDD) or the Operational Service Date (OSD). The Cancellation Charges raised reflect the amount of work undertaken and are calculated on the number of Working Days between the date the Customer requests cancellation and the CDD.

The Customer agrees that once delivered, Access Connections have a standard 12 months Minimum Period;

The Customer must give the cancellation date in writing.

Access Connections Provided within 10 Working Days of Date of Order

The Customer agrees that in addition to the Cancellation Charges, it will pay for all additional work, (e.g. duct) which is separately identified on the Customer Requirements Form (CRF) and which has been specifically incurred as a result of that Order .

If the Customer requests amendments to the CDD and subsequently cancels the Order, the cancellation charge will be calculated from the date that the Customer notifies BT of the first amendment of the original CDD.