Emergency Hybrid Home Phone
Never worry about losing your home phone during a broadband outage or a power cut again. The Emergency Hybrid Home Phone keeps your BT Digital Voice service running with its built-in battery backup and mobile SIM card. All translated with British Sign Language (BSL). In this video, we'll show you:
- How the hybrid phone automatically switches to battery power.
- How to set it up.
- How long the battery lasts during an outage.
- Essential setup tips to ensure you're always connected
Stay Connected in a power cut with your Emergency Hybrid Phone
Keep it plugged in
Always keep your Emergency Hybrid Home Phone plugged into the green port on your Smart Hub, or connected to a Digital Voice Adapter, and plugged into a power socket. This keeps the battery charged for emergencies.
Emergency use only
The SIM comes with a limited number of minutes. Use it only when needed.
You can always call 999, even if your minutes run out.
Your phone number
You will find your Emergency Hybrid Home Phone's mobile number on the leaflet in the box. Keep it safe.
Signal strength
Check the signal indicator and keep the antenna upright.
Battery life
By keeping your Emergency Phone plugged into the power, you can be sure of:
- up to 8 hours on standby
- 1 hour of talk time during a power outage
During an outage
If there's a power or broadband outage, any active calls will drop. If someone tries to call your landline number during an outage, they'll reach your voicemail or hear an engaged tone.
You can then use your Emergency Hybrid Home Phone to make emergency calls over the mobile network.
If the power comes back while you're on a call, that call will continue on the mobile network. When you hang up, the phone will switch back to your Digital Voice service.
Product information
Contact the product helpdesk:
By phone on 0330 123 4150, available Monday to Friday, 8 am to 9 pm. Saturday to Sunday, 8 am to 8 pm.
Download the Emergency Hybrid Home Phone User Guide (PDF - 560kb).