BT Price List

Section 1:Exchange Lines

Part 20:Featureline & Embark

Subpart 1:Featureline and Featureline Compact

Pricing Information

Featureline Connection Charges

Connection, Conversion and Takeover Charges	Charge
	Exc VAT	Inc VAT
	£	£
Conversion from a business PSTN line to a Featureline, per line	15.00	18.00
Conversion from an auxiliary business PSTN line to an Auxiliary Featureline, per line	15.00	18.00
Conversion from a Featureline Compact line to a Featureline, per line	15.00	18.00
Conversion from an auxiliary Featureline Compact line to an Auxiliary Featureline, per line	15.00	18.00
Conversion from Featureline Compact or business PSTN lines to Featureline (and auxiliary lines) when taken on a long term Contract to which a 3 or 5 year Minimum Period applies	0.00	0.00
Connection of New Lines
Additional or new Featurelines, per line taken on a Contract with a 1 year Minimum Period	135.00	162.00
Additional or new Featurelines, per line taken on a 1 year contract - taken with BT Business Plan (customer based only), BT Business One Plan, BT Business Reward or BT Business Flex (not including Business Plan Lite)	135.00	162.00
Additional or new Auxiliary Featurelines, per line taken on a Contract with a 1 year Minimum Period	135.00	162.00
Additional or new Auxiliary Featurelines, per line taken on a Contract with a 1 year Minimum Period - taken with BT Business Plan (customer based only), BT Business One Plan, BT Business Reward (not including Business Plan Lite), BT Business Flex or BT Business Call Essentials	135.00	162.00
Additional or new Featurelines, per line taken on a Contract with a 3 year Minimum Period	135.00	162.00
Additional or new Featurelines, per line taken on a Contract with a 3 year Minimum Period - taken with BT Business Plan (customer based only), BT Business One Plan, BT Business Complete, BT Business Reward (not including Business Plan Lite) or BT Business Flex	68.00	81.60
Additional or new Auxiliary Featurelines, per line taken on a Contract with a 3 year Minimum Period	135.00	162.00
Additional or new Auxiliary Featurelines, per line taken on a Contract with a 3 year Minimum Period - taken with BT Business Plan (customer based only), BT Business One Plan, BT Business Complete, BT Business Reward (not including Business Plan Lite), BT Business Flex or BT Business Call Essentials	68.00	81.60
Additional or new Featurelines, per line taken on a Contract with a 5 year Minimum Period	135.00	162.00
Additional or new Featurelines, per line taken on a Contract with a 5 year Minimum Period - taken with BT Business Plan ( based only), BT Business One Plan, BT Business Complete, BT Business Reward (not including Business Plan Lite) or BT Business Flex	35.00	42.00
Additional or new Auxiliary Featurelines, per line taken on a Contract with a 5 year Minimum Period customer	135.00	162.00
Additional or new Auxiliary Featurelines, per line taken on a Contract with a 5 year Minimum Period - taken with BT Business Plan (customer based only), BT Business One Plan, BT Business Complete, BT Business Reward (not including Business Plan Lite), BT Business Flex or BT Business Call Essentials	35.00	42.00
Takeover Charges
Takeover of Featurelines, per line on a Contract with a 1 year Minimum Period	15.00	18.00
Takeover of Featurelines, per line on a long term Contract with a 3 or 5 year Minimum Period	15.00	18.00

	Charge
	Exc VAT	Inc VAT
	£	£
Conversion from Featureline to business PSTN services	31.50	37.80

Order Cancellation Charge

Charges will be raised where a Customer cancels a Contract or the provision of a line before Service is provided, the charges are as follows:

(a). £15.00 charge per cancellation call (this charge is VAT exempt, ); and

(b). BT's reasonable costs incurred in getting ready to provide the Service.

This charge will apply to new provisions, takeovers and conversions.

Featureline connection and conversion charges apply for all lines including those taken with BT Business One Plan, BT Business Complete, BT Business Plan (customer based only), BT Business Reward or BT Business Flex

New Line

A connection charge applies where a new line is provided.

A new line is where there has been no previous BT PSTN connection at the location, or is in addition to other BT lines at the premises, or there is no Dial tone on the existing BT line at the premises. Additionally, it may be a replacement to another line at the premises that may have been used for supply of certain other services. New line charges may also apply if BT is unable to utilise existing wiring or installations, or if new wiring/routing is required.

Conversion

A conversion charge applies where a Customer requests that their existing BT PSTN line or Featureline Compact line be converted to Featureline. For conversion charges to apply, the line to be converted must have dial tone and require no new wiring/routing, otherwise connection charges will apply.

Takeover

A takeover is where a Customer takes over an existing Featureline that was previously in the name of another Customer and there is no change to internal or external wiring and there is dial tone on the line.

If the Minimum Period applicable to the contract for Featureline has not expired then the Customer is liable to pay BT the outstanding charges until the end of the Minimum Period.

There is no conversion charge where a Customer takes service on a long term Contract with a three or five Year Minimum Period.

Charges for infrastructure over and above standard requirements are given in Section 45 Part 1 These charges include work on internal trunking & traywork; breaking through walls; additional poles, ducts and cables; radio charges and miscellaneous non-standard or specially requested items.

If service is required at a Non-Served premises. See Section Part 5

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