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Customer service guarantee

We value your custom, so that's why we aim to provide you with a service you can trust and depend on. Our Customer Service Guarantee means that if we're late repairing your......

We value your custom, so that's why we aim to provide you with a service you can trust and depend on.

On 1 April 2019, we introduced automatic compensation. So if your missed appointment, order or fault was raised after 1 April 2019, take a look at Automatic Compensation >

 

How we'll pay you

We'll normally take off any amounts that we owe you from your next phone bill.

More information

On 10 November 2017, Ofcom announced a Voluntary Code of Practice for communications providers to give customers automatic compensation. You can see more information on the announcement here >

 

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