Description

BT Cloud Phone is an IP voice service. The service is available for UK business customers. BT Cloud Phone has similar features to a traditional communications system but is hosted in the cloud.

Definitions

http://www2.bt.com/static/i/btretail/panretail/terms/bt1188.html

Eligibility

BT Cloud Phone is available to all business customers using BT's broadband services.

BT Cloud Phone Pricing Information

At the end of the contract term , unless the contract is resigned , the 1 year monthly charge will apply

A customer can have any amount of User Feature Packs, but they must all be the same type within the account.

500 UK Minutes:

• - User Feature Packs (with their inclusive calls) are bought on a per user basis, but call minutes are shared across users at customer account level. Unused minutes are not carried forward to the next month.
• - If the minutes are used before the end of the month additional minutes are charged at the rates shown below.

Inclusive UK minutes cover calls to call types 01, 02, 03, 05 (where charged at g21 rates), 0870, 0845, and UK fixed to mobile calls - to all fm charge rates (excludes calls to specialised numbers at other rates).

Calls will be terminated by BT after 4 hours.

Each User account shall have a call limit of £100 a day and £300 a month. The User may increase the aforementioned call limit by contacting their Administrator. For the avoidance of doubt, this call limit shall apply to all overage calls that are not included in the User Feature Pack.

IP Phones are covered by a 12 month warranty

Call Charges

The following sets out charges which will apply if the 500 UK minutes are used before the end of the calendar month; and for call types not included in the call minutes bundles:

Table A: Local and National Geographic Call Prices

Table B: UK Fixed to Mobile

Table C: Calls to other 07xx

Table D: International Direct Dialled (IDD) Call Price Options by Country Table

Table E: International Direct Dialled (IDD) Calls to Mobile Telephones excluded from Table D

Table F: Operator and Emergency Calls

Table G: Prices for Calls from Northern Ireland to the Republic of Ireland

Table H: 08xx Call Tariffs

Table I: 03xx and 05xx Call Tariffs

Table A1A - Local and National Geographic Call Prices

Table A2 - Access Charge for all calls to 084X, 087X (excluding 0845 & 0870 - see Table A1 above) and 118XXX

Calls to these number ranges will consist of an Access Charge and a Service Charge. The BT Cloud Phone Access Charge is shown in this table. The Service Charge will vary according to the specific number called and is charged at the rates shown in Section 2 Part 15 of the BT Price List and the prices shown in Section 2 Part 1 Subpart 6 [1]

Table B - UK Fixed to Mobile Calls (07 numbers)

Table C - Calls to other 07 Numbers

Table D: International Direct Dialled (IDD) for Fixed and Mobile destinations, excluding destinations in Table E

Table E - International Direct Dialled (IDD) Calls Exclusion List

BT reserves the right to exclude specific IDD destinations or specific number ranges either temporarily or permanently whilst investigating suspicious calling patterns.

Table F - Operator Calls

Table G - Calls to Republic of Ireland (RoI)

Table H - 08xx Call Tariffs

Table I - 03xx and 05xx Call Tariffs

Footnote [1] - changes to the Service Charge rates for 084X, 087X and 118X calls may be implemented on BT Cloud Phone systems at a slightly different time from that stated in the main BT Price List or the Service Provider's advertising. Calls to 09X are not possible from BT Cloud Phone.

Conditions and Additional Charges

BT Cloud Phone Early Termination Charges

In accordance with clause 6.5 of the Conditions for BT Business Services, the following will apply:

Termination of contracts with a Minimum Period of 12 or 24 Months.

If the Contract is terminated during the Minimum Period the Customer will pay in full any outstanding connection or other non-recurring charges and 70% of the recurring charges, of the balance of the Minimum Period at the prevailing recurring charges, at the time of the termination.

Migration

If a customer migrates from BT Cloud Phone, early termination charges may apply unless the migration is an upgrade (equal to or higher value contract).

Conditions

BT Cloud Phone is provided under BT's Contract for BT Cloud Phone.

BT Cloud Phone is for the Customer's own use and must not be resold or otherwise transferred.

Exclusions:

a) The following call types cannot be made from BT Cloud Phone:

- calls to 09xx (Premium Rate) numbers;

- calls to 118 (Directory Enquiry services) other than 118500 which is possible

b) The following calls cannot be made to BT Cloud Phone: calls from Payphones

Service Support Operating Times

Faults and Number Porting:

Basic licence customers and single user account customers on any licence type can contact the service support team Monday to Friday 8am to 6pm. Connect and Collaborate licence customers will be able to contact the service support team twenty four hours a day, seven days a week.

Billing and Sales:

Monday to Friday 8am to 6pm. Excluding public and bank holidays

Rounding:

Call durations will be rounded up to the next 30 seconds