Definitions are detailed in the standard terms and conditions for BT Business Reward which can be found at : http://www.bt.com/terms

BT Business Reward is a converged calls and lines pricing package which enables customers to consolidate specified fixed access rental and calls spend in order to benefit from BT Business Reward prices (dependent upon the tier within which the Customer's Committed Spend lies).

BT Business Reward is available to all business customers provided that they:

A) Commit to an annual Committed Spend within one of the Tiers listed below and

B) Have a contract with BT for at least one of the following business services:

Business PSTN lines, BT Business Highway, ISDN2 , ISDN2e, ISDN30; Featureline, Featureline Compact, Featureline Corporate.

Contracts with a Committed Spend of £5000.00 or more are only available to customers with 11 or more employees..

The Customer must commit to an Annual Committed Spend of one of the Tiers shown below (excluding VAT).

Non Rollover Contracts*

*These are contracts which will not rollover to a Subsequent Contract Period.

At the end of the Contract Period:

a. BT will measure the Customer?s eligible spend and apply the BT Business Reward Credit as appropriate.

b. Thereafter the following will apply:

i) the contract will continue until terminated by either party as detailed in the Conditions and

ii) the Subsequent Contract Period, Committed Spend and BT Business Reward Credit will no longer apply.

Rollover Contracts**

**These are contracts which will rollover to a Subsequent Contract Period (to which the Committed Spend will apply) upon expiry of a Contract Period or a Subsequent Contract Period unless the Customer ends the Contract between the sixth day before the end of a Contract Period or Subsequent Contract Period and the 28th day after the end of a Contract Periodor a Subsequent Contract Period.

The call charges which will apply under BT Business Reward are dependent upon the Customer's Committed Spend amount. (see below for call price detail).

Contributory Spend includes all PSTN, Featureline, BT Business Highway and ISDN line rental and call spend (excluding VAT) and BT MeetMe (UK and Global) bridge access spend, Inbound & Outbound MeetMe call charges (excluding VAT) billed at least one month prior to the Spend Measurement Date, -IDC Call Charges made using the International Direct Connect product.

Notes:

- Contributory Spend includes any calls made within any inclusive call allowance and any calls in excess of the inclusive call allowance.

- IDC Call Charges made using the International Direct Connect product are Contributory, but not eligible for BT Business Reward credit.

- BT IP Trunk - access and call spend .

- BT SIP Trunk - access and call spend

Note:

Where the Customer's calls and / or rental spend is included in another calls and / or line package, that call and rental spend will not contribute to the Customer's Total Contributory Spend..

As set out below, BT will calculate any applicable Reward Credit for eligible customers on their last Spend Measurement Date between 1 September 2013 and 31 August 2014. Customers will not be eligible for any further Reward Credit under a Contract or Subsequent Contract after that last Spend Measurement Date and the Reward Credit will be withdrawn from Contracts and Subsequent Contracts on 31 August 2014.

The Reward Credit will apply on the Spend Measurement Date on or prior to the 31st August 2014. This Spend Measurement Date will be the last date upon which a Reward Credit will be applied and no Reward Credit will be applied between that Spend Measurement Date and 31st August 2014. BT will measure the Customer?s Contributory Spend over the preceding 12 month period. Where on the Spend Measurement Date, the Contributory Spend is :

(a) equal to or greater than the Committed Spend, BT will credit an amount equal to 2.5% of the Contributory Spend over the 12 month period preceding the Spend Measurement Date. This credit will be applied to the first appropriate bill (at BT's discretion) following the spend measurement date; or

(b) less than the Committed Spend then the BT Business Reward Credit will not be applied. However the Customer may remain on BT Business Reward at the selected tier and will continue to benefit from the BT Business Reward prices.

Termination Before the End of the Contract Period or Subsequent Contract Period

Where the Customer terminates the Contract before the end of the Contract Period or Subsequent Contract Period the BT Business Reward Credit will not apply, unless the customer is migrating their contract to another BT Product of equal or higher value and equal or higher contract period, in which case the BT Business Reward Credit will be paid based on the customer's pro-rata spend for each complete month at the time of the migration of the contract.

The following products are provided at free or reduced connection or conversion prices for BT Business Reward customers. (see relevant sections of BT's Price List for details)

PSTN (Takeover only) - Section1 Part 2

ISDN2 - Section 1Part 26

ISDN30 - Section 1Part24

Featureline - Section 1Part20

NCP - Section 2Part20

Please note that if the Business PSTN, ISDN or Featureline service was connected after 30th June, 2007 this feature may not be available to you. Further information can be found by contacting 0800 328 2006 or emailing the helpdesk at ncphelpdesk@bt.com.

BT Bill Direct - Section 56Part11

BT Assurance Plus - Section 14Part1 (No longer available for new supply with effect from 30th November 2011. This will be withdrawn from all customers between 30th November 2011 to 30th April 2013).

