Subpart 1:Enhanced Maintenance Service - WatchMan (Prices Additional to Promptcare or Totalcare) - Not Available for Standardcare Customers | | These products are not available for new sale. A similar service is now being offered from BTSS Connectivity Solutions. Please contact the Sales Support Desk on 0800 389 8977. | This product is a rental product and should be ordered as such. Rental charges are raised on a quarterly basis. | Setup costs will be encountered, ifas thean customer's network is not linked to SMDS, an ISDN line will have to be provided. Cisco Routers require IOS software at level 10.3, any upgrade costs must be met by the customer. Customers must have a Total Care or Prompt Care maintenance contract for the network equipment, Standard Care customers should be invited to upgrade. | WATCHman is not available for the Cisco 765 Router. | | | |
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Subpart 2:WatchMan for ISDN | | These products are not available for new sale. A similar service is now being offered from BTSS Connectivity Solutions. Please contact the Sales Support Desk on 0800 389 8977. | This product is a rental product and should be ordered as such. Rental charges are raised on a quarterly basis. | Available for Cisco Routers that only have ISDN as the primary network interface. WATCHman for ISDN includes a limited software version upgrade and configuration management facility to ensure service is maintained in line with Cisco product development. Customers requiring a more extensive service should be encouraged to consider SUREcare. | Cisco Routers require IOS software at level 11.1 and CLI must be enabled on the ISDN network. Setup costs will be encountered if any upgrade is required. Customers must have a Total Care or Prompt Care maintenance contract for the network equipment, Standard Care customers should be invited to upgrade. | WATCHman for ISDN is not available for the Cisco 765 Router. | | | |
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Subpart 3:WatchMan Heartbeat - Hourly Poll | | These products are not available for new sale. A similar service is now being offered from BTSS Connectivity Solutions. Please contact the Sales Support Desk on 0800 389 8977. | This product should be ordered as outright sale with a maintenance contract of Prompt Care or Total Care. | Provides an hourly poll for checking ISDN lines and connected equipment. Available for Cisco IOS Routers and all BT ISDN Portfolio equipment. | CLI must be enabled on the ISDN line, setup costs will be encountered if any upgrade is required. Customers must have a Total Care or Prompt Care maintenance contract for the network equipment, Standard Care customers should be invited to upgrade. | | | |
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Subpart 4:WatchMan Heartbeat - Daily Poll | | These products are not available for new sale. A similar service is now being offered from BTSS Connectivity Solutions. Please contact the Sales Support Desk on 0800 389 8977. | This product should be ordered as outright sale with a maintenance contract of Prompt Care or Total Care. | Provides a daily poll for checking ISDN lines and connected equipment. Available for Cisco IOS Routers and all BT ISDN Portfolio equipment. | CLI must be enabled on the ISDN line, setup costs will be encountered if any upgrade is required. Customers must have a Total Care or Prompt Care maintenance contract for the network equipment, Standard Care customers should be invited to upgrade. | | | |
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Subpart 5:WatchMan Heartbeat - Out of Hours | | These products are not available for new sale. A similar service is now being offered from BTSS Connectivity Solutions. Please contact the Sales Support Desk on 0800 389 8977. | | | |
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Subpart 7:Enhanced Maintenance Service - SureCare | | These products are not available for new sale. A similar service is now being offered from BTSS Connectivity Solutions. Please contact the Sales Support Desk on 0800 389 8977. | This product is a rental product and should be ordered as such. Rental charges are raised on a quarterly basis. | Available for Cisco IOS Routers only (except 765). | Cisco Routers require IOS software at level 10.3 and the Cisco 1600 & 2500 series require DUAL FLASH BANK MEMORY. Setup costs will be encountered if any upgrade is required. | SUREcare is available as a stand alone product to customers with a Standard Care, Total Care or Prompt Care contract. | | | |
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Subpart 8: | | These products are not available for new sale. A similar service is now being offered from BTSS Connectivity Solutions. Please contact the Sales Support Desk on 0800 389 8977. |
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Subpart 9:PerformanceCare | | These products are not available for new sale. A similar service is now being offered from BTSS Connectivity Solutions. Please contact the Sales Support Desk on 0800 389 8977. | This product should be ordered as outright sale with a maintenance contract of Prompt Care or Total Care. | The PERFORMANCEcare price is calculated by finding the per router charge and per circuit charge from the tables below, multiplying by the number of routers and the number of circuits in the network respectively and adding the two together to give the total price to the customer. | Prices are for the service only, setup costs for any ISDN access lines required (necessary for any network other than SMDS) will incur separate charges. This ISDN line is in addition to any ISDN line provided for WATCHman. | The service is available on Cisco IOS routers only (minimum level 10.3). | A SERVICEcare contract is desirable. | | |
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Notes | | (a) Prices quoted are per node per quarter. | (b) These prices are additional to Prompt Care or Total Care. | (c) Example: A six node network for three years should be: 6 x [Price] (A39283) = [Price] (ex VAT). | (d) Example: A six node network for three years should be: 6 x [Price] (A39261) = [Price] (ex VAT). | (e) Example: Six nodes for three years should be: 6 x [Price] (A41260) = [Price] (ex VAT). | (f) Example: Six nodes for three years should be: 6 x [Price] (A41287) = [Price] (ex VAT). | (g) Example: A six node network for three years should be: 6 x [Price] (A39310) = [Price] (ex VAT). | (n) Not available for new supply. |
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