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Section 14:Service Care Levels

Part 1:Service Care Levels

Subpart 3:Pricing Information

RESIDENTIAL

The charges payable are additional to the line rental, sale price or to those for Standard Care (if applicable).

BUSINESS

The services are not necessarily available in all Zones. The charges payable are additional to the line rental.

Customer may not take different Service Care Levels across primary and auxiliary line groups. Customers who take one of the Service Care Levels below must have that same Service Care Level across all its lines and channels associated with the main line and will be charged the appropriate charges for the Service Care Level selected on each line /channel (excluding services provided within line rental tariff). This applies to all types of lines and channels.

CHARGES FOR RESIDENTIAL AND BUSINESS



Service Care Levels

.

Prompt Care

Total Care

Critical Care

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£(pq)

£(pq)

£(pq)

£(pq)

£ (pq)

£ (pq)

Telephone exchange lines (per line):

BT Business Value where standard care is included in the rental

10.50

12.60

14.10

16.92

26.10

31.32

BT Business PSTN

0.00*1

0.00*1

14.10

16.92

26.10

31.32

BT Business Critical PSTN

N/A

N/A

N/A

N/A

0.00*1

0.00*1

Residential PSTN and other products where standard care is included in the rental

3.50

4.20

10.00

12.00

N/A

N/A

Business priority fault repair customers *1

0.00*1

0.00*1

7.20

8.64

N/A

N/A

ISDN 30 Channel (per channel):

.

Priority fault repair customers *2

0.00*1

0.00*1

4.50

5.40

N/A

N/A

All other customers

0.00*1

0.00*1

9.00

10.80

17.85

21.42

ISDN 2/2E per line (2 channels):

Priority fault repair customers *2

0.00*1

0.00*1

7.20

8.64

N/A

N/A

All other customers

0.00*1

0.00*1

14.10

16.92

26.10

31.32

Featureline & Embark(per line)

Featureline, Featureline Compact & Embark Centrex

0.00*1

0.00*1

14.10

16.92

26.10

31.32

Embark Digital & Featureline Corporate Digital

0.00

0.00

0.00*1

0.00*1

26.10

31.32

Priority fault repair customers *2

0.00*1

0.00*1

7.20

8.65

N/A

N/A

Private Circuits (including Dealer Care)

All customers *3

*3

*3

*3

*3

N/A

N/A

Notes:

*1 - Included in rental charge

*2 - Priority Fault Repair Service is not available for new supply with effect from 1 March 2010

*3 - See Section 12:General Information

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