Switch to us and we’ll pay your leaving fee

We’ve made your switch to BT as easy as possible. You don’t even have to pay a fee for leaving your old provider – we’ll give you up to £300 to cover the cost.

Switch to us and we’ll pay your leaving fee

We’ve made your switch to BT as easy as possible. You don’t even have to pay a fee for leaving your old provider – we’ll give you up to £300 to cover the cost.

How to get your leaving fee back

1. Make your order

Order broadband from us, and wait for your final bill from your old supplier. The bill should list any early termination charges you've been charged.

2. Email us your bill

Forward the online bill from your old supplier, or a scan a photo of a paper bill, and email it to bt-switchteam@bt.com. When you ordered broadband from us, we gave you an order reference – put this in your email subject line.

3. We’ll transfer your money

When we receive your email with the bill attached, we’ll send confirmation that we’re refunding your termination fee. Then we’ll transfer the money into your account within 28 days.


Important Information

If you choose to switch your broadband, calls and line rental from another UK Consumer Broadband provider to BT, you'll be able to claim up to £300 towards the early termination charges you may pay to your provider for ending your agreement early, credited to your BT account. The offer applies to Consumer Broadband and Home phone termination charges only, and excludes TV package termination charges.  This offer is by invitation only to new BT Broadband customers signing up to any BT Broadband.

The amount of the termination charges will be credited to your BT account within 28 days of us receiving your bill with the early termination charges. Excludes call and any excess data charges on the final bill.  You must email your bill to bt-switchteam@bt.com within a period of 2 months of your BT broadband being activated to be eligible to receive your account credit. Offer excludes BT Group employees. There is no cash alternative to this offer.  Other exclusions and conditions may apply. 

No credits will be applied in the first 14 days after your service starts. Customers who cancel their BT Broadband within 14 days of their service starting, or who do not provide their final bill within two months of their service being activated, will not be eligible for this offer.