We value your custom, so that's why we aim to provide you with a service you can trust and depend on.
On 1 April 2019, we introduced automatic compensation. So if your missed appointment, order or fault was raised after 1 April 2019, take a look at Automatic Compensation >
How we'll pay you
We'll normally take off any amounts that we owe you from your next phone bill.
More information
On 10 November 2017, Ofcom announced a Voluntary Code of Practice for communications providers to give customers automatic compensation. You can see more information on the announcement here >