The BT Phone Book is now closed
We no longer print the BT Phone Books. This helps us keep things simple and focus on more sustainable, digital options.
You can download a free PDF version of the Business and Residential A-Z Directory.
Directory Enquiries Service
Our UK team is always here to find any business or residential number (excluding Republic of Ireland). We can text the number to your mobile at no additional charge and connect you straight through.
We also provide this service in the Welsh Language: call 118404
Calls to 118 500 and 118404 cost 77p per call plus £1.55 per minute including VAT, plus your phone company's Access Charge (excluding BT payphones).
For enquiries or complaints about 118 500 or 118 404:
Email: 118enquiries@bt.com
Call: 0800 587 0118
Directory Enquiries (if you have additional needs)
If you have difficulty finding a phone number due to sight loss or another condition you may be able to register for this free service.
For more information or to request an application form, contact our registration team between 9am and 4pm Monday to Friday (excluding Bank Holidays).
Email 195registration@bt.com
Call 0800 587 0195
History of the BT Phone Book
We’ve been delivering the phone book to you since 1880, online since 2005.
In 2010 The Phone Book was resized to fit through letterboxes saving the planet 2,000 tonnes of paper each year.
A greener future for The Phone Book