These products are provided under the relevant terms and conditions as detailed in BT's Price List ("Standard Contract"). Subject to committed spend level..

A payment processing fee will be levied by BT Payment Services Ltd for payments made by means other than Direct Debit. Monthly Payment Plan or OneBillplus, details of which are set out in Section 15Part 12. A late payment charge may also be applied if payment is not received in accordance with the payment terms for BT Business Reward, details of which are set out in Section 15Part 12. .

1) Customers may at any time during the Contract Period or Subsequent Contract Period, move to:

a) an equal or higher Committed Spend within BT Business Reward, but not to a lower Committed Spend.

b) another BT product with an equivalent or greater Contract Period and the same or greater Committed Spend or transfers all of the Lines in the BT Business Reward Inventory to the new Contract. (The original Contract will be terminated and a new Contract Period commenced. The new Contract will be for a full Contract Period and spend under the ceased Contract Period will not count towards the Committed Spend for the new Contract Period.) .

2) Customers may migrate from BT Business Plan to BT Business Reward without incurring reconciliation charges provided that:

the Committed Spend under the BT Business Reward contract is equal to or greater than the committed spend applicable to their BT Business Plan contract (unless otherwise specified in the BT Business Plan migration rules) and that the contract term is of an equal or longer period.

In all other circumstances, the reconciliation charges (due under the BT Business Plan contract) will be applied.

Where the customer migrates to BT Business Reward from BT Business Plan, the original Contract will be terminated and a new Contract Period will commence under the BT Business Reward contract. The new Contract will be for a full Contract Period and spend under the ceased Contract Period will not count towards the Committed Spend for the new Contract Period..

1) BT Business Reward is provided under BT's Conditions for BT Business Reward..

2) The BT Business Reward lines and services are provided on the applicable standard terms and charges for those lines and services (`Standard Contracts') as amended by the BT Business Reward terms and conditions and the charges listed below.

3) When signing the Application form for BT Business Reward, customers must confirm the Inventory to BT. The Inventory will contain details of the lines and services to be included in the scheme, including the lines, calls and pricing packages of any Subsidiary.

4) The lines and services do not have to remain within the Inventory for the Contract Period however where they are withdrawn from the Inventory this may impact upon the Customer's ability to meet the Committed Spend and to be eligible for the BT Business Reward Credit. If the Customers wishes to terminate the lines and services that are included within the Inventory, they must withdraw them from the Inventory and terminate in accordance with the provisions of the Standard Contract.

5) Customers will receive BT Assurance Plus repair service on all BT Business Reward lines, telephone numbers and account numbers included within the Inventory as part of this package at no extra charge Section 14 :; Part1 : NB BT Assurance Plus is no longer available for new supply with effect from 30th November 2011. This will be withdrawn from all customers between 30th November 2011 to 30th April 2013. New customers after this date will not receive BT Assurance Plus . All lines (excluding Private Circuits and Mobile services) will receive Prompt Care included in the line rental charge (see Section 14 Part 1 Sub-part 2).

6) Fair Usage

All reconciliation charges which are below £10.00 will be waived off by BT.

The following services are excluded:

Business PSTN, ISDN and Featureline contracts where charges other than Standard Charges apply *

Residential Lines

Service Provider Calls and Access lines

Payphone lines

Temporary Lines / Temporary Service Lines

Rented Card Phone line

Lines not provided by BT

ISDN Connect

BT Service lines

FeatureNet Embark

Out of Area lines

Private Circuits

Business Start Up lines

Incoming DDI lines

Custodial Tagging Lines

Chargecard

Calls billed to a credit card

Exchange Lines provided at non-served premises

Inbound Service calls and Network Service facility fees.

All Broadband products.

All Mobile products.

Hosted Voice with bespoke pricing

No other PST call pricing packages (including BT Business Plan, BT Business One Plan, BT Dual Discount, BT Exchange Line Credit Scheme, BT Access Credit Scheme, BT Business Line Reward, BT Business Complete and BT Business Flex) or bespoke package (except for BT Call Centre Advance) may be taken in conjunction with BT Business Reward on the same items that are in the inventory..

* Charges for PSTN, ISDN2 and Featureline include charges where existing customers have applied for the following offer and been advised at the time of entering into the contract that a credit would apply:

Between 11 January 2010 and 31 July 2010 inclusive for existing customers entering into a:

(a) new PSTN (24 month Minimum Period) contracts a credit equivalent to 1 or 2 months (excluding VAT) line rental may be available or

(b) new ISDN2 or Featureline long term contract (3 or 5 years), a credit equivalent to 1, 2 or 3 months (excluding VAT) line rental may be available. (Excludes existing customers on ISDN2 Start Up, and Call Plan who sign a new ISDN2 Start up, or Call Plan contract)..