Home Essentials

You can pay your BT Bill by:

• Direct Debit
• online (debit or credit card)
• by phone (debit or credit card)
• by bank transfer
• at a PayPoint

Yes. If you’re a BT Basic customer you can get Home Essentials, as long as you’re eligible.

If you’re new to BT, we’ll carry out a credit check as part of your application. If you have a low credit score you may have to pay a security deposit. We’ll let you know what that is before you complete your order.

If you’re an existing BT customer switching to Home Essentials, we won’t carry out a credit check.

You’ll find lots of free, useful information about money matters, looking for a job, protecting your family online and much more at Skills for Tomorrow.

Yes, our Here For You hub includes help articles and advice, plus information on services and useful products.

You can find a range of starter laptops and tablets on the BT Shop.

You can cancel your Home Essentials plan at any time without any early exit fees.

New BT customers can apply and existing BT, EE and Plusnet customers who are eligible for BT Home Essentials can switch over for no extra charge. You’ll need to be receiving one of these benefits to qualify: Universal Credit (all claimants), Pension Credit (Guarantee Credit), Employment and Support Allowance, Jobseeker’s Allowance, or Income Support. You’ll need to provide some personal information when you apply, including your National Insurance Number, so we can check that you’re eligible. Further eligibility requirements apply for the Home Essentials No Income plan, see full BT Home Essentials T&Cs. We’ll process this information in accordance with BT’s privacy policy, see Privacy Policy | BT.

When you reach month 11 of your Home Essentials plan, we’ll contact you to let you know that you’re nearing the end of your 12 month price guarantee and inform you we’ll run another eligibility check on your plan’s 12 month anniversary. If you are still eligible then we’ll notify you and inform you that we’ll renew your plan for another 12 months unless you contact us to tell us you’d like your service to end. Following each renewal, you’ll be moved to the equivalent latest Home Essentials package we offer at that time and the monthly price of your package will change to the price of that equivalent latest Home Essentials package as well. See the BT Consumer Price Guide at www.bt.com/termcharges for current pricing of our Homes Essentials Plans. You can cancel at any time without early exit fees. See full BT Home Essentials T&Cs for details.

If your circumstances change and you are no longer eligible after 12 months, we’ll inform you that you will be moved onto the equivalent latest standard (non-Home Essentials) package we offer at that time. The monthly price of your package will change to the lowest available price for the equivalent latest standard package we offer at that time. In addition, the monthly price for the package will increase from March each year by the Consumer Price Index rate of inflation published in January that year, plus 3.9% (same as the monthly price for any other non-Home Essentials products you have, and all out of bundle charges and add-ons). See bt.com/prices for details. If you don’t want to proceed, you can cancel without early exit fees or upgrade to another BT plan. See full Home Essentials T&Cs for details.

As a Home Essentials customer, the Call Barring calling feature is included in your package at no extra cost. This allows you to stop certain types of call being made from your service, like international calls or calls to premium rate numbers. If you would like to remove this feature from your account, you can manage Call Barring via your My BT portal.